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Eterna Tulum

3.5 star property

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Photo gallery for Eterna Tulum

Outdoor pool, open 7:00 AM to 11:00 PM, pool loungers
Hallway
Hallway
Building design
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Housekeeping
  • Laundry
  • Kitchen

Explore the area

Map
Calle Cobá Manzana 44 Lote 001 La Veleta, 001, Tulum, QROO, 77760
  • Tulum National Park
    ‪4 min drive‬
  • Tulum Mayan Ruins
    ‪9 min drive‬
  • Playa Paraiso
    ‪19 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪42 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 55.65 sq m
  • Sleeps 2
  • 1 King Bed

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Suite

Suite

  • 67.35 sq m
  • Sleeps 2
  • 1 King Bed

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Junior Suite Pool

Junior Suite Pool

  • 55.65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Pool

Deluxe Pool

Deluxe Pool

  • 38.34 sq m
  • Sleeps 2
  • 1 Queen Bed

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Deluxe

Deluxe

  • 38.34 sq m
  • Sleeps 2
  • 1 Queen Bed

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Suite Plus Pool

Suite Plus Pool

  • 67.35 sq m
  • Sleeps 2
  • 1 King Bed

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Deluxe Plus

Deluxe Plus

  • 38.34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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Reception

The Strabon Tulum

  • Pool
  • Breakfast included
  • Spa
  • Kids pool
4.4 out of 5, Excellent, (198)
The price is €58
for 1 room
includes taxes & fees
19 May - 20 May
The Strabon Tulum

About this property

Eterna Tulum

Clothing optional hotel with a rooftop terrace and spa services
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a rooftop terrace, and a coffee shop/cafe are onsite. Change of towels is available on request.
Eterna Tulum offers 25 air-conditioned accommodations with minibars and coffee/tea makers. Each accommodation is individually furnished and decorated. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Accommodations at this 3.5-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

Guests under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and hot stone massages.
During your stay at Eterna Tulum, you'll be within walking distance of Hospital de Tulum. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self parking and extended parking
  • Enjoy Tex-Mex cuisine and pool views while dining at Perpetua
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes bike rentals
  • Just a 4-minute drive from Tulum National Park and 9 minutes from Tulum Mayan Ruins
  • Airport, beach, and ferry terminal shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Coworking spaces and limo/town car service are available.

Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and spa services are also featured at Eterna Tulum. An airport shuttle (available 24 hours), a beach shuttle, and a bus station shuttle are available for a fee. Free self parking is available.

This 3.5-star Tulum hotel is smoke free.

Perpetua - This poolside restaurant specializes in Tex-Mex cuisine and serves breakfast, brunch, lunch, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 1 metre
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free secured, uncovered self parking on site
  • Free uncovered extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Perpetua

Things to do

  • Bicycle cleaning area
  • Bicycle rentals
  • Bicycle repair station
  • Bicycle storage
  • Outdoor pool

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • 4 steps to reach entrance
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Chef service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Kitchenette
  • Microwave
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Electrical adapters
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Soundproofed rooms
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 400
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 2000 per accommodation, per stay
  • Service fee: MXN 20 per accommodation, per night
  • A damage deposit of MXN 2000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3000 per vehicle (one-way, maximum occupancy 5)
  • Early check-in fee: MXN 400 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 71774021

We should mention

  • Please note that clothing is optional at Eterna Tulum.
  • Pool access available from 7:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Eterna Tulum Hotel
Eterna Tulum Tulum
Eterna Tulum Hotel Tulum

Eterna Tulum Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 26 out of 44 reviews
Rating 8 - Good. 10 out of 44 reviews
Rating 6 - Okay. 1 out of 44 reviews
Rating 4 - Poor. 4 out of 44 reviews
Rating 2 - Terrible. 3 out of 44 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rena

Stayed 2 nights in Jan 2025

4/10 Poor

Brittany

Liked: Property conditions & facilities
Disliked: Cleanliness
Es muy bonito y muy tranquilo, pero dieron toallas sucias y mejor las usé para el piso del baño donde se salía mucho el agua de la regadera. Igual con las sábanas de la cama, no las cambiaban y tenían manchas como d comida. La página dice qué tiene muchas cosas pero no es así.
Stayed 6 nights in Nov 2024

10/10 Excellent

Miguel

Liked: Cleanliness
Great atmosphere. Comfy
Stayed 4 nights in Aug 2024

10/10 Excellent

GUILLERMO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, everything very good, I totally recommend it
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Shandon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around the hotel still under construction, and a slightly annoying shower head other than that, it’s honestly excellent the staff are absolutely fantastic and the rooms are incredible
Stayed 4 nights in Apr 2024

