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Erena Tulum

3.0 star property

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King Suite with Balcony
King Suite with Plunge Pool
King Suite with Balcony | Balcony view
King Suite with Balcony | Living room
1 bedroom, laptop workspace, iron/ironing board, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
C.8 Sur La Veleta, Tulum, QROO, 77765
  • Place, Holistika Art Walk
    ‪11 min walk‬
  • Place, Hospital de Tulum
    ‪19 min walk‬
  • Place, Dos Aguas Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪61 min drive‬

Room options

View all photos for King Suite with Plunge Pool

King Suite with Plunge Pool

King Suite with Plunge Pool

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for King Suite with Balcony

King Suite with Balcony | Balcony view

King Suite with Balcony

  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

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About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Erena Tulum

Along with 2 outdoor pools, this condo building has a restaurant and a bar/lounge. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a poolside bar, a rooftop terrace, and a coffee shop/cafe are onsite. Each condo boasts a private pool and offers free WiFi and a kitchen. Guests will appreciate conveniences like a refrigerator and an electric kettle, while a Smart TV with digital channels and Netflix provide a bit of entertainment.
Erena Tulum offers 12 air-conditioned accommodations with private pools and hair dryers. Accommodations at this 3-star condo have kitchens with full-sized refrigerators/freezers. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). 40-inch Smart televisions come with digital channels and Netflix. Housekeeping is provided daily.

2 outdoor swimming pools are on site.
During your stay at Erena Tulum, you're just a quick walk from Holistika Art Walk. Free WiFi in public areas, free self parking, and a free manager's reception are available. This comfortable condo building has 12 condos. Each condo includes amenities such as free WiFi and a private pool.
  • Each condo offers a private pool, a kitchen, and a Smart TV
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a swim-up bar, and a poolside bar
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • 10 minutes by car from Tulum Mayan Ruins and 13 minutes from Tulum Beach
  • Beach shuttle service available for a fee
Erena Tulum offers its guests 2 outdoor swimming pools. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

A rooftop terrace, tour/ticket assistance, and a garden are also featured at Erena Tulum. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Tulum condo.

The condo hosts a free manager's reception daily.
Erena Tulum has a restaurant on site.

Property amenities

Beach

  • Beach shuttle (surcharge)

Pool/Spa

  • 2 outdoor pools
  • 24-hour pool access
  • Free pool cabanas
  • Pool umbrellas
  • Private pool

Internet

  • Available in the condo: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Beach shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking

Kitchen

  • Cleaning supplies
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Toaster

Dining

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Free daily manager's reception
  • Private picnics

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch Smart TV with digital channels
  • Netflix
  • Streaming services

Outdoor areas

  • Firepit
  • Fully-fenced
  • Garden
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • In-room accessibility
  • Lift (150 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-width doorways (102 centimetre wide)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Tour and ticket assistance

Location highlights

  • In a national park
  • In a village
  • Near the sea
  • On the boardwalk/promenade

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 12 units
  • Garden

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: MXN 280 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Guests arriving after 1:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access is available 24-hours a day.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Erena Tulum Condo
Erena Tulum Tulum
Erena Tulum Condo Tulum
Erena Tulum Mindful Hotel
Erena Tulum Mindful Condos

Erena Tulum Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 20 out of 37 reviews
Rating 8 - Good. 7 out of 37 reviews
Rating 6 - Okay. 3 out of 37 reviews
Rating 4 - Poor. 2 out of 37 reviews
Rating 2 - Terrible. 5 out of 37 reviews

8.4/10

Cleanliness

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was great, amenities were more than enough, staff was super friendly and really made the experience of staying there even better. Can’t forget to mention the rooftop pool being so amazing! Absolutely loved our stay.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Monique

The room was very clean, the staff was wonderful and very helpful. It’s so easy to
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Tata Abule

Liked: Cleanliness, amenities, property conditions & facilities
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
Stayed 7 nights in Jun 2025
Verified

10/10 Excellent

Melody

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful stay at the Erena Apartments. The rooftop pool and staff were amazing. Shopping and restaurants a walk away!
Stayed 7 nights in Jan 2025
Verified

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
Stayed 14 nights in Jan 2025
Verified

10/10 Excellent

Marcos

Liked: Cleanliness, amenities, property conditions & facilities
Note to owners to please clean room pool before guest arrive. All others great room.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities, communication
Very happy with my stay. Sara, was very friendly.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, communication
Amazing stay. Loved everything about it. Looking forward to going back.
Stayed 7 nights in Mar 2024
Verified

10/10 Excellent

Feroze

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a beautiful time and would not hesitate to stay there again. Alejandra and Veronica are amazing hostesses. Both are very knowledgeable, helpful and accommodating. Loved the pools and the super chilled back atmosphere.
Stayed 9 nights in Jan 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was huge, nicely appointed with solid AC and a big TV.
Stayed 5 nights in Dec 2023
Verified

8/10 Good

Antrice

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved everything except we needed more towels!
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

ABI

Liked: Cleanliness, amenities, property conditions & facilities, communication
Veronica the receptionist is so lovely! was so sweet and helpful, made our stay in Tulum much more easier and pleasurable
Stayed 4 nights in Jan 2024
Verified

