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LABNA' Suites Tulum

2.5 star property

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Photo gallery for LABNA' Suites Tulum

Terrace/patio
Deluxe Room
Front of property
Exterior detail
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Housekeeping

Explore the area

View in a map
Calle Neptuno Esq. Calle Andromeda, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪5 min walk‬
  • Place, Hospital de Tulum
    ‪11 min walk‬
  • Place, Jaguar Park
    ‪19 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪47 min drive‬

Room options

View all photos for Superior Suite

Superior Suite

Superior Suite

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Suite

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Deluxe

1 bedroom, in-room safe, individually decorated, free WiFi

Suite Deluxe

  • 30 sq m
  • Sleeps 2

View all photos for Suite Super

1 bedroom, in-room safe, individually decorated, free WiFi

Suite Super

  • 35 sq m
  • Sleeps 2

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About this property

LABNA' Suites Tulum

Hotel in Tulum with a restaurant and a bar
This hotel features a restaurant, a bar/lounge, and tour/ticket assistance. WiFi in public areas is free. Other amenities include a garden and barbecue grills.
LABNA' Suites Tulum offers 10 air-conditioned accommodations with espresso makers and safes. Each accommodation is individually decorated. Flat-screen televisions come with premium cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is provided daily.

During your stay at LABNA' Suites Tulum, you're just a quick walk from Dos Aguas Park. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include tour or ticket assistance and luggage storage
  • 7 minutes by car from Tulum Mayan Ruins and 14 minutes from Xel-Há Park
  • Airport and beach shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. A terrace, barbecue grills, and tour/ticket assistance are also featured at LABNA' Suites Tulum.

Smoking is allowed in designated areas at this Tulum hotel.

LABNA' Suites Tulum has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free offsite parking
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • Separate bedroom

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - midnight
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 100.00 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
LABNA' Suites Tulum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - midnight.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Casa Kopal Hotel Tulum
Casa Kopal Hotel
Casa Kopal Tulum
Casa Kopal
KOPAL Tulum
LABNA' Suites Tulum Hotel
LABNA' Suites Tulum Tulum
LABNA' Suites Tulum Hotel Tulum

LABNA' Suites Tulum Reviews

Reviews

6.4
Rating 10 - Excellent. 13 out of 53 reviews
Rating 8 - Good. 17 out of 53 reviews
Rating 6 - Okay. 6 out of 53 reviews
Rating 4 - Poor. 1 out of 53 reviews
Rating 2 - Terrible. 16 out of 53 reviews

7.0/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
there is no property at this location it is a bar, the ad was a fraud when we showed up there was no hotel when we called the hotel they never answered me when I asked the people at the bar they said it happens all the time the last two weeks
Stayed 2 nights in Dec 2020

2/10 Terrible

sully

Stayed 2 nights in Dec 2020

8/10 Good

Mikkel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall everything was good. There is quite a bit of noise from the bars downstairs. But we had some long days and slept kinda ok anyway
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Horrible experience. Property is still under preparation and the amenities are not what says on website. No hot water for shower. Breakfast was not good at all. Bread , butter and jam and most of them were moldy. I wouldn't suggest the place at all. Very noisy and surrounded by pubs, so music was loud and rooms were not noise proof.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not even a bar of soap. When I arrived, I was told I had no reservation. The woman didn't speak English so she wouldn't speak to the Expedia representative. It was late and I was tired, so this was very upsetting. Then she messaged the manager, I guess and I was told I could stay the night and pay tomorrow. I had already paid. It said espresso machine in room. NO. There was a water heater but no instant coffee, or anything. It says free bottle water. I was told "NO". And offers breakfast, I was told "NO." I complained and the next day I received a Mr. Coffee type maker and 4 packs of instant coffee and a PARTIALLY USED bottle of water. I stayed 7 days. At NO time did they clean the room, or make the bed. I had to go ask for clean towels and empty my trash can--this is a place where you have to put your toilet paper in the trash can...It had a safe but they couldn't find the key to it. I came back one evening and the outer gate was locked. It had not previously been locked and I had not been told of a code. I was lucky that someone in the restaurant downstairs knew it. I rarely could find anyone at the reception desk. This hotel is terribly misrepresented and very overpriced for their total lack of service. The bed was very comfortable, and the area was great, as long as you are good with noise. Street food, restaurants and bars, live music.
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, excellent location. Above a bar but actually the bands are excellent so I didn't mind them. Pretty good for the price.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of other reviews mention noise outside from the bars - and whilst there is some noise it really isn’t too bad at all. The hostel itself is stunning and our room was exceptional.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
It's ok place , but they gotta do something with weird smell coming from renovation or something like this. Also not a cons , but be aware this lodging is located in very busy (read 'noisy') street, so get ready to enjoy night life vibes in your room as much as people outside.
Stayed 1 night in Feb 2019

