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Wyndham Residences Tulum

Property class: 2
VIP Access

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Photo gallery for Wyndham Residences Tulum

2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers
Property video
Down duvets, in-room safe, desk, blackout curtains
Down duvets, in-room safe, desk, blackout curtains
Beach nearby, white sand

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Air-conditioning
  • Bar
  • Housekeeping

Explore the area

View in a map
Region 011 Manzana 001, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪1 min walk‬
  • Place, Hunab Lifestyle Center
    ‪5 min walk‬
  • Place, Tulum National Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪66 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Club Suite, 2 Double Beds, Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Club Suite, 2 Double Beds, Non Smoking

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed with Sofa bed, Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Club Suite, 1 King Bed with Sofa bed, Non Smoking

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed, Non Smoking (Standard)

Garden view

Club Room, 1 King Bed, Non Smoking (Standard)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking (Standard)

Down duvets, in-room safe, desk, blackout curtains

Club Room, 2 Double Beds, Non Smoking (Standard)

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Penthouse, 1 King Bed, Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Standard Penthouse, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Penthouse, 2 Double Beds, Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Standard Penthouse, 2 Double Beds, Non Smoking

  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Non Smoking

  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Suite, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 27 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Pool View

Down duvets, in-room safe, desk, blackout curtains

Suite, 2 Bedrooms, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 75 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Honeymoon Suite, 1 King Bed with Sofa bed, Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Honeymoon Suite, 1 King Bed with Sofa bed, Non Smoking

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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View from property
KAHATSA' boutique hotel
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  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
4.5 out of 5, Wonderful, 85 reviews
The price is €57
includes taxes & fees
26 May - 27 May
KAHATSA' boutique hotel

About this property

Wyndham Residences Tulum

Along with 2 outdoor pools, this smoke-free hotel has a fitness center and a poolside bar. Self parking is free. Additionally, a children's pool, a 24-hour front desk, and a garden are onsite. Change of towels is available on request.
Wyndham Residences Tulum offers 287 accommodations with espresso makers and safes. Beds feature down comforters. 50-inch Smart televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Wyndham Residences Tulum, you're just a quick walk from Jaguar Park. Features include free self parking, plus 2 outdoor pools and a gym.
  • Free self parking
  • Places for an enjoyable drink include swim-up bar or poolside bar
  • Take a swim in the 2 outdoor pools
  • Services include a porter and luggage storage
  • Onsite recreation includes a gym
  • Steps from Jaguar Park and 5 minutes by car from Gran Cenote
As a guest of Wyndham Residences Tulum, you'll find 2 outdoor swimming pools, a fitness center, and a children's pool. You can enjoy a drink at the pool bar. Wyndham Residences Tulum also features multilingual staff, a garden, and a porter. Limited free parking is available on a first-come, first-served basis.

This Tulum hotel is smoke free.

Property amenities

Parking and transport

  • Height restrictions apply for on-site parking
  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A poolside bar
  • A swim-up bar

Things to do

  • 2 outdoor pools
  • Children's pool
  • Gym
  • Outdoor padel court

Family friendly

  • 2 outdoor pools
  • Children's pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Lever door handles
  • Lift (80 centimetre wide door)
  • Magnifying mirror
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 6 buildings
  • At least 80% lighting from LEDs
  • Built in 2024
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from March 24 2026 to December 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free, per registered adult, when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.40 per accommodation, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
Property Registration Number 0123009D8CF5E
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • One child 12 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Wyndham Tulum Hotel
Wyndham Tulum Tulum
Wyndham Tulum Hotel Tulum

Wyndham Residences Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 108 out of 179 reviews
Rating 8 - Good. 36 out of 179 reviews
Rating 6 - Okay. 19 out of 179 reviews
Rating 4 - Poor. 9 out of 179 reviews
Rating 2 - Terrible. 7 out of 179 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Ahmet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and great design. The hotel is super new which is an advantage but quite far from the main area and there is nothing much around. Staff was helpful
Stayed 3 nights in Jan 2026