10/10 Excellent

London

Liked: Cleanliness, amenities, property conditions & facilities, communication
This was our first time to Mexico and couldn't have picked a better hotel to enjoy our stay at. The front desk woman was so nice and really helpful with any questions we had. It's located in a quiet area with restaurants and pharmacies nearby it was also walkable to downtown shops. I would highly recommend anyone to stay here and will defiantly be back!
Stayed 4 nights in Feb 2024
Verified

8/10 Good

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing rooms and amenities, great property, the service was friendly and effective, the only downside is the location incomplete roads, far from points of interest and hard to get a taxi.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Marisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
We enjoyed our stay. This isnt a hotel They're condo apartments. Everything was very clean. We only had a problem with our shower but, the maintenance crew were working on it. This is a perfect stay of you want to stay in downtown Tulum. A good amount of tourist but not so many where you're crowded. The staff, Veronica and Sara were excellent for help and advice of what to do, or eat.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Andrei- Alin

Liked: Cleanliness, room comfort, communication

Great place !

Hotel is really clean, with great spacious rooms. In our room we had a hair dryer, microwave, aircon, tv and loads facilities. Staff was great and friendly, helping us with anything that we needed. On the rooftop you can find an infinity pool which has sun almost all day, and sunbeds. Nice touch. We were supposed to stay only 3 nights but we have extended another 3.
Stayed 3 nights in Jan 2024
Verified

6/10 Okay

Annegret Heidi

Liked: Communication
Property needs a landscaper/gardener. Courtyard pool and plunge pools need help. Rooftop pool and party area fantastic. We lost power repeatedly, which is standard in Mexico. We also lost water one day. Don't know why. Our undermount sink fell out of the kitchen countertop flooding the apartment. We were moved to a smaller apartment. Great location!
Stayed 7 nights in Feb 2025
Verified

6/10 Okay

Shantal Shyanne

Liked: Communication
I think this property still need some work also should have a manager check the rooms before selling I found a towel from whoever was previously there under the bed. They didn’t have the cleaning services because no one came to clean the room within 10days and there was no broom so that I could sweep myself. There’s is many small things but overall they are making progress!
Stayed 10 nights in Mar 2025
Verified

4/10 Poor

KATHERINE

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Room was on ground level. Sliding door wouldn’t lock, coffee maker didn’t work and bugs on the matteress cover. Had to move to another ground floor and patio door wouldn’t lock and there was incessant drilling. No coffee maker would work and kitchen sink reeked. Worst was the bed…a box spring with a 1 inch topper for a mattress. The person managing the units tried her best but the units were in poor shape/condition. Shame cuz it was in a quiet area. Finally decided to check out about days before my reservation ended.
Stayed 14 nights in Mar 2025
Verified

2/10 Terrible

Beata

Disliked: Cleanliness, room comfort, communication
I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety. Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems: - Power outages in the apartment - Non-functioning water supply on multiple occasions - A blocked toilet - We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience - The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest. - The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards - General rudeness from the reception staff Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns. Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was very nice in general, the condition was good and you could tell it was a very new construction with very nice surrounding properties. I do want to shout out Veronica who was the person that was there to assist us throughout our stay, she was amazing, hospitable, kind, honest, and approachable. She was the key for us to get a glimpse of how things worked in Tulum and what our best options were. I must confess I was a little concerned about the fact that Veronica was the only one running the show at all times and of course, she has a life so I did not expect her to be there 24/7 which makes me feel a little uneasy if I had any requests or questions during times she was not on property, thankfully I had no requests or anything very urgent during times she was not there. It is important to note that this is not a hotel but more like apartments you rent for the time being so do not expect your room to be made up every day or have a fresh new set of towels delivered to you every day. Overall great experience at Erena I would consider staying again.
Stayed 5 nights in Jan 2024
Verified

2/10 Terrible

Quania

Disliked: Cleanliness, room comfort, communication
Called the property many of times trying to get the exact location I even emailed them. No response still to this day I haven’t heard back from them. It’s listed under hotels but that it’s not. It’s actually called Erena mindful apartments and not Erena Tulum. Check in was at 2pm the room wasn’t ready until 4:30pm. Finally go into the room after she’s done cleaning it. Stains on the pillow cases an sheets. Old food particles left in the sink , dead gnats in the lining of the freezer, mildew, mold, and nasty green grime on the shower head. Overall unacceptable. We gathered our things and left didn’t even stay there none of the days. I requested a refund and still haven’t heard anything
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Arica

Liked: Cleanliness, property conditions & facilities, communication
I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Miriam Fabiola Alonso

Liked: Cleanliness, property conditions & facilities, communication
La habitación estuvo excelente al igual que el trato en recepción. Al principio tenía mis dudas porque leí algunas reseñas, pero todo me encantó. Definitivamente volvería a reservar ahí.
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Arianne

Liked: Cleanliness, property conditions & facilities, communication
Vraiment aimé l’endroit, le personnel à l’écoute et disponible à tous moments par texto, prêt à nous aider . Endroit sécuritaire, avec quartier et rues avec
Stayed 6 nights in Apr 2025