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UMi Tulum

4.5 star property

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Photo gallery for UMi Tulum

Restaurant
Master Suite Rooftop Pool | Terrace/patio
Master Suite Rooftop Pool
Private Garden Suite | Bathroom
Master Suite Rooftop Pool | Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Bar
  • Room service

Explore the area

View in a map
Carretera Tulum-Boca Paila KM 8.5, Zona Totelera Tulum, Tulum, QROO, 77780
  • Place, Tulum Beach
    ‪2 min walk‬
  • Place, Ven a la Luz Sculpture
    ‪19 min walk‬
  • Place, Playa Paraiso
    ‪11 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪67 min drive‬

Room options

View all photos for Garden View Suite

Garden View Suite

Garden View Suite

10.0 out of 10
Exceptional
(1 review)
  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Private Garden Suite

Private Garden Suite

Private Garden Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Master Suite Rooftop Pool

Oceanfront Master Suite Rooftop Pool

Oceanfront Master Suite Rooftop Pool

8.0 out of 10
Very good
(2 reviews)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Rooftop Pool

Master Suite Rooftop Pool

Master Suite Rooftop Pool

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Master Suite Ground Pool

Oceanfront Master Suite Ground Pool

Oceanfront Master Suite Ground Pool

  • Sea view
  • Sleeps 2
  • 1 King Bed

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About this property

UMi Tulum

Luxury hotel on the beach, with outdoor pool
At UMi Tulum , relax by an outdoor pool or hit the private white sand beach where you can enjoy yoga. Change of towels is available on request.
UMi Tulum offers 14 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Guests can make use of the in-room espresso makers and minibars. Bathrooms include bathrobes, designer toiletries, and hair dryers. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Recreational amenities at the hotel include a private beach and an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
During your stay at UMi Tulum , you're just a quick walk from Tulum Beach. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes a private beach
  • Steps from Tulum Beach and a 2-minute drive from Sian Ka'an Biosphere Reserve
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas.

Free breakfast is available daily. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This luxury hotel also offers an outdoor pool, a garden, and a terrace. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

Guests are served free continental breakfast daily from 8:00 AM to noon.
UMi Tulum has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • Beach yoga
  • Free beach club
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a nature reserve
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways (99 centimetre high)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from December 14 2025 to December 18 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 180 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: USD 50 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

UMI Tulum Hotel
UMI Tulum Tulum
UMI Tulum Hotel Tulum

Reviews

UMi Tulum Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 53 out of 71 reviews
Rating 8 - Good. 5 out of 71 reviews
Rating 6 - Okay. 6 out of 71 reviews
Rating 4 - Poor. 4 out of 71 reviews
Rating 2 - Terrible. 3 out of 71 reviews

Reviews

10/10 Excellent

Olivia, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

brandi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I cannot say enough good things about this boutique hotel – it completely exceeded my expectations and made my trip to Tulum unforgettable. From the moment I arrived, I was greeted with warmth and genuine hospitality. The staff made me feel more like a welcomed guest in their home than just a visitor. Every detail, from the fresh-squeezed juice at breakfast to the turn-down service with local touches, was thoughtful and intentional. The property itself is stunning – a perfect blend of natural jungle vibes and curated luxury. My room was beautifully designed. It was peaceful, quiet, and incredibly clean. The pool area is a dream: tranquil, well-kept, and surrounded by lush greenery. I spent hours lounging with a cocktail in hand, soaking in the calm energy. Breakfast was made to order every morning and featured fresh, local ingredients – don’t miss the chilaquiles! If you’re looking for a place with soul, style, and standout service, this is it. I’ve traveled a lot, and this place ranks among my top stays ever. Already dreaming about my return trip!
Stayed 5 nights in Jul 2025

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tulum

Lovely hotel and restaurant
Stayed 2 nights in Jul 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about my stay! Every was very sweet and kind! Very helpful staff! They made my stay very special. I will def be coming back!
Stayed 4 nights in Jun 2025

10/10 Excellent

Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a small boutique hotel, people are really friendly, great location
Stayed 2 nights in Jun 2025

10/10 Excellent

Noemi

Liked: Cleanliness
Not only is the property breath taking… but what really made my experience was the staff. The loveliest, kindest, most humble humans I’ve met in all my travels. I will be back to Umi. Thank you Umi!!
Stayed 4 nights in Jun 2025

10/10 Excellent

Jupin

Liked: Cleanliness, amenities, property conditions & facilities
Our stay at this boutique hotel in Tulum was truly exceptional. The service, accommodations, and overall atmosphere far exceeded our expectations. Everything was immaculately clean — we even noticed staff scrubbing outdoor pillowcases, which speaks volumes about their dedication to hygiene. Housekeeping was consistently outstanding. The room was stylish, comfortable, and thoughtfully designed. Breakfast each morning was phenomenal — some of the best food we had during our entire trip. The staff made all the difference. Carlos was incredibly helpful, kind, and attentive — he went above and beyond in every interaction. Eliso was also wonderful — professional, welcoming, and clearly committed to ensuring guests have a great experience. We couldn’t have asked for a better place to stay. Highly recommend for anyone visiting Tulum.
Stayed 5 nights in Jun 2025

