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Hotel Scarlette

3.0 star property

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Photo gallery for Hotel Scarlette

Exterior
Presidential Room
Junior Quadruple Room, 1 Bedroom
Presidential Room | Television
Presidential Room | Bathroom

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Av Tulum - Coba Km 7, manzana 51 lote 34-50 tankà IV, Tulum, QROO, 77780
  • Place, Tulum Monkey Sanctuary
    ‪2 min drive‬
  • Place, Cenote Carwash
    ‪2 min drive‬
  • Place, Cenote Zacil-Ha
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪75 min drive‬

Room options

View all photos for Deluxe Quadruple Room, Poolside

Deluxe Quadruple Room, Poolside | View from room

Deluxe Quadruple Room, Poolside

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Presidential Room

Presidential Room

Presidential Room

  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

  • Garden view
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Junior Quadruple Room, 1 Bedroom

Junior Quadruple Room, 1 Bedroom

Junior Quadruple Room, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Exclusive Apartment, 2 Bedrooms, Garden View

Exclusive Apartment, 2 Bedrooms, Garden View

Exclusive Apartment, 2 Bedrooms, Garden View

  • Garden view
  • 71 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Hotel Scarlette

An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite. Housekeeping is available on request.
Hotel Scarlette offers 11 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and coffee/tea makers. Rooms open to patios. These individually decorated and furnished accommodations include kitchen islands. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. 32-inch Smart televisions come with satellite channels. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and hot stone massages.
During your stay at Hotel Scarlette, you'll be within walking distance of Cenote Carwash. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Just a 4-minute drive from Gran Cenote and 11 minutes from Tulum National Park
  • Airport and beach shuttle service available for a fee
Hotel Scarlette offers its guests an outdoor pool and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A rooftop terrace, spa services, and tour/ticket assistance are also featured at Hotel Scarlette. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Free self parking is available. A complete renovation of Hotel Scarlette was completed in January 2020.

Smoking is allowed in designated areas at this 3-star Tulum hotel.

Hotel Scarlette has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Children's pool
  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 2 floors
  • Built in 2019
  • Communal living room
  • Designated smoking areas
  • Renovated entire property - January 2020
  • Some LED lighting used
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen island
  • Microwave
  • Minibar
  • Oven
  • Paper towels
  • Spices
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Individual decor
  • Individual furnishings
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 9:00 AM - midnight
Front desk staffed during limited hours
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 110.00 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 9:00 AM - midnight.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Hacienda Scarlette Tulum
Hotel Hacienda Scarlette
Hacienda Scarlette Tulum
Hacienda Scarlette
Hotel Scarlette Hotel
Hotel Scarlette Tulum
Hotel Hacienda Scarlette
Hotel Scarlette Hotel Tulum

Hotel Scarlette Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 30 out of 57 reviews
Rating 8 - Good. 14 out of 57 reviews
Rating 6 - Okay. 6 out of 57 reviews
Rating 4 - Poor. 2 out of 57 reviews
Rating 2 - Terrible. 5 out of 57 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

YANNICK

Disliked: Cleanliness, staff & service, room comfort

Une arnaque…

L’hôtel était en travaux et avait soit disant jamais eu la confirmation de ma réservation (que j’avais pourtant de mon côté). Il m’a fallu retrouver un autre hôtel en pleine nuit, au Mexique, avec les enfants qui dormaient….
Stayed 1 night in Oct 2022
Verified

8/10 Good

Efrain Feliciano

Liked: Cleanliness, property conditions & facilities
El hotel se encuentra en re construcción. No tenía servicio de restaurante (desayuno, comida). La habitación estaba muy limpia
Stayed 5 nights in Aug 2022
Verified

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Hotel ever

There were 2 beds with room for 3 or 4 guests. Only 1 towel was supplied? Toilet seat was not clean, shower drain was backed up, insect infestation on bathroom ceiling, cockroaches on the wall, kitchenette with no dishes or cutlery, air conditioning not working, and breakfast reduced to coffee and toast, need I say more? We left after 1 night and paid out of pocket for another hotel. Hotels.com has been not help, wouldn't call the hotel, and has not even contacted me after I requested an escalation to management. Those reviews stating a 10 are fake. This blame must be put on Hotels.com, it's their service. Yet, don't care to respond and address. The reviews with 2 are sincere. My review is 0. Worst hotel I've had.
Stayed 2 nights in May 2022
Verified

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel avec un charme énorme

Après quelques difficultés pour trouver l'hôtel. Nous nous retrouvons dans un endroit charmant. L'accueil est parfait. Nous arrivons dans une chambre très grandes avec une literie de qualité. Un pur bonheur. Nous avons pubprofiter de la piscine le lendemain matin avant de repartir un bon moment de détente.
Stayed 1 night in May 2022
Verified

8/10 Good

Soraya

Liked: Cleanliness, property conditions & facilities, room comfort
Très belle endroit reposant chambre propre mais pas grand chose au petit déjeuner.
Stayed 1 night in Mar 2022
Verified

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, muy bien atendidos, cómodas instalaciones
Stayed 1 night in Mar 2022
Verified

8/10 Good

Jacob

Liked: Staff & service, amenities, property conditions & facilities
The hotel is very colorful and has a lot of space. However, the road to get to the hotel is pretty rough and it feels kinda dangerous at night. It is right in the middle of the jungle, which makes mornings filled with bird sounds, super nice! Food was ok, good prices. Staff was very attentive and polite. Rooms are very spacious and clean but the shower could have been cleaner. Pretty good overall.
Stayed 1 night in Mar 2022
Verified

