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Hotel Arco Iris Tulum

3.0 star property

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Photo gallery for Hotel Arco Iris Tulum

Outdoor pool, open 9:00 AM to 10:00 PM, pool loungers
1 bedroom, in-room safe, individually decorated, individually furnished
Outdoor pool, open 9:00 AM to 10:00 PM, pool loungers
Balcony
Sports court

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
Av. Tulum entre calle Jupiter y Acuario, Tulum, QROO, 77760
  • Tulum National Park
    ‪3 min drive‬
  • Tulum Mayan Ruins
    ‪8 min drive‬
  • Playa Paraiso
    ‪17 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪46 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 49 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, City View

Deluxe Room, 1 King Bed, Balcony, City View

Deluxe Room, 1 King Bed, Balcony, City View

  • City view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Studio, 1 King Bed, Kitchen

Exclusive Studio, 1 King Bed, Kitchen

Exclusive Studio, 1 King Bed, Kitchen

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Apartment, Multiple Beds, Kitchen

Superior Apartment, Multiple Beds, Kitchen

Superior Apartment, Multiple Beds, Kitchen

  • 69 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

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About this property

Hotel Arco Iris Tulum

Hotel with a fitness center, steps from Hospital de Tulum
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and concierge services are onsite.
Hotel Arco Iris Tulum offers 18 air-conditioned accommodations with safes and hair dryers. These individually decorated and furnished accommodations include desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Hotel Arco Iris Tulum, you're just a quick walk from Hospital de Tulum. You'll find features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym and bike rentals
  • Steps from Hospital de Tulum and a 3-minute drive from Tulum National Park
Along with a restaurant, there's a snack bar/deli on site. Public spaces have free WiFi. Hotel Arco Iris Tulum offers its guests an outdoor pool and a fitness center. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at Hotel Arco Iris Tulum.

This 3-star Tulum hotel is smoke free.

Hotel Arco Iris Tulum has a restaurant on site.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Arco Iris Tulum

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.65 per accommodation, per night. This tax does not apply to children under 12 years of age.
  • Electricity fee: USD 0.25 per stay for use over 16 kWh.
  • A damage deposit of USD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 8315

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Arco Iris Tulum Hotel
Hotel Arco Iris Tulum Tulum
Hotel Arco Iris Tulum Hotel Tulum

Hotel Arco Iris Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 39 out of 70 reviews
Rating 8 - Good. 23 out of 70 reviews
Rating 6 - Okay. 5 out of 70 reviews
Rating 4 - Poor. 1 out of 70 reviews
Rating 2 - Terrible. 2 out of 70 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Susan

Disliked: Cleanliness
Booked , confirmed, show up, no room.
Stayed 1 night in Jan 2025

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and great staff. Parking can be an issue, but not a big deal considering the place is so nice.
Stayed 1 night in Dec 2024

2/10 Terrible

Adam

Travelled with partner
Disliked: Staff & service
Our booking through Expedia was cancelled and we were not informed by the hotel or Expedia. Thankfully other hotels in area were available . Would not recommend either going forward.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small hotel with a good and affordable restaurant in a perfect location. Even though my room faced the main road, it was well insulated and quiet. The room had every modern amenity, and the staff was very friendly and professional. Overall, a wonderful stay and great value!
Stayed 4 nights in Nov 2022

10/10 Excellent

Emma

Stayed 8 nights in Jun 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
un excelente hotel super limpio con un personal excelente y una piscina increíble. Una sala de pesas en la parte superior derecha en el centro de Tulum. Sin duda me alojaría aquí de nuevo.
Stayed 1 night in May 2022

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, the rooms were really clean. Close by to restaurants, felt safe because there was always an attendant.
Stayed 3 nights in May 2022

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I recommend

It has a great location, fridge in room, ac that you can control, rooftop pool and I had a balcony for my 5-night stay. The only drawback was the lack of hot water which was not a big deal because of the heat.
Stayed 5 nights in Mar 2022

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Super friendly staff
Stayed 4 nights in Dec 2021

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grear price / performance ratio

