Private host
Naay Zama
4.0 star property
VIP Access
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Photo gallery for Naay Zama
Reviews
9.69.6 out of 10
Exceptional
Popular amenities
- Pool
- Pet-friendly
- Room service
- Spa
- Breakfast available
- Housekeeping
Explore the area
Parque Dos Ojos, Tulum, QROO, 77774
- Xcacel Beach3 min walk
- Xel-Há Park20 min walk
- Dos Ojos Cenote11 min drive
- Tulum Intl. Airport (TQO)58 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
- Expect exceptional service
- Extra savings and perks for BONUS+ members
Room options
View all photos for Elite Room, Garden View
Elite Room, Garden View
- Sleeps 4
- 1 Double Bed and 1 King Bed
View all photos for Deluxe Room, Hot Tub, Garden View
Deluxe Room, Hot Tub, Garden View
- Sleeps 2
- 1 Queen Bed
View all photos for Grand Room, Kitchen, Garden View
Grand Room, Kitchen, Garden View
- Sleeps 6
- 1 King Bed and 2 Double Beds
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About this property
Naay Zama
Hotel with free parking, near Xel-Há Park
This hotel features an outdoor pool, a restaurant, and spa services. Free WiFi in public areas and free self parking are also provided. Additionally, free use of bicycles, concierge services, and laundry facilities are onsite.
Naay Zama offers 6 air-conditioned accommodations with safes and ceiling fans. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. This Tulum hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.
During your stay at Naay Zama, you're just a quick walk from Xcacel Beach. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool. This property offers pet-friendly amenities like food and water bowls.
- Free WiFi
- Free self parking
- Enjoy a bite to eat at the restaurant
- Cooked-to-order breakfast served daily for a fee
- Take a swim in the outdoor pool
- Services include a concierge and tour or ticket assistance
- Onsite recreation includes complimentary bicycles
- Just a 4-minute drive from Xel-Há Park and 14 minutes from Tulum Mayan Ruins
- Dogs welcome for a fee
- Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. Public spaces have free WiFi. Naay Zama offers its guests an outdoor pool and complimentary bicycles. Spa services, a terrace, and tour/ticket assistance are also featured at Naay Zama. Self parking is free.
Smoking is allowed in designated areas at this 4-star Tulum hotel.
For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 11:00 AM.
Naay Zama has a restaurant on site.
Room service (during limited hours) is available.
Languages
English, Spanish
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transport
- Free self parking on site
Food and drink
- Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 13 to 28 per person
- A restaurant
- Private picnics
Things to do
- Free bicycle rentals
- Outdoor pool
Conveniences
- Guidebooks
- Laundry facilities
- Limited-hour front desk
Guest services
- Concierge services
- Housekeeping (daily)
- Proposal/romance packages
- Tour and ticket assistance
Outdoors
- Beach towels
- Beach umbrellas
- Garden
- In a national park
- Outdoor furniture
- Terrace
Spa
- Body scrubs
- Deep-tissue massages
- Facials
- Hot stone massages
- Prenatal massages
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- No lift
- Smooth flooring in public areas
- Smooth flooring in room
- Well-lit path to entrance
Room amenities
Bedroom
- Down comforter
- Premium bedding
Bathroom
- Private bathroom
- Shampoo
- Soap
- Toilet paper
- Towels provided
Food and drink
- Champagne service
- Limited room service
More
- Air conditioning
- Ceiling fan
- Individual decor
- Individual furnishings
- Safe
- Window screens
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Access methods
Front desk (limited hours)
Pets
- Pets: USD 20 per pet (varies based on length of stay)
- Only dogs are allowed
- Food and water bowls are available
- Service animals are exempt from fees
Children and extra beds
- Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
- Rollaway/extra beds are not available.
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for cooked-to-order breakfast: approximately USD 13.00 to 28.00 per person
- Pet fee: USD 20 per pet (varies based on length of stay)
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
We should mention
- Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
- Children 18 years old and younger aren't allowed at this property.
Property is also known as
Naay Tulum
Naay Zama Hotel
Naay Zama Tulum
Naay Zama Hotel Tulum
Naay Zama Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 4 out of 5 reviews
10 - Excellent
4
Rating 8 - Good. 1 out of 5 reviews
8 - Good
1
Rating 6 - Okay. 0 out of 5 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 5 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 5 reviews
2 - Terrible
0
8.8/10
Cleanliness
9.6/10
Staff & service
8.8/10
Amenities
8.4/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
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