8/10 Good
Mary C
23 Apr 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Omg the STAFF!! I mean just NICE GOOD humans. It was so pleasant being there I almost forgot real life stuff. Here are my mistakes and how the hotel went out of their way to help me:
My flight was rerouted, so in WhatsApp, Raquel immediately took the initiative to change transportation FOR ME. Saved me so much stress and money because I was in the air to a different airport. I needed medical attention and immediately, Satu and Raquel got a Doctor to the property fast. (PS if you have to do this, plan to pay at least US$500).
Everyone felt safe and comfortable. Ivan called me by name. Friendly. Kind. Down-to-earth. My kind of place.
Things that are NOT the hotel’s fault if you can’t read. But we don’t know what we don’t know.
The place is rustic AF. AMAZING but rustic.
If it bothers you, if an ant crawls over your toe while you’re taking a poop or a chameleon maybe runs through your cabin, this is not the place for you.
Get cash and some food BEFORE going through the national protected entryway.
No ATM & Esperanza’s kitchen is closed by 5:30. Bring a good water bottle cause you’re pumping your own here. And you won’t know until you go through the national forest entryway the first time...they take all plastic (water too). You’ll be charged $40 to get in and out ONCE a day. Wear the brown bracelet!!
I brought a USB cable for my phone, but not a brick. The electricity in the cabins is very Slight so prepare at home.
Mary C
Stayed 4 nights in Apr 2025