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Watal Tulum Hotel

4.0 star property

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Photo gallery for Watal Tulum Hotel

Property grounds
In-room safe, blackout curtains, free WiFi, bed sheets
Private pool
In-room safe, blackout curtains, free WiFi, bed sheets
Private pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar

Explore the area

View in a map
Calle Ixchel, Zama, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪10 min walk‬
  • Place, Jaguar Park
    ‪14 min walk‬
  • Place, Hunab Lifestyle Center
    ‪14 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪46 min drive‬

Room options

View all photos for Basic Double or Twin Room, 2 Single Beds

In-room safe, blackout curtains, free WiFi, bed sheets

Basic Double or Twin Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Single Beds

View all photos for Exclusive Apartment, 1 Bedroom

Exclusive Apartment, 1 Bedroom

Exclusive Apartment, 1 Bedroom

  • 67 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Apartment, 1 Bedroom

In-room safe, blackout curtains, free WiFi, bed sheets

Deluxe Apartment, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 73 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Exclusive Apartment, 2 Bedrooms

In-room safe, blackout curtains, free WiFi, bed sheets

Exclusive Apartment, 2 Bedrooms

  • 111 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Premium Apartment, 1 Bedroom

Premium Apartment, 1 Bedroom

Premium Apartment, 1 Bedroom

  • 116 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms

Deluxe Apartment, 2 Bedrooms

Deluxe Apartment, 2 Bedrooms

8.0 out of 10
Very good
(1 review)
  • 74 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Premium Apartment, 1 King Bed with Sofa bed

Premium Apartment, 1 King Bed with Sofa bed

Premium Apartment, 1 King Bed with Sofa bed

  • 194 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Premium Apartment, 2 Bedrooms

In-room safe, blackout curtains, free WiFi, bed sheets

Premium Apartment, 2 Bedrooms

  • 220 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Single Beds and 1 Single Sofa Bed

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Exterior
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  • Parking included
  • Free Wi-Fi
4.3 out of 5, Excellent, 90 reviews
The price is €63
includes taxes & fees
3 Apr - 4 Apr
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About this property

Watal Tulum Hotel

This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free WiFi in public areas and free valet parking are also provided. Other amenities include a coffee shop/cafe, concierge services, and a 24-hour front desk. Change of towels is available on request.
Watal Tulum Hotel offers 45 air-conditioned accommodations with safes and complimentary newspapers. Smart televisions are featured in guestrooms.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Watal Tulum Hotel, you'll be within walking distance of Dos Aguas Park. Free WiFi in public areas, free valet parking, and an outdoor pool are available.
  • Free WiFi
  • Free valet parking and self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe and a terrace
  • Just a 5-minute drive from Tulum National Park and 7 minutes from Tulum Mayan Ruins
  • Airport shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, a terrace, and a garden are also featured at Watal Tulum Hotel. Free self parking and valet parking are available.

This 4-star Tulum hotel is smoke free.

Watal Tulum Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Free daily newspapers
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.

Property is also known as

Watal Tulum Hotel Hotel
Watal Tulum Hotel Tulum
Watal Tulum Hotel Hotel Tulum

Watal Tulum Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 27 out of 50 reviews
Rating 8 - Good. 13 out of 50 reviews
Rating 6 - Okay. 4 out of 50 reviews
Rating 4 - Poor. 1 out of 50 reviews
Rating 2 - Terrible. 5 out of 50 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Waqar

Travelled with family
Disliked: Cleanliness, staff & service, amenities
There is no fresh water at this hotel, all the water coming out of the taps, sink, and shower is salt water which destroys your skin This hotel did not have complimentary water and charged 150 pesos per 500ML bottle. Absolutely terrible considering there is no fresh water coming out of any of the taps. There were also an insane amount of mosquitos and other bugs inside the unit. On a positive note, the furniture and aesthetic of the room were very nice.
Stayed 5 nights in Aug 2022

10/10 Excellent

Tammy Lee Carroll

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful. The staff was professional and friendly. I’d highly recommend staying there.
Stayed 5 nights in Aug 2022

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An amazing stay

The stay was amazing top to bottom. From the clean spacious room to the view over looking the pool. There’s a cleaning lady that comes in every morning to keep everything clean. The receptionist was super nice and called a cab for us everytime we went out. Would highly recommend this place as it’s in the perfect area if you want to travel to the beach or go to the city
Stayed 5 nights in Aug 2022

8/10 Good

Aye Lwin

Stayed 1 night in Aug 2022

10/10 Excellent

Hitiata

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Our room was 303(-A). We had our own swimming pool at the top, the place is clean and large. To us, the location was fine, our tours picked us right at the hotel_when it was “Mexico Kan Tours” or at a supermarket called “Super Aki”, when “Sat Mexico tours” took care of it. It’s only 10min away from Watal, by car (200 pesos with a taxi). Watal is connected to another hotel, “Copal Tulum”, they face each other. This is where the two main restaurants are. Japanese at the top or European/ Mexican in the bottom. The food is really delicious.
Stayed 3 nights in Jul 2022

2/10 Terrible

Gloria

Stayed 3 nights in Jul 2022

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service
Our stay was good we stayed for 3 nights. We found it odd that the toilet would not flush at times and then randomly would start working but we stayed in an apartment and it was great. The apartment was very spacious and provided mostly everything.
Stayed 3 nights in Jun 2022

