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Tulum Cacao paradise

3.0 star property

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Photo gallery for Tulum Cacao paradise

Front of property
Junior Studio Suite
Interior
Junior Studio Suite | Terrace/patio
Standard Room, 1 King Bed, Ensuite | Private kitchen

Reviews

2.0 out of 10

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
12 1 Pte La Veleta, Tulum, QROO, 77760
  • Place, Holistika Art Walk
    ‪17 min walk‬
  • Place, Dos Aguas Park
    ‪19 min walk‬
  • Place, Jaguar Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪44 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Ensuite

Standard Room, 1 King Bed, Ensuite

Standard Room, 1 King Bed, Ensuite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

  • Garden view
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Apartment

Comfort Apartment

Comfort Apartment

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

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Exterior
Naala Tulum
  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 673 reviews
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About this property

Tulum Cacao paradise

Along with an outdoor pool, this hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace, and a coffee shop/cafe are onsite.
Tulum Cacao paradise offers 4 air-conditioned accommodations with private plunge pools and safes. Guests can surf the web using the complimentary wireless Internet access. Full-sized refrigerators/freezers and microwaves are provided.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages.
During your stay at Tulum Cacao paradise , you'll be within walking distance of Holistika Art Walk. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and a virtual front desk
  • Onsite recreation includes a gym and bike rentals
  • 8 minutes by car from Tulum Mayan Ruins and 11 minutes from Tulum Beach
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for free
Tulum Cacao paradise offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A rooftop terrace, spa services, and tour/ticket assistance are also featured at Tulum Cacao paradise . An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 3-star Tulum hotel.

Tulum Cacao paradise has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Private plunge pool

Conveniences

  • Laundry facilities
  • Virtual front desk

Guest services

  • Concierge services
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • 3 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • 2 private bathrooms
  • Towels provided

Entertainment

  • Private plunge pool

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Griddle
  • Meal delivery service
  • Microwave
  • Oven

More

  • Air conditioning
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Reusable coffee/tea filters
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 6 percent for credit card payments
There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; your host will greet you
Prior to arrival, you must complete online registration via a secure link
A virtual front desk provides assistance to guests
Guests are recommended to download the property's WhatsApp mobile app before check-in
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of MXN 350 at check-out
Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 1000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2850 per vehicle (one-way, maximum occupancy 8)
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees
  • Credit card charges are subject to a surcharge of 6 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Tulum Cacao paradise offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property does not have a front desk. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in information and an access code. The host will greet guests on arrival. A virtual front desk provides assistance to guests. Guests are recommended to download the property's WhatsApp mobile app before check-in. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of MXN 350 at check-out.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Tulum Cacao paradise Hotel
Tulum Cacao paradise Tulum
Tulum Cacao paradise Hotel Tulum

Tulum Cacao paradise Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 2 reviews
Rating 8 - Good. 0 out of 2 reviews
Rating 6 - Okay. 0 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 2 out of 2 reviews

4.0/10

Cleanliness

4.0/10

Staff & service

2.0/10

Amenities

4.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Melanie

Stayed 4 nights in Jan 2024

2/10 Terrible

Patricia

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023