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Hotel Marusansou

Property class: 3

Choose dates to view prices

Photo gallery for Hotel Marusansou

A wooden deck with a pool, surrounded by a wooden fence and trees.
A traditional Japanese garden with stone lanterns, a koi pond, and various shrubs.
A hot spring bath area with a wooden bench, a glass barrier, and a view of the outside through large windows.
A traditional Japanese onsen with a wooden interior, a stone bath, and a view of the outside.
A multi-story hotel with a modern facade, illuminated windows, and a visible entrance.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Room service

Explore the area

View in a map
2-9-6 Kamiyamadaonsen, Chikuma, Nagano-ken, 389-0821
  • Place, Nishizawa Piggy Bank Museu
    ‪5 min walk‬
  • Place, Joyama Historic Park and Arata-Jo Mountain Castle
    ‪20 min walk‬
  • Place, Nagano Olympic Stadium
    ‪24 min drive‬
  • Airport, Matsumoto (MMJ-Shinshu - Matsumoto)
    ‪81 min drive‬

Room options

View all photos for Twin room, Non-smoking (Western-style room [twin room])

A hotel room with two beds, a TV, a desk, and a chair.

Twin room, Non-smoking (Western-style room [twin room])

  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Hotel-selected Room Non-smoking Deluxe Room Up To 5 Guests

A traditional Japanese-style room with tatami flooring, a low table, and a television on a wooden shelf.

Hotel-selected Room Non-smoking Deluxe Room Up To 5 Guests

  • Sleeps 7
  • 1 Double Futon
  • Free Wi-Fi

View all photos for Japanese Room, Non-smoking Japanese-style Room With 10 Tatami Mats

A bathroom with two sinks, a mirror, and a toilet visible in the reflection.

Japanese Room, Non-smoking Japanese-style Room With 10 Tatami Mats

  • Sleeps 7
  • 5 Double Futons
  • Free Wi-Fi

View all photos for Japanese-style room 10 tatami mats

A traditional Japanese room with tatami flooring, a low table, and chairs.

Japanese-style room 10 tatami mats

  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Twin Room

A hotel room with two beds, a television, a desk, and a window with curtains.

Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

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About this property

Hotel Marusansou

This ryokan features a bar/lounge, a 24-hour front desk, and free newspapers. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and free train station pick-up. Additionally, a garden, a front-desk safe, and free train station drop-off are onsite.
Hotel Marusansou offers 76 accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers, toilets with an electronic bidet, complimentary toiletries, and hair dryers. This Chikuma ryokan provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
During your stay at Hotel Marusansou, you're just a quick walk from Nishizawa Piggy Bank Museu. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy drinks at the bar/lounge
  • Amenities include free lobby newspapers, a front-desk safe, and an elevator
  • Onsite recreation includes hot springs
  • 9.2 mi (14.8 km) from Ueda Castle Ruins Park and 9.9 mi (15.9 km) from Chausuyama Dinosaur Park
  • Free train station pick-up and train station drop-off shuttle service
Hotel Marusansou offers its guests hot springs. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Hotel Marusansou also features karaoke, a garden, and complimentary newspapers in the lobby. A train station pick-up service and a train station drop-off service are free. Free self parking is available.

Guests are served free buffet breakfast daily from 7 AM to 8:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up and drop-off shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 8:30 AM
  • A bar/lounge

Things to do

  • Hot springs
  • Karaoke

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Garden

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Hotel Marusansou offers transfers from the train station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 7 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hotel Marusansou Chikuma
Hotel Marusansou
Marusansou Chikuma
Marusansou
Hotel Marusansou Ryokan
Hotel Marusansou Chikuma
Hotel Marusansou Ryokan Chikuma

Hotel Marusansou Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 7 out of 23 reviews
Rating 8 - Good. 12 out of 23 reviews
Rating 6 - Okay. 3 out of 23 reviews
Rating 4 - Poor. 1 out of 23 reviews
Rating 2 - Terrible. 0 out of 23 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Kayoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
台湾出身のフロントの方が、とても流暢な日本語で対応してくれて、まずは気持ち良かったです。 部屋も古いながら、綺麗に保たれており、広くて滞在し易かった。 次の日の朝食バイキングも種類が多く、とても美味しかった。 メインのお風呂は最高でした．また、是非来たいと思いました。
Stayed 1 night in Apr 2026
Verified review

8/10 Good

SEISHI

Liked: Cleanliness, staff & service
泉質は大変よかったです
Stayed 1 night in Jan 2026
Verified review

8/10 Good

ERI

Liked: Cleanliness, amenities, property conditions & facilities
とても大きな老舗旅館、部屋も広くてびっくり。 私は朝食のみで夕食はどこかで、と思いましたが　戸倉駅周辺はわりと古ぼけていて何もなく(一件有名な蕎麦屋があるらしい) ホテル近くはほとんどのお店が閉まっていました。2月末だから、ということもあり。 なので、夕食付きのプランの方が良いかもしれません。お湯はとてもシンプルで気持ちいい、私は幸い大浴場独り占め。オフシーズンの良さです。 朝食はなんでもあるバイキング。 プライス的にも納得です。 駅までの送迎は予約したらしてくれます。
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

HIROMI

Liked: Cleanliness, staff & service, amenities
客室は清潔で広く、氷のルームサービス（５００円ほど）もお願いしました。温泉も日替りで男女がかわり良い温泉でした。
ツインルーム
夕食
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

NONAKA

食事の際に飲みものを注文したがなかなか来なかったのが残念でした
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

今後の子供対策に期待

７歳の娘用の浴衣のサイズが合わず、フロントに言ったらすぐ持ってきてくれましたが、結局合わず着れませんでした。極端に大きいのか、小さいのしかなく、せっかくの浴衣を着れず娘は残念がっていました。浴衣の上の羽織も、子供のは用意がなかったです。また、金額は変わらないのに夕飯の内容が子供のは品数が少なかったのはデザートとか、内容を子供向けにするとか対策してほしいと思いました。
Stayed 1 night in Mar 2022
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
両親の宿泊のために予約をしました。 温泉がとても良く、お部屋も快適でお食事は食べきれないほどの量だったようです。 一泊の滞在でしたが、とても満足しているようです。ありがとうございました。
Stayed 1 night in Nov 2021
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
快適に過ごせました。 朝食が子供用に選択肢があると良かったです。
Stayed 1 night in Aug 2021
Verified review

6/10 Okay

Masato

Liked: Staff & service
Disliked: Property conditions & facilities

夕食は微妙

食事は微妙、部屋にウォシュレットなし
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

良かった

冷たいお水のサービスは嬉しかったです。 お風呂も入れ替え制で、色々楽しめました。 無理な事を言っても柔軟な対応をして頂き感謝の一言です。
Stayed 1 night in Sep 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
建物全体に思っていたより綺麗で、お風呂も良かったです。 お部屋にトイレが二つあって驚きです。 風呂上がりに居酒屋。枝豆がおいしかった。
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Thomas

Stayed 2 nights in Feb 2026
Verified review

8/10 Good

YOSUKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

MASANORI MURAMATSU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2024
Verified review

8/10 Good

Hirotaka

Stayed 1 night in May 2023
Verified review

10/10 Excellent

Kazuhiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Verified review

8/10 Good

takashi

Stayed 1 night in Nov 2021
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Verified review

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Verified review

8/10 Good

Verified traveller

Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

daisuke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017