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Best Western Crystal Palace Hotel

4.0 star property

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1 bedroom, hypo-allergenic bedding, down duvets, in-room safe
Reception
Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room) | Dining room
Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room) | Dining room
Lobby lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Room service
  • 24/7 front desk

Explore the area

View in a map
Via Nizza, 11, Turin, TO, 10125
  • Via Roma
    ‪5 min walk‬
  • Piazza San Carlo
    ‪11 min walk‬
  • Egyptian Museum
    ‪13 min walk‬
  • Turin (TRN-Turin Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

8.0 out of 10
Very good
(3 reviews)
  • 14 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(9 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

Deluxe Room, 1 King Bed, Non Smoking

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

9.4 out of 10
Exceptional
(8 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room)

Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room)

Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room)

9.8 out of 10
Exceptional
(6 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

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About this property

Best Western Crystal Palace Hotel

Eco-certified hotel with a health club and a 24-hour business center
A health club, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, self parking, and dry cleaning.
Best Western Crystal Palace Hotel offers 60 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters. Premium satellite television is provided. Bathrooms include bidets, complimentary toiletries, and hair dryers.

This Turin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a health club.
Our customers tell us they can't get enough of the helpful staff at Best Western Crystal Palace Hotel. During your stay, you're just a quick walk from Via Roma. Enjoy features like free WiFi in public areas, plus a gym and a bar.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a 24-hour business center, a multilingual staff, and an elevator
  • Onsite recreation includes a gym
  • Within a 15-minute walk of Egyptian Museum and Susa Valley
  • Pets welcome for free
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center.

WiFi is free in public spaces. A health club, multilingual staff, and dry cleaning/laundry services are also featured at the eco-certified Best Western Crystal Palace Hotel. For a fee, parking is available.

This 4-star Turin hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 25 per day)
  • Uncovered parking on site (EUR 20 per night)

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: EUR 10 for adults and EUR 10 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Health club
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (70 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 30-inch TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.70 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 10 for children
  • Uncovered self parking fee: EUR 20 per night
  • Nearby parking fee: EUR 25 per day (328 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Crystal Torino
Mercure Palace
Mercure Torino Crystal Palace
Mercure Torino Crystal Palace Hotel
Mercure Torino Crystal Palace Hotel Turin
Mercure Torino Crystal Palace Turin
Torino Palace
Mercure Hotel Turin
Best Western Crystal Palace Hotel Turin
Best Western Crystal Palace Turin
Best Western Crystal Palace
Best Crystal Hotel Turin
Best Western Crystal Palace Hotel Hotel
Best Western Crystal Palace Hotel Turin
Best Western Crystal Palace Hotel Hotel Turin

Best Western Crystal Palace Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 303 out of 695 reviews
Rating 8 - Good. 299 out of 695 reviews
Rating 6 - Okay. 77 out of 695 reviews
Rating 4 - Poor. 8 out of 695 reviews
Rating 2 - Terrible. 8 out of 695 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Felino

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Near the train station
Stayed 2 nights in Jun 2025

10/10 Excellent

Milton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a good place to stay
Stayed 2 nights in Jun 2025

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Shirley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Inez

Stayed 1 night in Jun 2025

2/10 Terrible

Kim

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Air conditioning kept shutting off, smoking inside the hotel, gym didn’t open until 8am, and housekeeper refusing to leave my room and insisted it was the wrong room.
Stayed 4 nights in May 2025

10/10 Excellent

yazmin alicia

Stayed 1 night in May 2025

10/10 Excellent

Ana

Liked: Property conditions & facilities, room comfort
Excellent location, very clean, good breakfast, very good customer service
Stayed 2 nights in Apr 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. We had 2 queen beds and a balcony. Our room was gorgeous. High ceilings, balcony, very large bathroom. So comfortable here. All staff at the front desk were helpful and friendly. We were able to store our luggage after check out. This is an amazing location literally a walk across the street to Porta Nuova. So convenient, with easy walking to everything. Such great restaurants in the area. We loved our time in Torino. Thank you so much.
Stayed 3 nights in Mar 2025

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in great location near porta nuova train station and the receptionist are very helpfull
Stayed 2 nights in Feb 2025

8/10 Good

STANKO, Bratislava

Travelled with family
Liked: Cleanliness, staff & service, amenities
MOre security in via Nizza!
Stayed 2 nights in Feb 2025

10/10 Excellent

LUCIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Liang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, right by the train station, friendly staff, very clean. Top notch European hotel!!
Stayed 1 night in Jan 2025

8/10 Good

Walid

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is authentic palace like a hotel , need to improve furniture conditions to be more updated
Stayed 1 night in Dec 2024

10/10 Excellent

Concepcion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buon hotel. Colazione spettacolari, pulizia delle camere ineccepibile. Solo un problema il primo giorno con il condizionatore che non funzionava subito riparato dopo il reclamo. Staff veramente geltile. L'unica pecca che è vicino alla stazione che di notte diventa veramente pericoloso. 8/10 solo per la location altrimenti sarebbe stato un 10/10.
Stayed 2 nights in Aug 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Conveniently located.
Stayed 1 night in Aug 2024

6/10 Okay

MICHAEL

Travelled with family
Liked: Cleanliness
The hotel is in a good position in the city centre close to the main railway station. The area is not the best, although we never felt unsafe. Unfortunately on one evening we were unable to get drinks at the bar as there was no bar staff, although it was just after 10pm, and the bar should have been open until 11pm. The air conditioning in the bedroom was quite noisy and didn't work very well.
Stayed 3 nights in Aug 2024

10/10 Excellent

Inez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was perfect for my family of four. Had good options for shopping and restaurants, walking distance.
Stayed 1 night in Jun 2024

8/10 Good

Inez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

VIVIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with American Standards
Stayed 3 nights in May 2024

10/10 Excellent

Raful E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff was outstanding, very clean. my rooms wi-fi was pretty much not existent since i was the last room of the hallway(314) which was a real bummer. other than that some shady characters like to hang out within the street of the hotel next to the terminal, but had 0 issues.

10/10 Excellent

Alvaro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First in Turin and this hotel checked all the boxes for an enjoyable stay.
Stayed 3 nights in Apr 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 2 nights in Mar 2024