2/10 Terrible

Paolo

Travelled with group
Disliked: Amenities
Got off to a terrible start. We arrived around 11:00am (with a 3:00pm check-in) and the front desk told us there were no rooms available / the hotel was booked. We were able to book a room on Expedia right then and there, with almost a dozen rooms showing as available. That alone felt dishonest and set the tone for the rest of the experience. While we waited, the front desk told us to go eat breakfast. After we ate, we were then told breakfast was not included—another bait-and-switch. To make the first impression even worse, there was a sewage leak @ the front entrance that went unaddressed for three days. The issues continued throughout the stay. The room was missing basic amenities like a mini fridge, and there was clear inconsistency between rooms—other rooms had patio furniture, but ours had none. The continental breakfast itself was very poor quality, so we offered a reasonable compromise: we suggested skipping breakfast the following day. Instead of handling this professionally, the restaurant manager and front desk reacted completely inappropriately, “guilt tripping” us and even suggesting they would make the staff pay. That was unprofessional, unnecessary, and unacceptable. Eventually the hotel manager stepped in and agreed to our suggestion, but it should never have escalated like that. Facilities were also disappointing: the gym was missing basic equipment and all of the treadmills were malfunctioning, and the “adult spa” pool was ice cold. HARD PASS
Stayed 2 nights in Jan 2026

10/10 Excellent

John

Stayed 3 nights in Dec 2025

8/10 Good

Jae G

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great time in Tulum Wyndham, overall experience could have been better if there were more options on dining at the resort but the outside dining options were great so we enjoyed time outside of the resort and in the city
Stayed 7 nights in Dec 2025

10/10 Excellent

Anirudh

good stay
Stayed 2 nights in Dec 2025

6/10 Okay

Tandeleya

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
When we did the check in none of the VIP services were given. We ask for the sparkling wine and the lady said she thought they did not have any, but did not even checked. We then asked for a late check out and she said they were unable to do that. In the morning we decided to see if we stayed longer and Hotels.com showed many available rooms. I believe the person at the reception did not want to be bother with getting the wine and giving us the late checkout. Once we saw they just did not honor the service we decided not to book there again.
Stayed 1 night in Jan 2026

2/10 Terrible

Tana

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time visiting Tulum, and aside from this hotel, our experience was wonderful. The people, service elsewhere, and overall destination were great. Unfortunately, this hotel significantly missed the mark. We arrived to a room with no hot water and were unable to reach the front desk. The food served at the on-site “restaurant” was inedible. Several amenities were misrepresented, including a spa, convenience store, and white sand beach. There is no beach on-site, and accessing one requires a costly taxi ride & beach club fees at another hotel. When we asked to check out early due to these issues, hotel staff were unhelpful and unwilling to accommodate us, despite multiple attempts and Expedia’s involvement. This property did not meet expectations and was not as advertised. We left days early and still have not been contacted by property about issues.
Stayed 6 nights in Dec 2025

6/10 Okay

Sara

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Food is bad, cheesecake was really hard. Food is expensive for the quality and price. Buffet is not very good either, better to eat out somewhere different. Rooms are clean and comfortable. The room with the pool, the water is cold, and turbins will work 7 pm only, then you have cold water, if you go in winter break don't take that room. Staff is kind and helpful
Stayed 2 nights in Dec 2025

6/10 Okay

Mark

Stayed 3 nights in Dec 2025

4/10 Poor

Ken

Disliked: Amenities, property conditions & facilities
Not the best property and not worth the money
Stayed 2 nights in Dec 2025

6/10 Okay

Tiago

Travelled with family
Liked: Cleanliness
Room isn’t sound proof, hotel amenities are very basic (like a motel)
Stayed 1 night in Dec 2025

