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Hotel Muyu Tulum

3.0 star property

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Photo gallery for Hotel Muyu Tulum

A pool with wooden loungers and lush tropical plants.
Point of interest
A modern building with a glass entrance, potted plants, and a logo on the wall.
A hotel room with a bed, a wooden bench, a table with a lamp, and a view of greenery through the window.
A bedroom with a wooden bed, white bedding, a large window, and an air conditioning unit.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Calle Polar Pte., Calle Geminis Norte, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪3 min walk‬
  • Place, Hospital de Tulum
    ‪9 min walk‬
  • Place, Jaguar Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪63 min drive‬

Room options

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony

Superior Double Room, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

A hotel room with two single beds, a wooden headboard, a nightstand with a lamp, a wall-mounted air conditioner, and a mirror.

Deluxe Twin Room

8.0 out of 10
Very good
(1 review)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Standard Room

A neatly made bed with white linens, two bedside lamps, a wooden headboard, and a door to the right.

Standard Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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  • Free Wi-Fi
  • Air-conditioning
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About this property

Hotel Muyu Tulum

An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a rooftop terrace, concierge services, and dry cleaning.
Hotel Muyu Tulum offers 25 accommodations, which are accessible via exterior corridors and feature complimentary toiletries and blackout drapes/curtains. Beds feature premium bedding. 42-inch Smart televisions come with Netflix.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Hotel Muyu Tulum, you're just a quick walk from Dos Aguas Park. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes bike rentals
  • Just a 5-minute drive from Gran Cenote and 6 minutes from Tulum Mayan Ruins
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at Hotel Muyu Tulum. Self parking is free.

Smoking is allowed in designated areas at this 3-star Tulum hotel.

Guests are served free continental breakfast daily from 7:30 AM to 9:30 AM.
Hotel Muyu Tulum has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV
  • Netflix

Food and drink

  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 3 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between May 8 and May 17.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Muyu Tulum

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Muyu Tulum Hotel
Hotel Muyu Tulum Tulum
Hotel Muyu Tulum Hotel Tulum

Hotel Muyu Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 39 out of 62 reviews
Rating 8 - Good. 13 out of 62 reviews
Rating 6 - Okay. 6 out of 62 reviews
Rating 4 - Poor. 4 out of 62 reviews
Rating 2 - Terrible. 0 out of 62 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern room, breakfast included (eggs) And the staff is very polite
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Tianting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel.
Stayed 2 nights in Jan 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience 10/10

Very sweet and accommodating staff. Great room and location of hotel :-). Would stay there again
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. New sheets and towels. The AC and hot water worked just fine. And no one bothered me (-:
Stayed 4 nights in Mar 2024
Verified

4/10 Poor

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel bad giving the Muyu Tulum a bad review, the hotel is really nice, and the staff is terrific. The hotel itself is clean, well and designed. But the property itself has the bad luck of being situated at what has to be the noisiest corner in Tulum. Trucks, cars and people are scream by all day and night. And when the traffic finally lets up, it’s the local bars and clubs blasting their music until the early morning hours. If you’re a very hard sleeper, you’ll do well. If not, you won’t sleep for six nights like me.
Stayed 6 nights in Apr 2023
Verified

10/10 Excellent

Virginia

Liked: Staff & service, property conditions & facilities, room comfort
La atención del personal fue maravillosa.
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Eva

Disliked: Cleanliness, staff & service, property conditions & facilities
El baño tiene las llaves de regadera y lavamanos oxidadas. No hay elevador y para una persona con problemas de mobilidad, el que el desayunador este en el 3 piso es un problema. La recepcion pasa vacia la mayoria del tiempo. Los colchones de las camas, son demasiado blandos.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

Check in rápido, habitaciones cómodas, muy buena ubicación cerca de supermercados y restaurantes, a 10 minutos de la central de autobuses, desayuno delicioso. Volveremos ahora con la familia.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Sehr gutes Hotel

Sehr gutes Hotel an perfekter Lage in Tulum Downtown. Das Zimmer war sauber, aber nicht sehr geräumig.
Stayed 2 nights in Nov 2022
Verified

