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Casa Macarena

2.5 star property

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Photo gallery for Casa Macarena

Jetted bathtub
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Interior detail
Jetted bathtub
Private spa tub

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Calle 1 Poniente, Manzana 001, ,Lt009, Tulum, 77760
  • Place, Dos Aguas Park
    ‪13 min walk‬
  • Place, Hospital de Tulum
    ‪15 min walk‬
  • Place, Jaguar Park
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪44 min drive‬

Room options

View all photos for Superior Studio Suite

In-room safe, individually decorated, laptop workspace

Superior Studio Suite

  • 116 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Single Sofa Bed

View all photos for Deluxe Room, Pool View

In-room safe, individually decorated, laptop workspace

Deluxe Room, Pool View

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Terrace/patio

Standard Room, Garden View

  • Garden view
  • 66 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Pool View

In-room safe, individually decorated, laptop workspace

Standard Room, Pool View

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Pool View

Family Room, Pool View | View from room

Family Room, Pool View

  • 126 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Family Suite, Pool View

Family Suite, Pool View | Terrace/patio

Family Suite, Pool View

  • 136 sq m
  • 3 bedrooms
  • Sleeps 10
  • 3 King Beds and 2 Queen Beds

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About this property

Casa Macarena

This hotel features a full-service spa, an outdoor pool, and a rooftop terrace. WiFi in public areas is free. Other amenities include a hot tub, concierge services, and laundry facilities.
Casa Macarena offers 14 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. Each accommodation is individually decorated. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is open daily.
During your stay at Casa Macarena, you'll be within walking distance of Dos Aguas Park. You'll find features like free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free WiFi
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with Swedish massages at the spa
  • Services include a concierge, tour or ticket assistance, and a porter
  • 7 minutes by car from Tulum Mayan Ruins and 9 minutes from Tulum Beach
  • Pets welcome for free (restrictions apply)
Casa Macarena offers its guests a full-service spa, an outdoor pool, and a hot tub. WiFi is free in public spaces. A rooftop terrace, barbecue grills, and multilingual staff are also featured at Casa Macarena.

Smoking is allowed in designated areas at this Tulum hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available
  • Onsite parking available only on request
  • Limited on-site parking

Things to do

  • Full-service spa
  • Hot tub
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

More

  • Air conditioning
  • Individual decor
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • Pets are welcome and stay free
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts cash
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Casa Macarena Hotel Tulum
Casa Macarena Hotel
Casa Macarena Tulum
Casa Macarena Hotel
Casa Macarena Tulum
Casa Macarena Hotel Tulum

Casa Macarena Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 10 out of 18 reviews
Rating 8 - Good. 4 out of 18 reviews
Rating 6 - Okay. 3 out of 18 reviews
Rating 4 - Poor. 0 out of 18 reviews
Rating 2 - Terrible. 1 out of 18 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Paola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Such a wonderful place with perfect vibes for groups. Staff was very accommodating. Would definitely go back!
Stayed 10 nights in Apr 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities

It’s alright

No WiFi at all. Could not communicate with family. The private tub was dirty. Appreciate the attentiveness of workers staying late to open the door when we arrived late. Cameras on site were good to ensure the car was safe to park outside.
Stayed 2 nights in Nov 2020

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property amenities were a complete lie. There was no full service spa on the property and no spa tub. I wish I was informed of this because the “full service spa” was the only reason why I booked this resort. I’m extremely disappointed. On top of that, the pool is supposed to be open from 8-8 but you have to ask them to turn the pool on and then you have to wait 40 minutes for it to warm up. Also, there are no windows in any of the rooms, so there was no clean air circulation. Every morning I woke up very congested. The refrigerator in the kitchen was broken and did not keep anything cold. I would not recommend this place.
Stayed 5 nights in Nov 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The place was very nice. You are in a area with locals and cheap local restaurants. You will definitely need a rental car if you plan to go here. To get to the beach and activities.
Stayed 3 nights in Sep 2020

10/10 Excellent

Corri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time at this hotel. The staff are very friendly and accommodating. The manager was super nice in getting me set up with my room. Boho vibes. I love it. Cute and simple morning breakfast. Nice hot shower!!
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
You get what you pay for with Casa Macarena, if that. While we appreciated that we could find a spacious room here for $100 / night in pricy Tulum, even basic amenities seemed below standard or lacking. Our exterior sliding door into the room from our balcony didn’t lock, the hot tub heater didn’t work, our coffee for the in-room coffee maker was never refilled after day 1, and when we checked into the hotel, one of our room’s water bottles was already opened and half empty. We were also surprised to learn the road on which the hotel sits was unpaved. While Casa Macarena has some beautiful design and furnishings and gave us a home base in Tulum Pueblo for several nights, the experience was basic at best with some significant flaws.
Stayed 5 nights in Mar 2020