10/10 Excellent

Hector

Liked: Staff & service, amenities, property conditions & facilities
La comida muy buena. Y la atencion del personal excelente
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy céntrico, limpio, tiene estacionamiento en el hotel, alberca todo bien, excelente opción si quieres estar en la quinta avenida.
Stayed 2 nights in Jul 2021
Verified

6/10 Okay

CARLOS MARTIN

Liked: Cleanliness, property conditions & facilities, room comfort

Servicio

Llegué a las 5:50 PM al hotel y fui afortunado por eso, pues el personal de recepción se retiró a las 6:00, recién terminando de entregarnos llaves controles. Las claves de WiFi proporcionadas en forma impresa en el cuarto no eran las correctas y ya sin personal de recepción, anduvimos averiguando a ver quién nos podía ayudar y un trabajador tuvo que llamar por teléfino al dministrador para que nos pudiera ayudar, perdiendo tiempo. La cocina la abren sólo a la hora del desayuno y no hay alimientos ni bebidas de ninguna clase disponibles en el hotel.
Stayed 1 night in May 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estancia muy placentera. El hotel esta muy bonito, bien cuidado y cuenta con todos los servicios en la habitación, incluso hasta un frigobar y microondas. El personal es muy amable, esperamos con ansias regresar a este lugar.
Stayed 1 night in May 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in May 2021
Verified

6/10 Okay

rodrigo

Disliked: Cleanliness, room comfort

Regular

El servicio es reular, atienden hasta las 10 de la noche y cierran la oficina. No hay acceso a agua, comida o cualquier cosa despues de esa hora. Hace falta fumigacion y detalles en el hotel. La habitacion muy linda pero colchon feo... Por el precio esta bien..
Stayed 3 nights in Apr 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Desepcionado tuve que cancelar mi estancia ahi por feo lwjos y mala atencion
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although they are doing some construction for the new restaurant they were serving breakfast in your room and everything was absolutely wonderful!!! The staff is exceptional, Scarlette and Jesus were a pleasure to interact with and a joy to be around! Our very favorite place to stay in Tulum. Quiet and away from the rat race!!!
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and clean ! Located in the midst of the jungle so please keep in mind of small insects. Fabi is a great manager /owner and was very responsive ! Renting a car or motor bike is highly recommended for stay !
Stayed 4 nights in Dec 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Convenient drive. I had a very pleasant stay.
Stayed 10 nights in Dec 2019
Verified

8/10 Good

Luciano

Liked: Cleanliness, staff & service, property conditions & facilities
Funcionários muito atenciosos. Local limpo. Exatamente como nas fotos. Café da manhã com poucas opções, somente com pão, ovo, geleia,banana, manteiga, café, leite e suco. mas ok. Cumpre o seu papel de alimentar. Voltaria a me hospedar sem dúvida. Preço justo pelo serviço.
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Namir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reposant

Rien dans les environs. Le personnel ne parle pas un mot en anglais. Le petit dej est très basique (café pain de mie omelette et jus frais) On se sent comme à la maison, c'est très calme et beau, c'est très reposant.
Stayed 2 nights in Feb 2019
Verified

8/10 Good

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bel endroit, à l'ecart de l'agitation de Tulum mais à 5min en voiture. Parfait pour moi
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nous avons adoré et passé un super séjour!!! L’endroit est très calme, la piscine vraiment agréable et nous avions un frigo, ce qui nous a permis de prendre l’apéro et de manger sur la terrasse le soir (la vaisselle est à notre disposition au coin petit déjeuner). Pas besoin d’aller à Tulum qui est à 7km... Nous avons vraiment bien profité de l’endroit ! Le petit déjeuner est simple et correct, mais compris dans le prix de la location. Nous avions également un percolateur. Des fils à linge sont également à disposition pour une petite lessive éventuelle... Et la chambre etait nettoyée tous les jours. Bref, une adresse à recommander pour ceux qui souhaitent s’eloigner un peu de l’agiration de Tulum. Un seul regret: ne pas voir pu discuter un peu plus avec notre hôte, mais timidité ou barrage de la langue...
Stayed 3 nights in Feb 2019
Verified

6/10 Okay

Valerie

Liked: Staff & service, property conditions & facilities
Personnel sympathique, bel hôtel en général. La chambre était "ordinaire: des petites fourmis, partout, air conditionné qui fonctionne par moment, chiens des alentours qui aboient toute la nuit...) Le voisinage est plutôt douteux et il n'y a pas grand chose d'accessible sans la voiture.
Stayed 2 nights in Feb 2019
Verified

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel avec allure typique du pays. Peu d'autres personnes lorsque nous y étions, nous avons eu la piscine pour nous seuls pour tout un après-midi! Belle chambre et bon service malgré que les hôtes ne parlent pas anglais. Seul point négatif, il n'y a rien autour et le chemin pour y accéder est plutôt cahoteux. Bel endroit pour relaxer!
Stayed 1 night in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It a very small hotel of six rooms. Located about seven Kilometers outside of Tulum in a very quiet location
Stayed 7 nights in Jan 2019
Verified

10/10 Excellent

Omhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Uno de los lugares más bonitos en que me he hosped

Uno de los lugares más bonitos en que me he hospedado con la excelente atención muy personal súper cómodo mágico en verdad muy feliz de hecho regreso muy pronto
Stayed 1 night in Jan 2019