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities

unobjectionable hotel but also not special

Quite an ordinary hotel with small rooms, little character, and few amenities, although the staff was helpful enough. The location one block from the main boulevard was surprisingly noisy and there was construction going on -- this is not the best area of Tulum to be staying.
Stayed 3 nights in Mar 2022
Verified

10/10 Excellent

Barna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I recommend this place

Quite new, modern place in the heart of Tulum proper. Our room was on the “smallish” side, yet still comfortable. The front desk personnel were very helpful, A++.
Stayed 2 nights in Mar 2022
Verified

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Su ubicación
Stayed 1 night in Mar 2022
Verified

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very clean and beautiful hotel. Close to everything I needed. The employees were super nice and inviting..
Stayed 2 nights in Feb 2022
Verified

6/10 Okay

Raphael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, just very noisy. Clients come in at all hours screaming and not very careful of others.
Stayed 2 nights in Feb 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay!

Very clean rooms, new hotel, friendly, helpful staff, good location. Enjoyed our stay very much. Could use a little less bleach during cleaning of the bathrooms, but you know it's clean!
Stayed 3 nights in Nov 2021
Verified

10/10 Excellent

Jorge Sibaja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio al cliente
Stayed 5 nights in Dec 2021
Verified

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities

Great Hotel! Highly recommend

The hotel was very clean, incredible staff and overall an excellent experience. Only downside was there was only a very thin sheet on our beds, so with the A/C on, it got chilly. A duvet would be amazing, but aside from that, outstanding!
Stayed 3 nights in Dec 2021
Verified

8/10 Good

Deonel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel bonito y cómodo.

Me gusto el hotel es cómodo cuenta con estacionamiento afuera del hotel pero es seguro el personal es amable. Volvería a hospedarme. El desayuno es continental no es mucho pero está bien para resolver.
Stayed 1 night in Nov 2021
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

No malo, no bueno

El estacionamiento está fuera del hotel, las habitaciones muy ruidosas, las cortinas muy transparentes, las camas muy incomodas, el desayuno horrible, las mesas sucias y pocas medidas de precaución vs covid
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute spot, good location, available parking, nice staff!
Stayed 1 night in Sep 2021
Verified

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bom

O hotel é novo , bem cuidado porém não há frigobar nem cortina blackout. Café da manhã bem simples , pão , geleia, manteiga , vários tipos de frutas cortadas , café , leite e suco . Localização boa , um quarteirão da av principal
Stayed 3 nights in Sep 2021
Verified

10/10 Excellent

Bodo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ruhiges Hotel in zentraler Lage

Ziemlich neues Hotel in perfektem Zustand und guter Lage zu Restaurants, Einkaufsmöglichkeiten etc. Freundliches Personal, guter Service, geräumige Zimmer. Sehr sauber.
Stayed 2 nights in Aug 2021
Verified

10/10 Excellent

Dulcieny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Elogio

Dos 5 Hotéis, sendo um deles um Resort na Zona Hoteleira, que ficamos durante nossa estadia no México, esse foi o que mais me agradou. O pessoal tanto da recepção quanto do restaurante são super atenciosos, comprometidos com a satisfação do cliente. Nas informações sobre custo x benefício, nos orientaram de forma que pudéssemos não ter gastos desnecessários. O café da manhã é simples, porém agradável. Bem localizado, fizemos muitas coisas a pé. Super recomendo!
Stayed 4 nights in Jul 2021
Verified

4/10 Poor

Amber

Disliked: Staff & service, room comfort

Not bad... not great.

Air didn’t work in first room first night. Changed to another. Wifi crapped out second night. That was fixed. Got water takes a massive waste of water to get hot. No mini fridge. Nothing communicated about breakfast or after hours entry. Nice furnishings and looks good on the surface. Beds are the typical Mexican concrete beds (they feel like concrete). It was alright but not looking to go back wifi was horrible and lost $$ working due to poor wifi quality.
Stayed 4 nights in May 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Diego at the front desk was absolutely amazing! Check in and concierge all in one! He helped us coordinate a scooter rental, ordered and found us the least expensive taxi to the airport, kept our luggage safe while we waited for our room to be ready, even put our leftover food in the fridge for us. He was amazing!! Gracias Diego!!!!
Stayed 1 night in Apr 2021