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KASSIA TULUM

2.0 star property

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Photo gallery for KASSIA TULUM

Deluxe Studio Suite
Rooftop pool
Front of property
Rooftop terrace
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
396 Calle Gama Ote. Colonia Huracanes, 396, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪8 min walk‬
  • Place, Hospital de Tulum
    ‪14 min walk‬
  • Place, Jaguar Park
    ‪14 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪47 min drive‬

Room options

View all photos for Deluxe Studio Suite

Deluxe Studio Suite

Deluxe Studio Suite

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Quadruple Room

Comfort Quadruple Room

Comfort Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room

Comfort Room

Comfort Room

  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room

Comfort Room

Comfort Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 3
  • 1 Large Single Bunk Bed

View all photos for Junior Room

Junior Room

Junior Room

  • Sleeps 2
  • 1 King Bed

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About this property

KASSIA TULUM

A rooftop terrace, concierge services, and an arcade/game room are available at this hotel. WiFi in public areas is free. Other amenities include tour/ticket assistance and a communal living room. Housekeeping is available on request.
KASSIA TULUM offers 9 accommodations with air conditioning. Each accommodation is individually decorated. 40-inch Smart televisions come with digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Housekeeping is offered on request and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at KASSIA TULUM , you're just a quick walk from Dos Aguas Park. You'll find features like free WiFi in public areas, plus a rooftop terrace and a beach shuttle (surcharge).
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Services include a concierge, tour or ticket assistance, and a virtual front desk
  • Onsite recreation includes scooter/moped rentals and bike rentals
  • Just a 4-minute drive from Tulum National Park and a few minutes from Gran Cenote
  • Beach shuttle service available for a fee
As a guest of KASSIA TULUM , you'll find a rooftop terrace, an arcade/game room, and tour/ticket assistance. WiFi is free in public spaces. KASSIA TULUM also features concierge services and a communal living room. A complete renovation of KASSIA TULUM was completed in May 2023.

Smoking is allowed in designated areas at this Mediterranean Tulum hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Beach shuttle (surcharge)

Food and drink

  • Couples/private dining

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Bicycle tours
  • Books
  • Ecotours
  • Games
  • Scooter/moped rentals

Family friendly

  • Arcade/game room

Conveniences

  • Guidebooks
  • Virtual front desk

Guest services

  • Concierge services
  • Housekeeping on request
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • Area rugs in public areas
  • No lift
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in public areas
  • Tile flooring in room

More

  • 2 floors
  • Communal living room
  • Designated smoking areas
  • Mediterranean architecture
  • Renovated entire property - May 2023

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Toilet paper

Entertainment

  • 40-inch smart TV with digital channels

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Contactless check-in available
Late check-in fee: MXN 250 for check-in between 10:00 PM and 12:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

The property charges 5 percent for credit card payments
There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: MXN 150 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: MXN 250 for check-in between 10:00 PM and 12:30 AM
  • Housekeeping is available for an additional fee
  • Towels fee: MXN 100 (or guests may bring their own)
  • Credit card charges are subject to a surcharge of 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 7:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.

Property is also known as

KASSIA TULUM Hotel
KASSIA TULUM Tulum
KASSIA TULUM Hotel Tulum
KASSIA TULUM Hotel Boutique

KASSIA TULUM Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 11 out of 16 reviews
Rating 8 - Good. 2 out of 16 reviews
Rating 6 - Okay. 1 out of 16 reviews
Rating 4 - Poor. 0 out of 16 reviews
Rating 2 - Terrible. 2 out of 16 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Ivanny

Stayed 2 nights in May 2025

2/10 Terrible

Fletcher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aweful. Terrible. Looked nothing like photo
Stayed 4 nights in Jan 2025

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and able to communicate with by text/phone. The building is secured at night. There is a juice/coffee bar conveniently located downstairs. The pool located upstairs on the rooftop is very clean & private. The building is located within 2 blocks of several great dining options and really great local bars with reasonable prices. I will definitely be back. Thank you for your hospitality!
Stayed 9 nights in Jan 2025

10/10 Excellent

Erismar

Liked: Staff & service
Stayed 12 nights in Dec 2024

6/10 Okay

Scott

Liked: Cleanliness
Disliked: Staff & service, room comfort

This property is OK.

The property was clean. They had purified water in the lobby. The property was generally under good repair. The neighborhood is not a noisy one. This isn’t a great property, but it is good for sleeping and clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Angel

Stayed 1 night in May 2023

8/10 Good

Juan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Fue extraño porque estamos acostumbrados a que exista un lobby y tenga personal que te reciba y ayude con las maletas,
Stayed 1 night in Jul 2025

10/10 Excellent

luis gibran

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was expensive
Stayed 1 night in Feb 2025

2/10 Terrible

Antonio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

El peor hospedaje en el que me he quedado

La peor habitación en la que me he hospedado, difícil describirla; un precio exorbitante por 1 noche
Stayed 1 night in Jan 2025

8/10 Good

yannis

Stayed 2 nights in Feb 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó es un lugar muy agradable y limpio, lo único que mejoraría un poco es la estancia de la piscina con un poco más de mantenimiento.
Stayed 2 nights in Jan 2025

10/10 Excellent

Alba Chavarría

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in May 2024

10/10 Excellent

Alejandra

Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2023

10/10 Excellent

Marie-Lou Garand

Travelled with family
Liked: Property conditions & facilities, room comfort

Parfait !

Tres bon prix pour la qualité . La piscine sur le toit est magnifique
Stayed 2 nights in Feb 2023

10/10 Excellent

jose adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen lugar para descansar

Una excelente opción para descansar en Tulum cerca de la avenida principal con todos los servicios necesarios y la alberca en la terraza muy bien
Stayed 1 night in Oct 2022