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Aparthotel

Xambé

4.0 star property
VIP Access

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Photo gallery for Xambé

Outdoor pool
Property video
Deluxe Apartment | Terrace/patio
Deluxe Suite | Private kitchen
Coffee/tea maker

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
Avenida Central, Aldea Zama, Tulum, QROO, 77765
  • Place, Jaguar Park
    ‪3 min drive‬
  • Place, Hunab Lifestyle Center
    ‪4 min drive‬
  • Place, Hospital de Tulum
    ‪5 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Apartment

Deluxe Apartment

Deluxe Apartment

  • 145 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Superior Apartment

Premium bedding, desk, blackout curtains, iron/ironing board

Superior Apartment

  • Garden view
  • 145 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Grand Apartment

Premium bedding, desk, blackout curtains, iron/ironing board

Grand Apartment

  • Garden view
  • 210 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

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Deluxe Suite

Deluxe Suite

  • 110 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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Grand Suite

Grand Suite

  • Garden view
  • 110 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Suite

Premium bedding, desk, blackout curtains, iron/ironing board

Superior Suite

  • Garden view
  • 110 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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Deluxe Room

Deluxe Room

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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Grand Room

Grand Room

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room

Premium bedding, desk, blackout curtains, iron/ironing board

Superior Room

  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Xambé

Along with an outdoor pool, this smoke-free aparthotel has concierge services and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance, and a banquet hall are onsite. Each apartment offers free WiFi, premium bedding, and a Smart TV with digital channels. A rainfall shower, a coffee/tea maker, and a ceiling fan are among the other amenities available to guests. Housekeeping is available on request.
Xambé offers 28 air-conditioned accommodations with coffee/tea makers and bathrobes. Beds feature premium bedding. 55-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered on request and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Xambé . During your stay, you'll be within walking distance of Hunab Lifestyle Center. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool. This upscale aparthotel has 28 apartments. This property offers pet-friendly amenities like food and water bowls. Each apartment offers free WiFi and a Smart TV.
  • Each apartment offers a Smart TV, premium bedding, and a rainfall shower
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes scooter/moped rentals and bike rentals
  • 8 minutes by car from Tulum Beach and 11 minutes from Tulum Mayan Ruins
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Xambé offers its guests an outdoor pool, tour/ticket assistance, and concierge services. WiFi is free in public spaces. The business-friendly Xambé also features laundry facilities and an elevator. Self parking is free.

This 4-star Tulum aparthotel is smoke free.

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Coffee/tea maker

Bedrooms

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 55-inch Smart TV with digital channels

Laundry

  • Laundry facilities

Work spaces

  • Desk
  • Desk chair

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • 2 pets total
  • Fee: MXN 1,000 per accommodation per stay
  • Service animals exempt from fees
  • Pets allowed in specific rooms
  • Deposit: MXN 1,000 per stay
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Tile flooring in room
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Housekeeping (on request) (for a fee)
  • Iron/ironing board on request
  • Luggage storage
  • Mobile key entry
  • Tour and ticket assistance

Things to do

  • Bicycle parking
  • Bicycle rentals
  • Bicycle tours
  • Scooter/moped rentals
  • Ecotours nearby
  • Spelunking nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Fire extinguisher

General

  • 28 units
  • Banquet hall
  • Bicycle parking
  • Bicycle rentals
  • Connecting units available
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Turn off the lights

Access methods

Staffed front desk

Pets

  • Pets: MXN 1000 per accommodation, per stay, plus a deposit of MXN 1000 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 1000 per accommodation, per stay
  • Service animals are exempt from fees
  • Housekeeping fee: MXN 500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Google Pay, Apple Pay, and Huawei Pay
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 009-047-007453/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Shambé
Xambé Tulum
Xambé Aparthotel
Xambé Aparthotel Tulum