10/10 Excellent

Leiy’a

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this property definitely staying here again for my next stay in Tulum.
Stayed 4 nights in May 2022

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Watal Hotel Tulum

I stayed at the Watal hotel for 3 days on a solo trip. I had an apartment room with kitchen and dining area on the first floor with a patio that includes a private pool and full access to the main pool. All rooms are very spacious & they have security at the front of the hotel mostly 24/7 that has a key code to enter. I loved my apartment room & having full access to the sister hotel Copal amenities. I loved the layout of the whole apartment especially the bedroom. Front desk is mainly there and you can access them by going there or through WhatsApp. I had a few issues such as … since it’s in the jungle it gets very hot & humid if you don’t have the fan and/or ac on at all times. The shower pressure for hot is very weak but it’s get hot. The bathroom didn’t have a bright light on top of the mirror so it’s hard to take pictures in there. There was also a raw sewage smell coming from the toilet on my last two days that was very strong. The shower floor didn’t look that clean/new to me so, I wore flip flops when showering. The private pool only has one temperature which is cold and the patio chairs were dirty. The Wi-Fi is very slow on iPhones but good for the most part when using tv to watch Netflix, YouTube etc. It was hard sometimes to ask questions/information due to majority of the hotel speaks only Spanish & the one person that does speak English he would mostly redirect me to the sister company Copal hotel for further assistance. My stay was good for the most part.
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort

Amazing hotel, excellent friendly staff

I stayed here for 3 nights and from start to finish had a lovely stay. The staff were very friendly and helpful, (especially Ismael and Andres). The room was clean, there was an issue with the toilet but they fixed it immediately. We also got use of the hotel opposite (Copal) which had a lovely pool area and excellent restaurant which served a great breakfast, lunch and dinner. The location is in a good spot in the town, having a rental car is useful in Tulum in general. Overall I can’t fault anything about this hotel and would love to return. Massive thank you to the staff for making our stay so amazing
Stayed 5 nights in Mar 2022

2/10 Terrible

ROSE

Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT GO TO THIS HOTEL This was the absolute worst hotel I have ever stayed at!! I travel lots. The room I had was an adjoining and the door was paper thin. I asked hospitality TWICE to mention it to their guests AFTER I banged in the door because of their excess noise. Once at 2am. Woke me up!! My room wasn’t cleaned for a few days. I asked hospitality about this and again nothing. Four times I reached out and each time I got an automated msg telling me their operating hours. Never once did they address any of the issues. Then I went to the front desk. They had me leave my keys so the room could be cleaned. I went out. Came back. Again no cleaning. I had no clean towels left and no toilet paper. Terrible. They didn’t even offer a cup of coffee. I know it was a boutique hotel but come on!!! I was totally ignored. Then went to Expedia with it and they were also ignored. DO NOT EVER BOOK A HOTEL THAT SAYS NON REFUNDABLE!!! How can you give poor service AND not refund honest ppl?? I left three days early and never got a red cent. I’m out $330!! Expedia gave me a $100 coupon (with lots of restrictions) This my friends is greed in the best form. Shame on Expedia for dealing with such a poor hotel. PLEASE BE WARE!!!!
Stayed 6 nights in Feb 2022

10/10 Excellent

Cathryn

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Had an amazing stay at Watal. Wasn’t sure what to expect at first, but we ended up loving it.
Stayed 6 nights in Feb 2022

2/10 Terrible

Hakan

Stayed 9 nights in Feb 2022

10/10 Excellent

Mallory

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Nathanael

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2022

6/10 Okay

Stephanie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property is close to an unsafe area. This should be mentioned online that a taxi is recommended from the bus terminal. Check in was late. The bikes provided for an overpriced cost were death traps- my brakes didn’t work. I asked for refund, which they couldn’t help with. Construction noise until midnight
Stayed 2 nights in Feb 2022

10/10 Excellent

celia

Travelled with group
Liked: Cleanliness, room comfort
Magali and her team super nice Awsome service
Stayed 2 nights in Jan 2022

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Buena ubicación, apartamento muy cómodo y lindo con lo necesario.
Stayed 1 night in Jan 2022

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, room comfort

Loved it! Home for a week!

Great place…. The property is beautiful it was quiet, and our room felt like home for a week. Full kitchen except coffee filters and hand towels we had what we needed for meals in room. Good location out of town but not far. We rented bikes and locked, them up our front… riding to town or the beach every day.
Stayed 4 nights in Jan 2022

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, room comfort

Nice !

Great Hotel, great location. The property near plenty of restaurants and very close to the beach. I’ll recommend this hotel
Stayed 2 nights in Jan 2022

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Amazing property and excellent service
Stayed 1 night in Jan 2022

8/10 Good

Nima

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2021

8/10 Good

Luis

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The building is new and has very nice architecture. The rooms are so pretty and well equipped. I reserved the room with the terrace & private pool and it was so relaxing. The check-in was a bit slow but other than that everything was great.
Stayed 1 night in Dec 2021

10/10 Excellent

Jurgis

Liked: Cleanliness, room comfort

Great value for the price

Great hotel, especially for it’s value. Nice and tidy rooms. It has a small gym and pool and we were allowed to use facilities of it’s sister hotel. The area around the hotel is still being developed, but with a rental car you can easily get around. All in all, a great choice for Tulum.
Stayed 1 night in Dec 2021

8/10 Good

Keith

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice for the price.
Stayed 1 night in Dec 2021