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Hidden Treehouse Tulum EcoHotel

3.5 star property

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Photo gallery for Hidden Treehouse Tulum EcoHotel

Exterior
Superior Tree House, Balcony, Valley View
Superior Tree House, Balcony, Valley View
Deluxe Studio Suite, Hot Tub
Deluxe Studio Suite, Hot Tub

Reviews

7.4 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
Carr. Tulum-Boca-Paila Km 8.05, Tulum, QROO, 77780
  • Place, Ven a la Luz Sculpture
    ‪2 min walk‬
  • Place, Tulum Beach
    ‪3 min walk‬
  • Place, Tulum Mayan Ruins
    ‪17 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪55 min drive‬

Room options

View all photos for Design Bungalow, Ground Floor

Design Bungalow, Ground Floor

Design Bungalow, Ground Floor

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Bungalow, Patio

Pillow-top beds, in-room safe, individually decorated

Deluxe Bungalow, Patio

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Cabin, Balcony

Pillow-top beds, in-room safe, individually decorated

Deluxe Cabin, Balcony

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio Suite, Hot Tub

Deluxe Studio Suite, Hot Tub | Private spa tub

Deluxe Studio Suite, Hot Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Tree House, 2 Bedrooms, Valley View

Romantic Tree House, 2 Bedrooms, Valley View

Romantic Tree House, 2 Bedrooms, Valley View

  • Valley view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Comfort Tree House, 2 Queen Beds

Comfort Tree House, 2 Queen Beds

Comfort Tree House, 2 Queen Beds

  • Valley view
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Tree House, Balcony, Valley View

Superior Tree House, Balcony, Valley View

Superior Tree House, Balcony, Valley View

  • Valley view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Cabin, 2 Queen Beds

Superior Cabin, 2 Queen Beds

Superior Cabin, 2 Queen Beds

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Cabin, 2 Queen Beds

Traditional Cabin, 2 Queen Beds

Traditional Cabin, 2 Queen Beds

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Cabin, 2 Queen Beds

Standard Cabin, 2 Queen Beds

Standard Cabin, 2 Queen Beds

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hidden Treehouse Tulum EcoHotel

Adults-only hotel in Tulum
This hotel features express check-out, tour/ticket assistance, and a garden. WiFi in public areas is free. Additionally, gift shops/newsstands, a communal living room, and multilingual staff assistance are onsite.
Hidden Treehouse Tulum EcoHotel offers 10 air-conditioned accommodations with laptop-compatible safes and ceiling fans. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include showers with rainfall showerheads. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hidden Treehouse Tulum EcoHotel, you're just a quick walk from Tulum Beach. Enjoy features like free WiFi in public areas and a roundtrip airport shuttle (surcharge).
  • Free WiFi (speed: 50+ Mbps)
  • Amenities include a gift shop, a multilingual staff, and a communal living room
  • Onsite recreation includes bike rentals
  • Steps from Tulum Beach and a 3-minute drive from Sian Ka'an Biosphere Reserve
  • Airport shuttle service available for a fee
As a guest of Hidden Treehouse Tulum EcoHotel, you'll find multilingual staff, gift shops/newsstands, and tour/ticket assistance. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Hidden Treehouse Tulum EcoHotel also features a garden, express check-out, and a communal living room.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Things to do

  • Bicycle rentals
  • Designer stores

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • In a regional park
  • Outdoor entertainment area

Accessibility

  • No lift

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Communal living room
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop-compatible safe
  • LED lighting
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8:00 PM
Guests will receive an email within 48 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 340 per vehicle (roundtrip, maximum occupancy 6)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
This property uses solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Hidden Treehouse Tulum EcoHotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information and an access code. Front desk staff will greet guests on arrival at the property.
Property Registration Number PNO170606K63
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free in-room WiFi has a 2-device limit. WiFi in public areas is also free and has a 2-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hidden Treehouse Tulum EcoHotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 12 out of 33 reviews
Rating 8 - Good. 9 out of 33 reviews
Rating 6 - Okay. 6 out of 33 reviews
Rating 4 - Poor. 2 out of 33 reviews
Rating 2 - Terrible. 4 out of 33 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Beryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beutiful and well decorated. Stephanie at the front is the sweetest and answered all our questions and gave us great pointers about the area. I like that the water was okay to use for brushing teeth, they provide drinking water as well. Everybody that works there is very kind and hospitable. The area was the only sort of miss, the roads are in bad condition and isn't the safest to use as a pedestrian. Also taxis will charge you insane prices even for a few minutes drive. The hotel itself I highly reccomend if you'll be in Tulum
Stayed 5 nights in May 2025

10/10 Excellent

Manpreet

Stayed 2 nights in Apr 2025

10/10 Excellent

Mirjana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at tree house in less than a year apart . I love it so much. Girl that works at front is so amazing and welcoming. Excellent choice all together. We will be back.
Stayed 2 nights in Apr 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique experience in great location.
Stayed 1 night in Jan 2025