10/10 Excellent

Donnisha

Liked: Cleanliness, amenities, property conditions & facilities
I LOVED the property and the room. Perfect for solo travelers (like myself) and romantic getaways. The location was in the middle of what I like to call Hotel Row. It is like the Vegas strip but between the ocean and jungle. It is walking distance to restaurants and shops. The staff (Arantxa, Diego, Carlos, Ricardo, and Eliseo) were well organized and prepared. They provided menus ahead of my arrival. Breakfast was delicious and the food is good. The staff assisted in arranging my transportation to and from the hotel as well as my excursions: 1) Tulum Mayans and 2) Cenotes, which was the highlight of my trip. During my stay the hotel hosted a party featuring a Tulum favorite DJ and the last night of my stay they hosted a movie night (The Pursuit of Happyness). I will definitely return again whether alone, with a bae, or with family/friends.
Stayed 5 nights in Apr 2025

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service and lovely hotel. Everything is very clean and new. The breakfast and drinks were especially delicious. Would come back any day!
Stayed 4 nights in May 2025

10/10 Excellent

Aneil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great views , rooms are spacious and clean. All the staff are amazing with great food.
Stayed 1 night in May 2025

6/10 Okay

Loretta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So all in all the place was nice and in a prime location. At checkout they charged me a $10 fee because there was 2 make up stains on the sheets . It’s only $10. But I knew it couldn’t have been make up because I wasn’t wearing any. I did have beer with Clamato and maybe a few drops spilled. But that’s something that comes out with a normal wash. So I’m wondering if they don’t wash sheets in between guests and had to charge me for washing them because extra stain remover was definitely not needed . There was nothing we did that would have warranted a $10 extra fee.
Stayed 1 night in May 2025

10/10 Excellent

Siham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel if you are looking for romantic get away
Stayed 1 night in May 2025

10/10 Excellent

tomasz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. Would definitely book again
Stayed 2 nights in Apr 2025

10/10 Excellent

Itschak

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything service…..
Stayed 3 nights in May 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

10/10 Excellent

Carmel, Elwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, extremely friendly & helpful. We would recommend this great hotel/resort.
Stayed 6 nights in Apr 2025

8/10 Good

Anamika

Stayed 3 nights in Apr 2025

10/10 Excellent

Odeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By
Stayed 1 night in Apr 2025

10/10 Excellent

Angel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vibe
Stayed 3 nights in Apr 2025

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay at UMI. The hotel is well located and close to some of the best restaurants in the zona hotelera so you don’t need a car/taxi. Overall the hotel looks amazing and it’s just jungle around you. The room is very well kept with modern minimalist furniture and open floor plan. The restaurant offer slightly pricy but great food with a mix of international dishes with a few Mexican gems. The staff is very welcoming and available. Sometimes it’s hard to get them if you’re staying at the beach club beach club as they don’t walk often around there. Considering the hotel has been open only for c 1 year, there are a few things to improve: 1) hairdryer (there are not as many as the rooms so one night we had to wait for someone else to finish using it which for the price we are paying for the room is not acceptable); 2) we often had to ask for a refill of the shampoo and shower gel as they are little and don’t allow more than 3 showers per day. The staff was very fast to take the additional ones to us though. 3) there are very few shady spots at the beach cloud which is not entirely convenient considering how strong the sun can be. 4) the prices of extra services (eg tours, massages, taxis) book via the hotel are extortionate and circa double what you can easily find outside.
Stayed 5 nights in Apr 2025

10/10 Excellent

Joud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually only book places with a 9 rating, so I got lucky this time when my filter wasn’t even on. The hotel looked amazing, and when I read the reviews, I saw some people oddly complaining that kids weren’t allowed—even though it’s clearly an adults-only hotel. Others mentioned the music on weekends from the beach club—but honestly, that’s exactly what made it perfect for us. During the weekdays, it was quiet and felt super luxurious with no music, just peaceful vibes. We had a beachfront room with a private pool, free parking, and breakfast included—it almost felt too good to be true, but it wasn’t. The beach club right at the edge of our pool felt like real luxury, and while it might not be for everyone, it was definitely our kind of vibe. The whole operation runs smoothly, the upkeep is excellent—they even clean and rearrange the beach furniture daily. Breakfast had both hearty and light options, with fresh juices and a great coffee selection. The staff was super friendly, multilingual, and easy to reach, which made us feel really welcome and safe. They host daily events like Pilates and volleyball, and the Sunday beach club was lively and fun. Between the convenience, comfort, and direct beach access, it was just an all-around amazing experience.
Stayed 4 nights in Apr 2025

10/10 Excellent

Rashad

Stayed 3 nights in Apr 2025

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right in the heart of Tulum. You can walk to all the hotspots in South Tulum. The room was stunning, and the staff was attentive and friendly communicated via WhatsApp for all our needs during our stay, including setting up transportation to and from the airport can’t wait to be back!
Stayed 5 nights in Mar 2025

2/10 Terrible

Hannah

When I arrived, I was told my room wasn’t ready and was instructed to leave my bags at the front desk. Within 15 minutes, my friend’s passport and $420 in cash were stolen from her bag. The front desk was completely unattended at the time, and the hotel’s CCTV system was not recording. The hotel staff refused to take responsibility or help me file a report—I had to go to the police on my own. I’ve attached the police report for your reference. I booked this stay expecting a basic level of safety and service. Unfortunately, due to negligence on the hotel’s part, we experienced a serious loss, and it deeply impacted our trip.
Stayed 3 nights in Apr 2025