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Palms Tulum Luxury Hotel

2.5 star property

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Photo gallery for Palms Tulum Luxury Hotel

Lobby sitting area
Exterior
Lobby sitting area
Property entrance
Lobby lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • Kitchen

Explore the area

View in a map
Escorpion street and Andromeda street, Tulum, QROO, 77780
  • Place, Jaguar Park
    ‪16 min walk‬
  • Place, Hospital de Tulum
    ‪19 min walk‬
  • Place, Tulum National Park
    ‪6 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬

Room options

View all photos for Deluxe Apartment

1 bedroom, down duvets, in-room safe, individually decorated

Deluxe Apartment

  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

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The price is €96
includes taxes & fees
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About this property

Palms Tulum Luxury Hotel

Along with an outdoor pool, this smoke-free hotel has free use of bicycles and concierge services. Self parking is free. Other amenities include a garden and multilingual staff assistance.
Palms Tulum Luxury Hotel offers 9 air-conditioned accommodations with laptop-compatible safes and safes. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Beds feature down comforters. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and bidets.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LED televisions come with digital channels. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Palms Tulum Luxury Hotel, you'll be within walking distance of Dos Aguas Park. Enjoy features like free self parking, plus an outdoor pool and a roundtrip airport shuttle (surcharge).
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include a concierge
  • Onsite recreation includes complimentary bicycles
  • Just a 4-minute drive from Tulum Mayan Ruins and a few minutes from Tulum National Park
  • Airport and beach shuttle service available for a fee
Palms Tulum Luxury Hotel offers its guests an outdoor pool and complimentary bicycles. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. The boutique Palms Tulum Luxury Hotel also features multilingual staff, a garden, and concierge services. Self parking is free.

This Tulum hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Beach towels
  • Garden
  • Pool loungers

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Built in 2013
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Separate dining area

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The property charges 4 percent for credit card payments
Guests must contact the property in advance for check-in instructions and smart lock details; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance, smart lock

Pets

  • Pets and service animals are not allowed at Palms Tulum Luxury Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 8 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 500 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: MXN 700 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2520 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MXN 500 per night
  • Credit card charges are subject to a surcharge of 4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Palms Tulum Luxury Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and smart lock details. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Palms Hotel Tulum
Palms Luxury
Palms Luxury Hotel
Palms Luxury Hotel Tulum
Palms Tulum
Palms Tulum Hotel
Palms Tulum Luxury
Palms Tulum Luxury Hotel
Tulum Luxury
Tulum Luxury Hotel
Palms Luxury Condo Hotel
Palms Tulum Condo
Palms Tulum Luxury Hotel Hotel
Palms Tulum Luxury Hotel Tulum
Palms Tulum Luxury Hotel Hotel Tulum

Palms Tulum Luxury Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 215 out of 293 reviews
Rating 8 - Good. 68 out of 293 reviews
Rating 6 - Okay. 6 out of 293 reviews
Rating 4 - Poor. 3 out of 293 reviews
Rating 2 - Terrible. 1 out of 293 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena experiencia
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Sandrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El departamento esta cómodo y agradable. Estuvimos ahí 4 noches mi hija y yo y la pasamos muy bien. Javier estuvo siempre disponible y atento con nosotras. Es realmente una persona muy dedicada a su trabajo y le agradecemos mucho toda su ayuda sin embargo cuando nosotras llegamos el domingo 16 de febrero, llegamos ya tarde y el nos estaba esperando pero después se tuvo que ir para descansar y sugiero que pongan alguien en recepción en la noche también porque iba ser complicado si llegábamos mas tarde y no hubiera nadie...
Stayed 4 nights in Feb 2020
Verified

10/10 Excellent

JonathanRaya

Liked: Staff & service, amenities, property conditions & facilities
Es un excelente lugar para hospedarse. Super recomendable. A un precio justo.
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was great in getting me settled in an providing instruction an directions on where I wanted to go. The hotel was clean an spacious. Only bad the internet an tv was down my last day there.
Stayed 4 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what amazing staff, also spoke great English. We felt like we kind of had the best of two hotels with this because of the quick walk to the breakfast at another location. Also when our pool was being cleaned they would send us to the other hotel so we never had to wait. Huge room and very clean! Everyday!
Stayed 3 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the Front Desk Clerks were all very knowledgeable and super helpful with anything that we needed, from advice on cool things to do, tips on what types of transportation to use, and recommendations on good places to eat around town.
Stayed 4 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was lovely and cool before turning the air conditioning on. They had bikes we could use. Laundry place just around the corner. Beach a few kms away. Only downside was the shower didn’t have a curtain of any sort so the water went everywhere
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place for stay in Tulum, clean, everything was in good conditions. I recommend so much.
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Personal muy amable y todo muy limpio. Tienen guardia de seguridad toda la noche
Stayed 6 nights in Jul 2019
Verified

