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Phoenix by Kan

3.0 star property

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Design Double Room, 1 King Bed, Garden View | Terrace/patio
Body treatments, deep-tissue massages, body wraps, facials, massages
Design Double Room, 1 King Bed, Garden View
Body treatments, deep-tissue massages, body wraps, facials, massages
Body treatments, deep-tissue massages, body wraps, facials, massages

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • On private beach
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Carr. Tulum - Boca Paila Km 11, Sian Kaan, Tulum, QROO, 77780
  • Place, Tulum Beach
    ‪3 min walk‬
  • Place, Playa Paraiso
    ‪21 min drive‬
  • Place, Tulum Mayan Ruins
    ‪24 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪85 min drive‬

Room options

View all photos for Design Double Room, 1 King Bed, Garden View

Design Double Room, 1 King Bed, Garden View

Design Double Room, 1 King Bed, Garden View

  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Double Room, 1 King Bed, Sea View

Junior Double Room, 1 King Bed, Sea View

Junior Double Room, 1 King Bed, Sea View

  • Ocean view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Double Room, 1 King Bed, Garden View

Junior Double Room, 1 King Bed, Garden View

Junior Double Room, 1 King Bed, Garden View

  • Garden view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Phoenix by Kan

This smoke-free hotel features a private beach, a restaurant, and a bar/lounge. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, spa services, and concierge services are onsite. Change of towels is available on request.
Phoenix by Kan offers 7 accommodations, which are accessible via exterior corridors and feature minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, facials, body wraps, and body treatments.
During your stay at Phoenix by Kan, you're just a quick walk from Tulum Beach. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a private beach, bike rentals, and scooter/moped rentals
  • Steps from Sian Ka'an Biosphere Reserve and Tulum Beach
A private beach is featured. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at Phoenix by Kan. Free self parking is available.

This 3-star Tulum hotel is smoke free.

Guests are served free continental breakfast daily from 9:00 AM to noon.
Phoenix by Kan has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 9:00 AM to noon
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Bicycle rentals
  • Scooter/moped rentals

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a private beach
  • Terrace

Spa

  • Body wraps
  • Deep-tissue massages
  • Facials

Accessibility

  • Area rugs in room
  • Hardwood flooring in room
  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Chef service
  • Free bottled water
  • Free minibar (limited items)
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Laptop-compatible safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability

Check-out

Check-out before 11:30 AM
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from April 21 2024 to December 31 2024 (dates subject to change).

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 75.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
The front desk at this property is open daily from 9:00 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Casa Phoenix Tulum
Phoenix by Kan Hotel
Phoenix by Kan Tulum
Casa Huna Tulum Beach
Phoenix by Kan Hotel Tulum

Phoenix by Kan Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 8 out of 10 reviews
Rating 8 - Good. 1 out of 10 reviews
Rating 6 - Okay. 0 out of 10 reviews
Rating 4 - Poor. 0 out of 10 reviews
Rating 2 - Terrible. 1 out of 10 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Casa Phoenix for this amazing experience. This hotel is located on the best beach inside the natural reserve. The service and the food was amazing. Can’t wait to be back next summer!
Verified review

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is magical. It is located in the raw un-touched part of Tulum. INSIDE the Sian Kaan natural reserve. Small restaurant with a bar and a beautiful beach with sun-beds. At night its just a bliss hearing the waves and watching the stars. I really recommend this property as to something different and special in Tulum.
Verified review

10/10 Excellent

Gunnar L

Easy going - happy vibes

Great for easy going travellers. Many things to like and some not so much. Cozy atmosphere and friendly staff. Water cut-off a couple of times, ran out of food and wine in the restaurants. Easy to fix the issues. I like it.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Hanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vakkert rett på stranden i Tulum

Nydelig lite hotell på stranden lengst sør på Tulum beach, i naturreservatet. Trenger ikke sko, går i sanden. 7 små hytter, 14 sengeplasser. Veldig koselig. Stille og rolig.
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

HARUBI A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación

Muy bonito
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

DAMIEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon séjour

L’Hôtel est idéalement situé dans la réserve de Sian Kaan, avec son accès privé à la plage paradisiaque, les réveils sont magiques. Les chambres sont bien aménagées tout en respectant l’écosystème. Enfin, on a adoré la disponibilité et la sympathie de Lucas toujours présent à la moindre demande / question
Stayed 2 nights in Mar 2023
Verified review

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

David

Stayed 3 nights in Jan 2024
Verified review

2/10 Terrible

Brice

Stayed 7 nights in Jan 2024
Verified review

10/10 Excellent

Julian

Stayed 4 nights in Dec 2023