4/10 Poor

katelyn

Travelled with group
Disliked: Cleanliness, amenities
I hate leaving bad reviews but i feel like it’s necessary. We arrived and the lady at the front desk told me my room wasnt paid for and that i owed an additional $300 which was untrue. She ended up not charging that, i paid the deposit for incidentals. The room itself was awful. I do think the other rooms might be better but dont book the 2 bed. The sheets had stains, alot of areas were dirty. Everytime you turn the shower on the bathroom floor floods, this was our last straw. The upstairs pool area does not have sun loungers as described either. Our towels also had stains as well or looked used. The man at the front desk was nice but did refuse our refund. We left early after 1 night and had a much better experience. I wouldnt recommend this place AT ALL. Also the area is a TRASH DUMP. The view from our room was bags and bags of trash.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Stayed 1 night in Mar 2024

2/10 Terrible

Maria L

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is okay, and the surrounding areas are really dirty (a couple of lots next to the hotel are full of trash ♻️ recycle ) I don’t recommend it to anyone who wants to relax unless you like to relax in the middle of the trash field.
Stayed 3 nights in Mar 2024

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and very walkable to downtown Tulum and the main area of La Valeta. The receptionists are super kind and helpful with any needs or food recommendations. I really enjoyed my stay here and I highly recommend!!
Stayed 6 nights in Feb 2024

10/10 Excellent

Reshma

Stayed 4 nights in Jan 2024

10/10 Excellent

Ta

Stayed 11 nights in Dec 2023

8/10 Good

DANIEL, Palm Springs

Stayed 3 nights in Nov 2023

8/10 Good

Sibylle

Liked: Cleanliness, property conditions & facilities, room comfort

Cute place in Tulum

Really cute place, great location and value for your money. Two things though - when it rained the water came in through our door. They came and cleaned it up, but hopefully that is remedied in the future. Second thing - one of the front desk staff was not detailed oriented and gave my refund for the security deposit to the wrong card. I caught it, but just look out for potential mistakes like that.
Stayed 1 night in Nov 2023

10/10 Excellent

Ayomide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

barron

Liked: Cleanliness, staff & service, property conditions & facilities
My stay here was outstanding. The rooms are great and the staff is very attentive and nice. I showed up too early for me reservation and they went out the way to get me in my room at that time and not have to wait. I was also setup with other necessities like transportation and car rentals without asking. They sent me everything I needed via WhatsApp and I was off. Thank You again Eterna Tulum. I will definitely use your services in the future.

8/10 Good

jimmy

Stayed 2 nights in Feb 2023

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Pros: super clean, new. Very friendly staff. Martha was incredible and so accommodating. She had the best tips for how to get around and which beach clubs offered the best deals. Also there are a couple of good coffee shops and restaurants within walking distance plus the Jungle Gym if you want to get a good workout while on vacation. Cons: it's a little far from the beach. You either have to pay a pricey taxi or ride a bike. (It took me 45 minutes to get to the the zona hotelera, and I consider myself in fairly good shape.)
Stayed 4 nights in Feb 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023

8/10 Good

Belle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay in Eterna. It was a beautiful hotel but the location is a bit far from the centro and the only issue is that the street has no lamp posts so it gets really dark at night going back. We stayed at their deluxe room (ground floor) and it was really pleasant, however, the pressure from the shower is a bit weak. The room is spacious and has a small kitchenette which is a plus. Overall, our stay was good. Their staff are amazing and helpful, esp in giving reco. They also have a water station so you can refill your tumblers before heading out.

10/10 Excellent

Salvador

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, clean, and spacious for what we needed. The pool in our room and rooftop pool were nice. The architecture and design of the hotel were visually appealing. The roads around the hotel are rough, but walking to the main avenue was easy.

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved our stay!

Amazing boutique hotel tucked away in Tulum! Its a very small community, but the staff was very attentive and caring.
Stayed 1 night in Nov 2022

10/10 Excellent

Sheryl Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival I was greeted by Marta, who was very sweet and kind. She also helped me with my luggage up to the 3rd floor! Eterna Tulum was definitely a hidden gem~ Just beautiful! I stayed in the suite with roof top lounge pool! It was perfect and then some! The breakfast was around the corner which was delicious; cute small spot! The entire staff~( I didn’t get their :( names) was amazing during my 6 day solo adventure stay and very helpful with suggestions and recommendations! They also had bikes to rent; which I highly recommend… as it makes getting around a bit easier if you’re not renting a car or wanting to save $$$ on taxi rides for longer distances. Because of the location, it gets pretty dark~ Very little street lights… so make sure you have a flashlight or a bike light with you, I just used my phone’s flashlight. If you’re looking for a place to stay that not too far from the main street of Tulum..but close enough to walk or bike to~ this is the one! Thank you again, Marta and staff at Eterna Tulum for the amazing and wonderful hospitality! I will definitely come back to stay!
Stayed 7 nights in Aug 2022