8/10 Good

GerardoGala, PdC, Mex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice rooms, great staff. Had some issues with the toilet in the room I was assigned but they quickly moved me to another one, no complaints.
Stayed 1 night in Jan 2019

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place

Good location, although a little noisy (but that didn't really bother us). The hotel seems to have been recently renovated, and does have a certain style. Overall, all good, I would stay there again. Only matter to point out: breakfast is practically fruit and self service cereals from a box.
Stayed 1 night in Nov 2018

10/10 Excellent

Sonya, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a gem for the budget traveler. It is centrally located, clean and comfortable, a/c, and wi-fi. The only concern is the loud music playing from local bars.
Stayed 5 nights in Sep 2018

2/10 Terrible

Pourya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Noisy as a nightclub.

Really disappointing! Stinky rooms! No running water for a few hours in the morning! Breakfast was a joke; a couple of toasted breads, a spoon of jam, a little melons and a cup of coffee. Bedsheets were stained and a lot of hair on the bed and room! A lot of noise during night untill morning because of partying in the clubs of next street. Hotel provids ear plugs to get rid of noise and sleep. Washroom was stinky and dirty.
Stayed 2 nights in Sep 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely little hostel

Great location really central to a very nice restaurant bar area with lots of options, also within walking distance of local amenities eg: ADO station, convenience stores, banks, etc
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Basic, clean room. Comfy, firm bed. Friendly greeting and easy to find. Free water bottles and basic breakfast included. If I had realized that the room was literally next door to (as in shared a wall with) a live music venue, I might have made a different choice. But I turned the fan on and I'm used to sleeping through a lot of noise, so it was fine...I just needed a place to sleep. Noting it here so others can make an informed decision. It was in a primo location near bars and restaurants, so if nightlife access is your thing, you got it.
Stayed 1 night in Aug 2018

10/10 Excellent

Fabián, San Ramón, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

This is a great hotel, just around the corner from restaurants and bars, and really close from the Tulum Ruins and beach. It has a terrace and wifi, the staff was so nice and they give you recommendations about the area, also you get a free breakfast, bottles of water and bathroom toiletries. I will recommend this hotel to everyone staying in Tulum.
Stayed 2 nights in Apr 2018

2/10 Terrible

Mirta l

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2020

2/10 Terrible

Ileana, Guatemala

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
todo malisimo nunca nos dijeron q ya habian cambiado de administración... y los de la nueva nos trataron mal
Stayed 4 nights in Dec 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel NO EXISTE. Es una estafa. Conocí otras personas que han hecho reserva aquí y les ha pasado lo mismo.
Stayed 1 night in Jan 2021

2/10 Terrible

Bryan, Tulum

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hagan reservas en este hotel ! Es fraude y no existe !!!!
Stayed 3 nights in Dec 2020

2/10 Terrible

Fernando

Stayed 3 nights in Sep 2020

8/10 Good

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien lugar perfecto para vida nocturna
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

Tiempo de espera largo

En recepción no hubo nadie fuimos y volvimos tres veces durante cuatro horas hasta que tuvimos suerte de encontrarlo. El hotel es muy bonito y cómodo. El desayuno fue pan blanco con mermelada, papaya y fruta. El encargado dijo que podíamos dejar el carro sobre la avenida, pero a las 2 de la mañana la grúa de tránsito nos despertó para llevarnoslo
Stayed 1 night in Mar 2020