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Andreas Tulum Hotel

3.0 star property

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Photo gallery for Andreas Tulum Hotel

Front of property
Superior Room, Balcony
Exterior
In-room safe, desk, free WiFi
Sun deck

Reviews

6.0 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
Av. Ruinas de Tulum, #24, Tulum, QROO, 77780
  • Place, Jaguar Park
    ‪1 min walk‬
  • Place, Tulum National Park
    ‪5 min walk‬
  • Place, Tulum Mayan Ruins
    ‪11 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪70 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Ground Floor

Standard Room, 2 Double Beds, Ground Floor

Standard Room, 2 Double Beds, Ground Floor

  • 16 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

  • Garden view
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room king size bed

A hotel room with a bed, a desk with a lamp, a wardrobe, and a bathroom visible through an open door.

Room king size bed

  • 16 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room standard

A room with two beds, a nightstand, and a window with curtains.

Room standard

  • 16 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room superior

A room with two beds, a ceiling fan, and curtains.

Room superior

  • 16 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Andreas Tulum Hotel

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and free use of bicycles.
Andreas Tulum Hotel offers 16 air-conditioned accommodations with safes and complimentary toiletries. LED televisions come with cable channels.

Bathrooms include showers. This Tulum hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Andreas Tulum Hotel, you're just a quick walk from Tulum National Park. Free WiFi in public areas, free self parking, and a free manager's reception are available.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Andrea´s
  • Cooked-to-order breakfast served daily for a fee
  • RV/bus/truck parking available for a fee
  • Amenities include newspapers, a terrace, and coffee/tea in a common area
  • Onsite recreation includes complimentary bicycles
  • Just a 3-minute walk from Tulum National Park and 11 minutes by foot from Tulum Mayan Ruins
  • Airport shuttle service available for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

A terrace, tour/ticket assistance, and a garden are also featured at Andreas Tulum Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 3-star Tulum hotel is smoke free.

The hotel hosts a free manager's reception daily.
Andrea´s - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 11:30 AM for a fee: MXN 120 to 180 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Andrea´s

Things to do

  • Free bicycle rentals

Family friendly

  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a national park
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 2 floors
  • Built in 1999
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9 PM
Early check-in subject to availability
Early check-in fee: MXN 300
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 300
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 6 percent for credit card payments
The front desk is open daily from 7 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MXN 800.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 120 to 180 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way)
  • Early check-in fee: MXN 300 (subject to availability)
  • Late check-out fee: MXN 300 (subject to availability)
  • Credit card charges are subject to a surcharge of 6 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Andreas Tulum Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7 AM - 9 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't allowed at Andreas Tulum Hotel.

Property is also known as

Andreas Tulum Hotel
Andreas Tulum
Andreas Tulum Hotel Hotel
Andreas Tulum Hotel Tulum
Andreas Tulum Hotel Hotel Tulum

Andreas Tulum Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 13 out of 108 reviews
Rating 8 - Good. 27 out of 108 reviews
Rating 6 - Okay. 34 out of 108 reviews
Rating 4 - Poor. 15 out of 108 reviews
Rating 2 - Terrible. 19 out of 108 reviews

6.8/10

Cleanliness

6.2/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Marysol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is old but very clean and next to the Tulum Ruins, They have a restaurant/ bar and mini store.They also have bikes that you can use during your stay
Stayed 2 nights in Feb 2022
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good. no issues. checked in after 10pm. staff was accommodating…
Stayed 2 nights in Feb 2022
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
Pésima atención de la Gerente del hotel. De servicio NO TIENEN NADA
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicacion y el diseño del lugar. Llegas facil a cualquier lado
Stayed 1 night in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Cuando vine la primera ves la recepcionista me dio un precio mayor al que ofrecían en innternet, pero una perdona ajena al hotel me indicó que si hago la reservación en línea era más económico.
Stayed 1 night in Jun 2019
Verified

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo bien.

Bien, realmente estuve de paso, llegue, dormí y al otro día seguí viaje.
Stayed 1 night in Mar 2019
Verified

2/10 Terrible

Stefy

Liked: Staff & service
Disliked: Cleanliness
Positif: très près des ruines de Tulum. Négatif: travaux de construction et cafard dans la chambre.
Stayed 1 night in Mar 2019
Verified

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfekt läge

Bra läge. Några minuters promenad till Mayatempel och strand. Trevlig och hjälpsam personal. Spanska att föredra, knagglig engelska men det funkar. Nära busshållplats. Kaffe ingår. Frukost finns att köpa, snacks, dricka också. Bättre att bo här än i Tulum stad. Att åka dit för att äta på kvällen kostar ca 20-25 pesos.
Stayed 1 night in Mar 2019
Verified

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra läge

Bra hotellrum till bra pris. Nära busstationen. Vi ankom med buss från Playa del Carmen och hade 2 min promenad till hotellet. Gott kaffe ingick. Sitt i skugga under tak eller inte. Lite liv och trafik på gatan utanför men inget som störde oss. Möjlighet att köpa smg, snacks, dryck och annat. Daglig städning. Nya handdukar varje dag. Trevlig promenad till stranden, på vägen dit möte med leguan och andra ödlor, fåglar. Långsam promenad tar en kvart. Mayatempel 10 min bort. Trevlig personal.
Stayed 2 nights in Mar 2019
Verified

