See all properties

Hotel Milam, Michelin Key winner

4.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Hotel Milam, Michelin Key winner

Snack bar
Property video
Bar (on property)
Outdoor pool, open 8:00 AM to 11:00 PM, pool umbrellas, pool loungers
Exterior detail

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
Calle 10 Sur, La Veleta, Tulum, QROO, 77765
  • Place, Holistika Art Walk
    ‪8 min walk‬
  • Place, Hospital de Tulum
    ‪4 min drive‬
  • Place, Dos Aguas Park
    ‪6 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Grand Room

Grand Room

Grand Room

9.8 out of 10
Exceptional
(7 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • 95 sq m
  • 4 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Queen Bed

Similar properties

Outdoor pool
Hotel Bardo
  • Pool
  • Spa
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, 425 reviews
The price is €549
includes taxes & fees
17 Jan - 18 Jan 2026
Hotel Bardo

About this property

Hotel Milam, Michelin Key winner

Hotel in Tulum with a full-service spa and an outdoor pool
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Other amenities include a bar/lounge, a poolside bar, and massage/treatment rooms.
Hotel Milam, Michelin Key winner offers 36 air-conditioned accommodations with private pools and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body scrubs. The spa is equipped with a mud bath and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
During your stay at Hotel Milam, Michelin Key winner, you're just a quick walk from Holistika Art Walk. Features include free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • The restaurant, swim-up bar, and poolside bar offer choices for drinking and dining
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with reflexology, mud baths, or aromatherapy at the spa
  • Services include luggage storage
  • Onsite recreation includes hiking/biking trails and bike rentals
  • 11 minutes by car from Tulum Mayan Ruins and 15 minutes from Tulum Beach
  • Beach shuttle service available for a fee
Hotel Milam, Michelin Key winner offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Hotel Milam, Michelin Key winner also features laundry facilities and pool umbrellas. You'll have access to the outdoor pool at a partner property.

Smoking is allowed in designated areas at this 4-star Tulum hotel.

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 11:30 AM.
MILAM - Onsite fine-dining restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Beach shuttle (surcharge)
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: MXN 650 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Private picnics

Restaurants on site

  • MILAM

Things to do

  • Bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Outdoor pool
  • Outdoor pool (guest access)

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Mud bath
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Private pool

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 2000 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 650 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger aren't allowed at this property.

Property is also known as

MILAM
Hotel Milam
Milam, Michelin Key Winner
Hotel Milam, Michelin Key winner Hotel
Hotel Milam, Michelin Key winner Tulum
Hotel Milam, Michelin Key winner Hotel Tulum

Hotel Milam, Michelin Key winner Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 157 out of 180 reviews
Rating 8 - Good. 13 out of 180 reviews
Rating 6 - Okay. 4 out of 180 reviews
Rating 4 - Poor. 3 out of 180 reviews
Rating 2 - Terrible. 3 out of 180 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Kadeshia

Liked: Staff & service
The staff, food, and spa services were exceptional. However the property up keep and cleanliness needs improvement.
Stayed 3 nights in Sep 2025

8/10 Good

Cedric

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely area, super picturesque. A bit lonesome if by oneself as there isn’t much to do within the resort or a 5-10 minutes radius. But staff and concierge are super helpful.
Stayed 3 nights in Sep 2025

10/10 Excellent

Elizabeth

Stayed 3 nights in Sep 2025

10/10 Excellent

Kali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are stunning so tranquil. Clean & service from staff is 10/10
Stayed 3 nights in Sep 2025

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind and welcoming
Stayed 4 nights in Jun 2025

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities
Excellent experience the resort and pool is gorgeous. Loved that they had a hot tub and the food is just to die for. The only downside is you have to put down a deposit I didn’t see that in fine print unfortunately. The room is beautiful but the
Stayed 1 night in Sep 2025

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was great
Stayed 3 nights in Aug 2025

10/10 Excellent

Sherya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful! The staff was friendly, food was tasty and the room was amazing !
Stayed 4 nights in Sep 2025

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property is beautiful
Stayed 2 nights in Aug 2025

10/10 Excellent

Cassey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love loved my stay here! Everyone was so welcoming from the moment my spouse and I arrived we had VIP treatment. Jay was so accommodating and helpful with booking transportation and making reservations! Room service was amazing and quick as well! I love enjoying the bar and the service was excellent. I definitely recommend couples and solo travelers! You will not be disappointed. Friend groups and families as well! I only stayed 3 nights but this is a place I would visit again!
Stayed 3 nights in Sep 2025

10/10 Excellent

Alesha

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish I would’ve stayed longer! I only wish my room pool was heated. It was really cold. Everything else was AMAZING!
Stayed 1 night in Aug 2025

10/10 Excellent

Mackenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEAUTIFUL!!
Stayed 3 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay ever
Stayed 3 nights in Aug 2025

10/10 Excellent

Maritza

Stayed 3 nights in Aug 2025

4/10 Poor

Vanessa

Stayed 3 nights in Aug 2025

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here as a group of 5 girls. We had so much fun. Will definitely be back and highly recommend!
Stayed 3 nights in Aug 2025

10/10 Excellent

Marquita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is hotel is beautiful and healing at the same time. The food was amazing, the drinks were on point, and the staff were GREAT! There’s only a few things I’ll like them to consider adjusting. The pool inside of the room should be heated, and the outdoors shower door should be concealed a lot better to prevent outside bugs from coming in. Outside of that, everything else is on point.
Stayed 5 nights in Aug 2025

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is magnificent. So clean and well maintained. The room was extraordinary. Never experienced a hotel room with a pool in it. The bar tender Thomas has experience with making good drinks. The restaurant Samsara was great. The food options were excellent and the service was very good. Their coffee every morning was amazing. I love the long pool that stretches from the front to the back of the hotel. Pool guy maintained the pool clean from leaves and bugs. They all have a spa, yoga, ice bath, and sound healing on site.
Pool Room
Hotel Pool
Picanhi for dinner
Latte and cappuccino are great options
Stayed 2 nights in Aug 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Cassey

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel aesthetic definitely exceeded my expectations , hotel Milam is beautiful however the food at the restaurant was not tasty and also i recommend using transportation from the airport rather the hotel because to go there it was $45… when we asking for airport drop off when our stay was over the driver tried to charge us $190 . So be very mindful of transportation from them
Stayed 3 nights in Jul 2025

10/10 Excellent

Susan

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
One of the best hotels I’ve stayed in Tulum. Very clean and spacious. Staff is incredible and super accommodating. I will recommend place to friends and family
Stayed 1 night in Jul 2025

10/10 Excellent

King

Liked: Cleanliness, staff & service, property conditions & facilities
Great scenery
Stayed 4 nights in Jul 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great luxury vibes
Stayed 2 nights in Jul 2025

10/10 Excellent

Lorenis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent luxury experience. We loved to soend our honeymoon at Milam. We would definitely come back in the future
Stayed 4 nights in Jul 2025