10/10 Excellent

pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELENTE UBICACION Y AMPLISIMAS HABITACIONES

Ubicacion perfecta, a una cuadra de la carretera 307 que va o viene de Cancun y el Boulevard Coba que te deja en 5 minutos en la zona de playa de Tulum. Enfrente una farmacia completa y una oficina para cambiar divisas, mucha seguridad tanto en el hotel como en la zona de Parking. Bicicletas de cortesia para moverte por el centro de Tulum Sin lugar a dudas el mejor Hotel de la zona centrica de Tulum
Stayed 4 nights in May 2019
Verified

10/10 Excellent

Marija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palms is the best

Fantastic experience with Palms. Grate stuff, everyone’s did a grate job! Thank you guys
Stayed 12 nights in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
No WiFi in room. Only in lobby which was very humid and very hot. Had to walk to another hotel for included breakfast.
Stayed 8 nights in May 2019
Verified

10/10 Excellent

pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente opción en Tulum

Llegue a la medianoche y la gente de seguridad me recibio y me ayudo con las maletas. Tiene una excelente ubicacion geografica el hotel Las habitaciones perfectas camas grandes y colchon en excelente estado. cuenta con todos los servicios para hacerte un rico desayuno, almuerzo y cena Cocina a gas, tostadora, heladera gigante y de ultima tecnologia, todo tipo de utensillos de cocina. Chapeau Palms Tulum.
Stayed 2 nights in May 2019
Verified

10/10 Excellent

Albina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tulum

Best hotel in Tulum, Big spacious apartments, awesome poolarea, free bikes and Nice Staff 😍
Stayed 6 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and helpful, accommodating staff; wonderful place, extremely spacious and comfortable, clean, with all desirable amenities, perfect location. Highly recommendable.
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto confortável, funcionários simpáticos e prestativos, estacionamento aberto porém seguro. Tem câmbio e mercado grande bem próximos ao hotel. O café da manhã é servido em outro hotel que fica a duas quadras aproximadamente. Quarto silencioso. Único defeito que encontrei é que após um tempo a água do chuveiro esfria. Se você tomar banho rápido não terá problemas. Ótimo custo beneficio.
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect little oasis in town. Super warm and welcoming staff - thank you! Within biking distance of the Tulum Ruins, the beach and the Gran Cenote.
Stayed 5 nights in Mar 2019
Verified

8/10 Good

Tee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and the place was clean. Would go back!
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Yosuke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean Condo Hotel in Tulum

Very nice Condo Hotel, the room is clean, the staff is nice and very helpful. They rent you a bicycle without a cost and you can go to the beach, Mayan ruin etc in it. A++++!
Stayed 1 night in Mar 2019
Verified

8/10 Good

Grecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the main avenue in the city center and very close to the bike routes that lead to the beach and the ruins. Free use of beach towels and bikes are also a great plus! Staff has excellent recommendations for restaurants and beach clubs to suit your preferences. Staff was welcoming and extremely friendly and helpful! I would definitely recommend a stay here.
Stayed 5 nights in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved this place!!very friendly and welvoming staff who are all happy and want to help in every way possible...very large room..more like a condo where yu can cook.separte bedroom....very nice...loved the location, ..enjoyed the breakfast and the bikes that came with it..would definitely stay again
Stayed 5 nights in Feb 2019
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful and clean

Had a great stay at Palms Tulum, condo was extremely clean, staff was friendly and helpful, security was provided at night and bicycles available for use (free). Condo is centerally locates in town and about 2 miles (20 min bike ride) to beaches and Grand Cenote. Would recommend Palms Tulum, only con was WiFi was intermittent on the 3rd floor condo, but worked great poolside.
Stayed 4 nights in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and beautiful. Service was spectacular. Only thing is the internet signal is very weak, and the pool is really small.
Stayed 4 nights in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super helpful. Location is convenient, our room was just as pictured (maybe even nicer!) and free bikes were a good perk!
Stayed 4 nights in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very courteous and helpful at all times. The room was immaculate and quite spacious. The location is perfect for walks downtown, taking a rental car to the beach, or traveling to Mayan ruins, or swimming in a cenote. Or, if you prefer, the hotel has bicycles for your personal use for an easy ride to the beautiful white sandy public beaches. Would recommend this hotel and would stay there again.
Stayed 5 nights in Jan 2019