2/10 Terrible

Tyan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really poor hotel that does not honour booking

Worst experience. Booked two nights at a discount given online by hotels.com and after arriving at the hotel. They did not want to honour the deal and cancelled my booking. However, it was not reflected on my booking that it was cancelled. Called booking.com and they did not offer help. Sent me back to the same hotel expecting me to pay the original high price. Lady at the counter was super unhelpful and gave no assistance. Very very poor
Stayed 2 nights in Feb 2019
Verified

4/10 Poor

Rolex

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Es verdad que está justo en la entrada de las ruinas, llegamos 1:30pm y no nos aceptaron hasta las 3pm que es el check in, así lo dice en la reservación, pero generalmente en otros lugares hasta te guardan las maletas y ahí ni el intento hicieron, cuando hice el registro, me dieron habitación de PB cuando yo había reservado y pagado en piso superior y con balcón, pudimos prescindir de eso, me quisieron volver a cobrar lo que ya había pagado vía web, no había agua caliente y el clima estaba muy frío para soportar el agua helada, la caja del wc no se llenaba pues la llave de paso estaba cerrada y rota, con la mano no se podía abrir, mucho ruido por la noche para poder descansar a gusto. Que bueno que solo reservé por una noche.
Stayed 1 night in Jan 2019
Verified

8/10 Good

Hyung Su

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
유적지 바로 앞에 위치해 좋습니다.
Stayed 1 night in Jan 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Probably the worst hotel I have ever stayed at. Beds uncomfortable. No holder for toilet paper. Large step up and down to get into bathroom. Unattractive room. Expedia rated it as a 3. I would rate it a .3. The toilet wouldn’t flush. It is across the street from ruins and the staff was fine. But would definitely not recommend it.
Stayed 1 night in Dec 2018
Verified

6/10 Okay

Salvador

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Muy practico para estar en las ruinas de la Riviera
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estadia

El Hotel en general es bonito, pero la habitación esta lindisima, la cama super comoda, las almohadas de lujo, solo el detalle de la regadera que no salia bien el agua, ya que era un pequeño chorrito pero todo lo demas excelente, el personal amable y atento. lo recomiendo ampliamente, mas porque esta en la entrada a la Z.A. de Tulum
Stayed 1 night in Nov 2018
Verified

4/10 Poor

Elvira

Tenia entendido que ya estaba pagado me aparecio un descuento de esa cantidad en mi tarjeta y en el hotel me dijeron que tenia qur volver a pagar. Yo maque antes preguntando
Stayed 1 night in Nov 2018
Verified

6/10 Okay

Lorena

Disliked: Property conditions & facilities, room comfort
El hotel deja mucho que desear, aun que ofrecen el servicio de agua caliente y fría, no es verdad, el servicio de regaderas pésimo, el servicio de restaurante muy caro, es increíble los precios, pague $180.00 por tres refrescos y unas papas grandes, la comida muy cara y termine mejor esperar a comer mas tarde, si así se tiene en mente promover el turismo local, mejor que ni lo hagan.
Stayed 3 nights in Sep 2018
Verified

2/10 Terrible

Rafa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel sucio

Hotel sucio y con mal servicio,
Stayed 1 night in Jul 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

Andreas Tulum June 2018

We have stayed at Andrea's three times before this trip, so you know we have had good experiences in the past. This trip was a little worse than normal. We had no hot water, and almost no water pressure, for the four days we were there. We like to ride our bikes to the beach early in the morning (around 8 a.m.) but on this trip we had to turn our keys in to the desk every night between 7 and 9 p.m. so employees could ride them home from work. They often did not return to work the next morning until after 9 a.m. so no early rides to the beach. There were approximately 15 bicycles parked at the bike racks but there we no keys for most of them, or they were broke down with flat tires or something else. For the time we were there only two bikes were operating and available to use. Wi-Fi was a bit weak in the room but we have Mexico coverage on our own plan so just used our phone as a Personal Hotspot. But as always, the coffee was great, food was OK, and the location is about as good as it gets for us.
Stayed 4 nights in Jun 2018
Verified

6/10 Okay

RODOLFO

bien ubicado

La ubicación buena para una noche nadamas porque hay muchos moscos y la habitación es muy pequeña, buen precio.
Stayed 1 night in Jun 2018
Verified

8/10 Good

rony de jesus

Liked: Cleanliness, staff & service, room comfort
Para pasar la noche esta muy bien
Verified

6/10 Okay

Ana Galaxia

Disliked: Staff & service
Las habitaciones no tienen botella de agua y aunque en el restaurante del hotel tienen refrigeradores, los dejan cerrados con candado y el que atiende no tiene la llave! No hay cerca ninguna tienda.
Stayed 1 night in Mar 2018
Verified

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Hotel agradable

Buena ubicación, perfecto para descansar una o dos noches, malísimo el servicio de restaurante.
Stayed 1 night in Mar 2018
Verified

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities

Malísimo

Personal muy grosero y prepotente. Pésimo servicio
Stayed 1 night in Mar 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
The location is excellent, however the rooms are basic and we didn't have hot water in room 1. It's an easy walk from the hotel to the ruins of Tulum. At night all the shops close, so to get anything you have to buy from Andrés or go into central Tulum. The hotel is close to a few cenotes which is good. Expect to be woken up around 7am as the area prepares for tours by playing music and loud noises.