10/10 Excellent

Rob, London

Travelled with partner
Stunning place, very quiet and exactly what was needed. Is a 10 minute drive to the beach and a short walk into downtown Tulum. The staff were very helpful
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING!!! The pictures don’t do the property justice. The staff is AMAZING!!! So nice and accommodating. The rooms were clean and apartment style. Someone would come in and wash any used dishes and clean up while we were away. Water pressure was amazing, and we always had clean towels! This isn’t your typical hotel with a desk check in but someone from the hotel is on the property 24 hours, everyday. The hotel had a nice vibe, very clean, and felt like a home away from home. The person on duty from the staff always made sure the we felt comfortable and safe. Answered every question, gave us their WhatsApp so we can text them. Although the area is very safe, they had security who would wait for us to return from a night out on the town which was definitely a plus being that my bestfriend and I traveled there alone. The property isn’t on the main road but only a short taxi ride away from everything. I would definitely visit again and stay here!! This property exceeds the price that they book their rooms for. You get WAY more than what you pay !
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely love this place! Aside from the staff being great - super sweet and nice and very helpful - the rooms are beyond amazing. The place is super clean, really well done and high quality, like apartment goals. You feel like you're in luxury when you're there. The pool area is super quiet and peaceful, plenty of sun and shade, and the pool is very refreshing from the strong sun. The beds are comfortable at the pool and in the room, shower pressure is amazing, the place is just so perfect. The only issue was that there wasnt any food readily available. They did offer to order food for me, but it seemed like a hassle for them and for me so I just ventured out. The hotel is not really in walking distance to a lot so we were thankful we had a car. They do have bikes to rent though! I recommend venturing out in the afternoons and buying breakfast foods at the grocery store to make at the hotel or stopping by Burrito Amor (a quick bike ride away) - they have THE best breakfast burritos and bowls.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely amazing! Worth every penny.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2019

6/10 Okay

Sara, Montréal

Travelled with partner
Liked: Cleanliness, staff & service, amenities
L'hôtel est très beau. Par contre, nous avions réservé pour une chambre double familiale, qui montrait un spa privé sur les photos, mais nous avons eu la chambre de base, sans aucun spa. Nous avons eu beaucoup de difficulté à trouver un arrangement mais après avoir parler à une responsable sur Expedia, le gérant nous a changé de chambre pour une plus grande, qui était ma fois merveilleuse. C'est vraiment magnifique, le petit-déjeuner est petit mais bien, le service est agréable, des vélos gratuits sont fournis, et très propre. Par contre, il n'y a aucune eau chaude. On n'a malheureusement pas pu profiter de la piscine et du spa partagés puisqu'ils étaient très froid. Il n'y avait aucune eau chaude dans la douche non plus, ni dans le bain extérieur. De plus, pour les touristes ne connaissant pas trop le secteur, il faut savoir que l'hôtel est assez loin du centre ville et encore plus de la mer. Il faut marcher ou prendre un vélo dans un secteur peu recommandé, et le soir c'est assez épeurant. Enfin, je dois dire que le personnel a été très agréable, toujours là pour nous aider. Nous avons bien aimer l'endroit, malgré l'emplacement, les difficultés rencontrés et l'eau froide.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general excelente atención del personal , información , ubicación y disposición.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la calidez de las personas que nos recibió, el lugar hermoso, limpieza excelente. Me encanto todo.
Stayed 1 night in Apr 2019

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Totamente recomendable!!

Extraordinario lugar, el personal super atento, la habitación increible, el area de la alberca ideal para pasar un buen rato. Recomendable para tu estacia en Tulum.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft sieht exakt so aus wie auf den Bildern, wir wurden herzlich empfangen und uns wurde zu jeder Zeit nett geholfen, wenn wir fragen hatten oder z.b. einen Fahrer benötigten. Wir haben des Öfteren die Fahrräder geliehen, perfekt wenn man Tulum selbst erkunden möchte. Die Wege sind doch ab und zu etwas länger.
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Más presencia en la s oficinas de Resepcion buena cama buena decoración y servicio
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel accueil avec le verre de bienvenue Super mobilier et déco le patio extérieur top
Stayed 1 night in Jan 2019