8/10 Good

Mandalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

Setareh

Disliked: Cleanliness, amenities, property conditions & facilities
Awful experience! Not clean, wifi was not working, noise day and night. This place looks nothing like the pictures.
Stayed 10 nights in Jan 2025

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location, everything nearby. Very personable staff . Safe feeling, great recommendations and taxi services !
Stayed 4 nights in Jan 2025

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

We had a great stay for one night in Tulum! The location was perfect and the room was exactly as pictured.
Stayed 1 night in Dec 2024

6/10 Okay

Alexis

Stayed 3 nights in Jun 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jeannette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place , staff is awesome the only thing is across of the hidden place is a club and you feel the music like is in your room but if you like music is the perfect place because the staff make you feel like family I will stay again
Stayed 3 nights in Apr 2024

6/10 Okay

Sydney

Travelled with group
Disliked: Cleanliness, amenities
The best thing about this place was the location. Unfortunately the room was not the best. Sheets were stained, towels were dirty. We asked for new towels and they were dirty as well.

2/10 Terrible

Christian

Stayed 3 nights in Jan 2024

10/10 Excellent

Ari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Niloufar

Stayed 6 nights in Dec 2023

4/10 Poor

Adam

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Excellent location. But, no hot water in shower or sink, safe didn’t work, AC was weak with limited hours, did not change towels or bed linens unless asked (numerous times) & room was extremely hot & muggy. Also on check out, management asked for additional money because was only 25 minutes late on exiting room. Cute and chic but disappointing.
Stayed 2 nights in Nov 2023

6/10 Okay

Ryan

Travelled with partner
Overall decent stay… especially for the price and location but honestly won’t be back to this residence. Downfalls/negatives 1- air conditioning said 8pm-8am sometimes turned on at 7 sometimes 930 same with turning of in morning… some morning would wake up at 7am with no air and a hot room. The air conditioner also won’t allow us to set a temp, was 16 c the whole night no adjusting. So slept in pants and long sleeve shirt. 2- asked for breakfast (which was advertised at front desk) only to be told to wait one hour then 1:30 mins later told they could not make due to no keys?? 3- had hot tub in the floor of our room.I booked this room due to terrible back issues and someone who sits in a hot tub 2 times a day at home ( morning and night) the hot tub was freezing upon entry. Asked why they said would take hour to turn on and warm up. 1:30 later and still only luke warm water and no jets at all. 4- the building has such bad walls/ noise canceling attempts it was almost impossible to find a way to sleep before 1am when music turns off from neighboring clubs. No TV in the room either to help level out the noise. Positives I felt very safe Staff was friendly Bed was comfortable Room cleaning was awesome
Stayed 4 nights in Oct 2023

8/10 Good

Esteban

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really happy with the romantic room 👍
Stayed 3 nights in Aug 2023

6/10 Okay

Karla

Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort

Not as advertised! Best to avoid.

My stay at the Hidden Treehouse was disappointing, to say the least. I booked on hotels.com and the property listed that there was parking available, Air conditioning, and a "hot tub" in my room. When I arrived, none of these things were available. I was on my honeymoon with my new husband and we were very disappointed by the service and amenities at this hotel. There was no parking on-site, but rather a public parking lot down the road that cost over $50 US for the night and did not seem very safe for our rental car. The room had an air conditioner, but it only worked between 8pm-4am. I understand that it's an "EcoHotel," but it should be advertised that there are limited hours for AC. It was 37 degrees celcius that day. Finally, we paid extra for a room with a "hot tub," as written on hotels.com. Instead, we got a grimy hole in the floor, with no spout for hot water and just cold, stagnant water. There were no jets, no movement of water, just a cold, sad pool. The employee who greeted us at reception seemed pretty unbothered about our dissatisfaction and did absolutely nothing to remedy the situation, nor did the owner (who wasn't present). They denied a reimbursement or credit of any kind, even when Hotels.com got involved. Best to avoid this place at all costs.
Stayed 1 night in Jun 2023

10/10 Excellent

Gregory

Liked: Cleanliness, property conditions & facilities, room comfort

EcoHotel in a great location!

Incredible ecohotel in a great location in Tulum Beach! The treehouse makes you feel like you are outside and is a cool vibe! I would only wish there was a little more security.
Stayed 3 nights in Dec 2022

10/10 Excellent

Monika

Liked: Amenities, property conditions & facilities
I liked the guy working the front. Very nice and helpful and was great that he spoke english.
Stayed 4 nights in Oct 2022

8/10 Good

Daolank, Fresno

Liked: Staff & service
Stayed 1 night in Sep 2022

8/10 Good

Diana

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciones excelentes, habitación y baño limpios, el baño está súper bien bonito y decorado, me encantó, el aire acondicionado tal vez necesite manteniendo ya que no enfría mucho o tal vez porque la habitación es amplia. Deberían de hacer convenio con los estacionamientos vecinos y ofrecer dentro de sus precios ya el estacionamiento.
Stayed 1 night in Apr 2025

10/10 Excellent

Leonel Pérez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar accesible no tan caro
Stayed 1 night in Mar 2025