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Hotel Shibari Tulum - Restaurant & Cenote Club

5.0 star property
VIP Access

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Photo gallery for Hotel Shibari Tulum - Restaurant & Cenote Club

Yaakun Grand Cenote View | Balcony view
Creator video
Lobby sitting area
Bar (on property)
Breakfast, dinner, brunch served; international cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Carretera Tulum Boca Paila KM 7, Tulum, QROO, 77766
  • Place, Tulum Beach
    ‪3 min walk‬
  • Place, Ven a la Luz Sculpture
    ‪6 min walk‬
  • Place, Tulum Mayan Ruins
    ‪16 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪54 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suki Garden View Deluxe

Suki Garden View Deluxe | Balcony view

Suki Garden View Deluxe

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Tsuri Jungle View Deluxe

1 bedroom, premium bedding, pillow-top beds, minibar

Tsuri Jungle View Deluxe

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Shizen Garden View Plunge Pool

View from room

Shizen Garden View Plunge Pool

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Saastal Jungle View Plunge Pool

Balcony

Saastal Jungle View Plunge Pool

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Yaakun Grand Cenote View

Yaakun Grand Cenote View | Balcony view

Yaakun Grand Cenote View

  • Lagoon view
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Shibari Grand Cenote Front

Shibari Grand Cenote Front | Balcony

Shibari Grand Cenote Front

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Shibari Tulum - Restaurant & Cenote Club

2 outdoor pools, a full-service spa, and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Change of towels is available on request.
Hotel Shibari Tulum - Restaurant & Cenote Club offers 64 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. 70-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include espresso makers and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a fitness center.
Kan Spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Hotel Shibari Tulum - Restaurant & Cenote Club. During your stay, you're just a quick walk from Tulum Beach. Features include free WiFi in public areas, plus 2 outdoor pools and a full-service spa.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy international cuisine while dining at ATTA
  • Continental breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with Swedish massages, body treatments, or facials at Kan Spa
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • Steps from Tulum Beach and a 4-minute drive from Sian Ka'an Biosphere Reserve
Hotel Shibari Tulum - Restaurant & Cenote Club offers its guests 2 outdoor swimming pools and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Spa services, a terrace, and gift shops/newsstands are also featured at the luxury Hotel Shibari Tulum - Restaurant & Cenote Club. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Tulum hotel.

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 11:30 AM.
ATTA - This restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, uncovered parking on site (USD 20 per day)
  • Valet parking on site (USD 5 per day)
  • Limited on-site valet and self parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • ATTA

Things to do

  • 2 outdoor pools
  • Designer stores
  • Full-service spa
  • Gym
  • Shopping

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • No lift
  • Smooth flooring in room

More

  • Designated smoking areas

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 70-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar
  • Wet bar

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per day
  • A tax is imposed by the city: USD 3.30 per accommodation, per night. This tax does not apply to children under 12 years of age.
  • Service fee: USD 17 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 30 per person
  • Uncovered self parking fee: USD 20 per day
  • Valet parking fee: USD 5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
Property Registration Number ICA1912108R8
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Hotel Shibari Tulum
Hotel Shibari Tulum - Restaurant & Cenote Club Hotel
Hotel Shibari Tulum - Restaurant & Cenote Club Tulum
Hotel Shibari Tulum - Restaurant & Cenote Club Hotel Tulum

Hotel Shibari Tulum - Restaurant & Cenote Club Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 253 out of 312 reviews
Rating 8 - Good. 28 out of 312 reviews
Rating 6 - Okay. 18 out of 312 reviews
Rating 4 - Poor. 9 out of 312 reviews
Rating 2 - Terrible. 4 out of 312 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Krishna Rakesh