Xambé Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 72 out of 111 reviews
Rating 8 - Good. 15 out of 111 reviews
Rating 6 - Okay. 11 out of 111 reviews
Rating 4 - Poor. 6 out of 111 reviews
Rating 2 - Terrible. 7 out of 111 reviews

8.6/10

Cleanliness

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities, communication
Bright and spacious rooms, kind staff, very quiet and safe hotel. The neighbourhood is also very quiet. Lovely rooftop pool . We'll be coming back!
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Prashant

Liked: Cleanliness, property conditions & facilities, communication
Well maintained apartments
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Eric

Liked: Cleanliness, amenities, communication
Wonderful experience..the staff was fantastic and very helpful… you need a car or scooter… one downside of aldea zama, very few street lights at night…
Stayed 5 nights in Jan 2026
Verified

2/10 Terrible

Bashar

Disliked: Cleanliness, amenities, property conditions & facilities, communication
This place is genuinely awful. Save your money and never come here
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Isabella

Liked: Cleanliness, amenities, property conditions & facilities, communication
BEST STAY OF MY LIFEE. NOT ONE ISSUE. Romina was the absolute sweetest angel. She made our trip so swift and accommodating. We would stay here again 100000000x more it’s just based on your preference of how close to the beach you want to be
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Shruti

Everything
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very beautiful place to stay
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Jared

Liked: Cleanliness, property conditions & facilities, communication
Amazing stay thank you!
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities, communication
Xambé is a little peace of heaven! We stayed on the top floor and the view is incredible. Very safe and quiet area. 5-10 minute walk to amazing restaurants. I would recommend having a car. Surrounding area is all very nice and also very safe. Romina and Baltazar took amazing care of us! Highly recommend. This was my second time staying here and I hope to return again someday!
Stayed 9 nights in Nov 2025
Verified

10/10 Excellent

Uyirendiren

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place to stay in Tulum
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Kadeem

Liked: Cleanliness, amenities, property conditions & facilities, communication
My stay at this property was great . I loved the personal pool that came with the grand suite & also the rooftop pool was really nice . Would definitely come back !
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Marie-Andree

Liked: Cleanliness, property conditions & facilities, communication
Beautiful design , Zen ambiance, good and friendly services.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious apartments, great roof -top pool well maintained, friendly staff
Stayed 14 nights in Feb 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful property
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Garry

Liked: Cleanliness, property conditions & facilities, communication
This property looked just like the pictures & Monica at the front desk was very helpful.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Fan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very beautiful design, great facilities and surrounding environment, and the front desk staff Monica is very friendly and supportive
Stayed 1 night in Nov 2024
Verified

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities, communication
Brand new beautiful hotel. I loved that it was in a quiet area -- there's still construction happening nearby like most of Tulum but overall was a great stay.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

jason j

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful hotel and beautiful host. Super nice people. We had an amazing stay and can’t wait to return.
Stayed 5 nights in Jun 2024
Verified

10/10 Excellent

Cindy

Liked: Cleanliness, amenities, property conditions & facilities, communication
People from reception helped me to find good places with local food 😋
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, amenities, property conditions & facilities, communication
The reception was amazing and the interaction with the staff of Xambé was so pleasant!
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Angelika

Liked: Cleanliness, amenities, property conditions & facilities, communication
I had a relaxing holiday
Stayed 21 nights in Jan 2024
Verified

10/10 Excellent

djeneba

Liked: Cleanliness, property conditions & facilities, communication
We loved our stay at Xambé. The place was quiet and clean, we were able to walk to the local plaza to get some wine and local food. The infinity pool was amazing and it was empty almost everytime we went up there. 10/10 stay.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved the rooftop pool. Only thing was the shower and wasn’t that great
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Nahje

Liked: Cleanliness, amenities, property conditions & facilities, communication
The stay was amazing, we had so much space & it was beautifully designed. We got help with everything we needed. The location is up & coming so it isnt walkable but we got help with transportation around Tulum which helped our experience tremendously. We would definitely stay here again.
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful modern room.
Stayed 1 night in May 2024