6/10 Okay

Miss Anita

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
New but feels unfinished Clean, new hotel with decent, spacious rooms, but it felt empty, unfurnished, and not fully finished. Service: The security guard was by far the most helpful and always happy to answer questions. Rooms: Spacious but lacking basics like sufficient towels and a fridge. Two free bottles of water daily were appreciated. Location: Walkable to restaurants (10 mins to main road), but the beach is a long, hot walk. The road outside is poorly lit at night and unpleasant to cross due to sewage smells. Transport: No beach shuttle, bikes, or umbrellas like other hotels, but bikes available from the main road if needed. Taxis are very expensive, which makes getting around frustrating. Facilities: Large gym and padel courts, though the gym also feels unfinished. Overall: Fine for a short stay thanks to being clean and new, but missing basic amenities you’d expect from a Wyndham.
Stayed 3 nights in Dec 2025

2/10 Terrible

Barbara

Travelled with partner
Disliked: Amenities, property conditions & facilities
Do not stay at this Hotel, The Television doesn’t work, The Hot Tube doesn’t work, the elevator doesn’t work, Everything cost , it cost $4 just to get a glass of orange juice. And the breakfast that is included in the morning, is not even worth going to. Its flies all around it. It’s only bacon, no other options to choose from. And even when they bring the food out, it’s still cold. I wouldn’t recommend this hotel for anyone to go.
Stayed 5 nights in Dec 2025

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was absolutely gorgeous. Our rooms were incredible with Súper comfortable beds, spacious bathrooms and beautifully decorated. The pools were gorgeous and clean and the gym well equipped. The staff were all so lovely and helpful. Alvero in the bar/restaurant was especially wonderful and made our stay really special. It was my birthday and they presented us with wine, fruit and cake. Really kind.
View from our rooftop pool
Stayed 4 nights in Dec 2025

8/10 Good

Dilek

Stayed 6 nights in Dec 2025

8/10 Good

Aggie

Liked: Cleanliness, staff & service, amenities
Very aesthetically pleasing hotel, modern with multiple pools. We rented a car, which was a big reason we picked this hotel - otherwise you're walking 5-10 minutes to get even get to the first street in the heat, a covered parking lot kept us sheltered from the rain. A pipe burst in our complex, so they moved us to a suite which was a very suitable fix for us. We didn't use the gym facilities but they looked very nice. A padel court which we also didn't use. Staff was friendly the whole time. I'd stay again, as long as I had a car.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jennifer, Ontario

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff, beautiful pools.
Stayed 4 nights in Dec 2025

10/10 Excellent

Zach

Stayed 1 night in Dec 2025

4/10 Poor

LIRAN

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property looks nice but no more than that. The outdoor jacuzzi didn’t work, the coffee machine DiDNT work!!!!!!! The breakfast was terrible!!!!!!!!!!!
Stayed 3 nights in Nov 2025

10/10 Excellent

Wanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and clean. The pool is so beautiful
Stayed 4 nights in Dec 2025

8/10 Good

Mara

Liked: Cleanliness, staff & service
Restaurant, front desk and facility staff were the best around. Wyndham is very lucky to have such amazing staff. The pools are relaxing and beautiful and it's a great place to unwind if you are not looking to stay in the loud beachfront party scene. However, be aware that the walls are paper thin and the hotel A/C system is hit or miss. So bring ear plugs and make sure you check the a/c works in your room before settling in.
Stayed 4 nights in Nov 2025

4/10 Poor

Michell

Travelled with partner
Disliked: Amenities
I was disappointed with the overall stay. The room lacked amenities. Water pressure was off in the restroom, and there was a Lack of hot water. The service was terrible. The free breakfast buffet was disgusting, and there were flies all over the food. We were so disappointed that we checked out one day early.
Stayed 5 nights in Nov 2025

6/10 Okay

Magnoulia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Peaceful with great pool area 5 minutes to downtown and 10 minutes to beach
Stayed 7 nights in Nov 2025

10/10 Excellent

Yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is round 25 minutes of walking from ruines, even though it is a bit far from downtown Tulum, but suits our purpose well. Staff and condition of property is excellent.
Stayed 1 night in Dec 2025

10/10 Excellent

Claudia

Stayed 4 nights in Nov 2025