Stayed 4 nights in Dec 2025

10/10 Excellent

Ann

Stayed 1 night in Dec 2025

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Third time staying here and still an amazing resort but couldn’t help to notice they are slowly losing their personal touches that made it so special. 1st time was in 2023 and met with smiling faces, valet parking, gift package in the room. 2nd time 2024 all the same with a nice gift bag with sun screen, aloe and bug spray. 3rd time 2025, no valet, no gift bag, friendliest was dwindling and when asked for my car, they gave me my keys and said it’s in the dirt parking lot out back and I can get it myself. 5 star resort is going downhill…
Stayed 4 nights in Dec 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I don’t ever write reviews but I thought my 4 day stay at Shibari deserved one. The hotel is basically a giant compound in an already very safe area of tulum. They have a massive gate in the front that only hotel guests are allowed to enter through. If you are not staying at the hotel, you can’t just wander on through like you can at some others located on the beach. The hotel is also right next to a police station which makes you feel even more comfortable. The area itself is very well lit at night and surrounded by many beach clubs and restaurants. Everything you need is within a 5-10 minute walk. Aside from the location of the hotel, the hospitality was off the charts from the beginning! My only complaint is they had construction for two straight days in the hotel. Not ideal waking up to a chainsaw at 8:30AM or hearing it during yoga or listening to guys work late in the evening at the restaurant. There’s never an ideal time for construction but I feel there were better times for it. Overall, the hotel was gorgeous and well kept all around. Perfect location if you want a relaxing cenote vibe while still close to the party zone and beaches. I will miss watching the sunset over the Mexican jungle…Thank you Shibari.
Stayed 4 nights in Dec 2025

10/10 Excellent

lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and cenote, great service and food. We loved yoga classes in the morning
Stayed 2 nights in Nov 2025

10/10 Excellent

John

Stayed 3 nights in Nov 2025

10/10 Excellent

Angelina

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Nov 2025

10/10 Excellent

Brennen

Stayed 7 nights in Nov 2025

10/10 Excellent

Gustavo, houston

Stayed 4 nights in Oct 2025

6/10 Okay

JORGE, Frisco

Stayed 1 night in Oct 2025

6/10 Okay

JORGE, Frisco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was at probably half capacity and staff gave me a room next to a construction site. Workers hammering , making massive noise , cutting wood, etc at 8am on a weekend. We went to bed at 5am, so go figure. Poor criteria and decision making by staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Ekata

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Nov 2025

10/10 Excellent

Bimal M, Mississauga

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, very private experience.
Stayed 2 nights in Nov 2025

10/10 Excellent

Stephen

Stayed 4 nights in Oct 2025

6/10 Okay

Suhail

Travelled with family
The hotel was good but the food was overpriced and water was stingily distributed 2 bottles a day lots of mosquitoes and jacuzzi was bit dirty and timmed not very cool… I will not return
Stayed 3 nights in Nov 2025

10/10 Excellent

Jean

Stayed 4 nights in Oct 2025

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shibari is a top notch resort. Not your typical all inclusive. Very quiet, friendly staff, amazing rooms, top notch restaurant, the cenote inside is a great feature. I highly recommend this place for couples.
Stayed 4 nights in Oct 2025

6/10 Okay

Haley

Liked: Staff & service, room comfort
Drinks and staff were great. Didn’t get to experience swim up bar as pool/hottub was surprisingly closed for construction (no notice) and the cenote was shut down which was a real bummer - wish warnings or heads up were given.
Stayed 6 nights in Oct 2025

10/10 Excellent

Cristian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi estancia en Hotel Shibari Tulum fue simplemente espectacular. Desde el momento en que llegamos, el ambiente natural, el diseño elegante del hotel y la atención del personal nos hicieron sentir en un verdadero paraíso.
Stayed 4 nights in Sep 2025

8/10 Good

Raghav

Stayed 3 nights in Sep 2025

6/10 Okay

Jason

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The spa was pricey for the limited time. The drinks were great. The cenote was great and beautiful just to many mosquitoes. And small gym. The other thing was the wet bar no one said the wet bar in the wasn’t free or you had to pay until you get your bill. And the upgrade for 3 days was the same price for 7 days. So to many non-disclosed information so I wouldn’t go back there.
Stayed 3 nights in Sep 2025

6/10 Okay

Deidra Jefferson

Travelled with partner
Liked: Cleanliness, staff & service
everything was great besides the pool and Jacuzzi being out of service for our whole stay .
Stayed 3 nights in Sep 2025

8/10 Good

Odis

Stayed 3 nights in Aug 2025

10/10 Excellent

Beverly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I booked it did not realize it was more of a romantic room. I was traveling with my girl friend and it was a bit awkward since her and I are friends best friends. It would have been nice if you also cater to non couples specially the rooms . The shower was a bit much out in the open with a friend. I had food poisoning and I have to say Rene took good care of me. Very knowledgeable and he knew what he was doing so I would not be unconscious. Grateful he was onsite. Grateful also for my friend taken care of me.
Stayed 2 nights in Aug 2025

10/10 Excellent

elizabeth

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to Tulum 3 times and by far this has been the best hotel. Super Clean, location is perfect, food is amazing, great staff and BEAUTIFUL hotel
Stayed 2 nights in Aug 2025