My stay was great, clean, comfy location, just about 5 mins walking to ADO bus station. All central restaurants and shops in very convenient distance, the only pain was to reach to the beach during night time for party - costs around 600 pesos in taxi one way. Good rooftop terrace - maybe highest point around - so you could watch all the traffic from your safe distance and have a nice swim in the rooftop pool. Maybe the room was too clean! Naftaline tablets from the toilet too strong smelling :). Cleaning ladies really wanted to clean my room daily so that I have the best experience. I loved the staff!!! Especially Fernando (please speak to him, this guys really knows!) and Maggie.
Stayed 3 nights in Nov 2021

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2021

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time staying at the Arco Iris. We came to Tulum on the bus, and the hotel was only a block or so away. We were right on the main strip with plenty of access to restaurants and shopping. Even with that location, however, it was quiet in the room. The room was very small and efficient, but it had everything we needed. The shower was amazing. My son really enjoyed the rooftop pool also! Easy to rent a bike and ride to the ruins or the beach, and the Colectivos parked just outside the hotel. We would highly recommend staying here.
Stayed 2 nights in Aug 2021

8/10 Good

Blaine

Liked: Cleanliness, staff & service, property conditions & facilities

Great Service Okay Hotel Bring Your Own Soap

The staff were very welcoming and friendly. The pool and lounge chairs at the roof top were awesome. The location is centrally located without need of a car if you are doing many of the tours around the area or on street parking if you have a car. The place was clean but very basic. The rooms you get what you paid for, so I can't complain. Very basic college dorm rooms with no TV, shampoo or soap so make sure you bring your own.
Stayed 1 night in Aug 2021

6/10 Okay

jennifer

Travelled with family
Liked: Cleanliness
Basic, bed hard, no washcloths or toiletries, pool small, gym basic.
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

It was a nice clean spot with a cool pool and gym on the roof. The staff was friendly. The hotel was pretty quiet when we stayed luckily, but we definitely could hear everything through the walls. It also would have been cool if they had bikes for rent, included breakfast, and if the safe had worked. But overall it was a great spot for the money, we felt very safe and comfortable there. We liked it so much we extended our stay.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2021

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities

I'm neutral about the place

Construction noise starts pretty early and no hot water for the stay were the negative points. Location is good with bars and restaurants nearby.
Stayed 4 nights in Feb 2021

8/10 Good

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great place to stay in centre of downtown for a good price. And I parked right next to the hotel just on their side street
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite room at a very good price. Very friendly and helpful owners and staff. Nice breakfast room / restaurant. Thoroughly recommended.
Stayed 3 nights in Feb 2020

10/10 Excellent

Deneen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy Tulum Day

The hotel for us was in a great location close to the bus station, and all other conveniences imaginable. The roof top pool was also excellent after sun bathing, biking and walking a nice way to cool down. The morning breakfast was a nice easy start to the day. The staff all polite and helpful and happy surely the beginning of a positive day.
Stayed 3 nights in Feb 2020

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice night in Tulum!

Very comfy room with adequate kitchen (which I didn’t need), nice bed, not too hard or too soft. Front desk was very safety conscious about no visitors in the room and that made me feel very safe. The only glitch was I was not offered the breakfast that was to have been included! The club next door music could be heard faintly but did not go late! At the end of the main Avenida so very convenient to restaurants, stores, shopping etc. Good AC and Wifi!
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

😊STAY HERE-IT IS EXCELLENTE IN EVERY WAY!!!😊

Stayed 3 nights--everything was excellente!!! Got to stay in 3 different rooms--king bed was the best cuz it had a balcony with chairs table, and hammock & could watch the people in town. Staff was friendly & very accommodating!! Jason, Laidi, & Javier were all GREAT!!! Owners were very nice, too!! Breakfast & pool was very good! Pool was such a wonderful bonus!! Location was great--200 meters south to bus station & shuttles right in front. Close to many good restaurants & mini- marts!! Would highly recommend!! Already tried to book again, was already booked!! So sad that we can' t stay again!! Thanks to you all for a wonderful time!!😊😊
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent, staff friendly and helpful. Hotel was very clean. Lovely large rooftop area and pool was refreshing and clean. Wifi was excellent. Only complaint was the lack of hot water, was a gamble- but overall a great hotel experience and would return
Stayed 7 nights in Dec 2019