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Sandals Guest House

5.0 star property

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Photo gallery for Sandals Guest House

Oyster | Balcony view
Outdoor pool
Ocean
Exterior
Garden view

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • Room service
  • Housekeeping
  • Laundry

Explore the area

View in a map
39 Chartwell Drive, Umhlanga, KwaZulu-Natal, 4320
  • Umhlanga Rocks Beach
    ‪7 min walk‬
  • Umhlanga Lighthouse
    ‪10 min walk‬
  • Gateway Theatre of Shopping
    ‪20 min walk‬
  • Durban (DUR-King Shaka Intl.)
    ‪17 min drive‬

Room options

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About this property

Sandals Guest House

Elegant beach guesthouse and outdoor pool
Guests at this beach guesthouse will appreciate convenient onsite amenities such as barbecue grills and a picnic area.
Sandals Guest House offers 5 accommodations with minibars and safes. These individually decorated and furnished accommodations have separate sitting areas. Flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers.

This uMhlanga guesthouse provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and complimentary weekday newspapers. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the guesthouse include an outdoor pool.
During your stay at Sandals Guest House, you're just a quick walk from Umhlanga Rocks Beach. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking options include a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 1-minute drive from Umhlanga Rocks Beach and 9 minutes from Durban Beach
  • Airport shuttle service available for a fee
There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

An outdoor pool, a terrace, and barbecue grills are also featured at the luxury Sandals Guest House. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star uMhlanga guesthouse.

Guests are served free full breakfast daily from 7 AM to 10 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Portable hoist available
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool

More

  • 1 floor
  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Designer toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 5 AM - 11 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Sandals Guest House

Children and extra beds

  • Children 11 and younger are not allowed at this property. All guests older than 11 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Shuttle transfer per adult: ZAR 300.00 (one way)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: ZAR 300.00 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Sandals Guest House offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 5 AM - 11 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in January and close in December.
  • Children 11 years old and younger aren't allowed at this property.
  • Pets and service animals are not allowed on site.

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Sandals Guest House Hotel Durban
Sandals Guest House Durban
Sandals Durban
Sandals Guest House Guesthouse Umhlanga
Sandals Guest House Guesthouse
Sandals Guest House Umhlanga
Sandals Guest House Umhlanga
Sandals Guest House Guesthouse
Sandals Guest House Guesthouse Umhlanga

Sandals Guest House Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 28 out of 33 reviews
Rating 8 - Good. 4 out of 33 reviews
Rating 6 - Okay. 1 out of 33 reviews
Rating 4 - Poor. 0 out of 33 reviews
Rating 2 - Terrible. 0 out of 33 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so accommodating!
Stayed 7 nights in Mar 2025

10/10 Excellent

Morne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic time at Sandals guest house. Room was amazing , clean and big and spacious with all necessary facilities. Started everyday with delicious cooked breakfast. Thanks to owners also for personal care and attention. Highly recommended for your stay in umhlanga.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Everything ! Keep doing what you’re doing
Stayed 8 nights in Aug 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, Fantastic hosts. Would highly recommend this Guesthouse to everybody.
Stayed 3 nights in Aug 2024

10/10 Excellent

Elizabeth D, Oceanside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place. Lovely fountain ouside my roim. Owner was personable. Great restaurants and bars and bank ATMs just a bit down the road. Easy walk.
Stayed 1 night in Jun 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for us in every way!
Stayed 7 nights in Jun 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic guest house in a really convenient and safe area
Stayed 7 nights in Mar 2023

8/10 Good

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay - excellent amenities, place was very relaxing. Only issue was advertised as soundproof but could hear lots of noise in the mornings. Overall good relaxing stay.

8/10 Good

Sarah E

Liked: Cleanliness, staff & service, property conditions & facilities

stay at Sandals

For my needs it worked well very helpful staff who went that exra mile delicious varied breakfasts
Stayed 2 nights in Dec 2021

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great, and the premises were neat and very clean. Hosts were extremely helpful and went out of there way to assist with everything.
Stayed 4 nights in Sep 2021

8/10 Good

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Double charge and incorrect pricing.

Charged twice for the same night. Paid through hotels.com and then was asked to pay again on checking out. Upon realising the double charge a few days later the telephone apparently not working and despite me calling from 2 different numbers Now when I cal the Sandals number listed it says this number does not exist.
Stayed 1 night in Aug 2021

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, and location. This was the second time I stayed there, and will definitely be back.
Stayed 1 night in Mar 2020

10/10 Excellent

Jørgen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jackie & staff were excellent. Sandals Guest House is beautifully appointed. Will return in the future.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great rooms, great breakfast. I would absolutely stay here again when visiting Durban. It was so great, we extended our stay here after our original three nights! And, I don't think we've ever had a better free breakfast.
Stayed 3 nights in May 2019

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding

Malinda, Gavin and their staff made us most welcome, they are phenomenal hosts and deserve every success. Sandals is a very relaxing and pleasant place to be. Lots of advice on restaurants and shopping. Wonderfully comfortable beds and amenities, outstanding breakfasts, snacks and drinks in the bar every evening. We loved every minute of our time with them.
Stayed 7 nights in Nov 2018

6/10 Okay

Bashar

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't miss Sandals if you visit Umhlanga

Sandals was amazing . Everything was great from reception to the friendly and helpful staff, our room , the facilities, breakfast to the location a short walk to town and the beaches. To top it off Malinda and Gavin were great hosts and made it seem as if we were just visiting friends! All in all the perfect place to stay
Stayed 3 nights in Sep 2018

10/10 Excellent

Mrs Jacquie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We will return

Wonderful place, excellent hosts and staff. Thanks

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!!!!

Great guesthouse, location and amenities! It was really nice. A quick walk to restaurants, bars and the beach! Breakfast was very good! I would 100% recommend.
Stayed 2 nights in Mar 2018

10/10 Excellent

James, Sheffield, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fortnight of r&r

We had the pleasure of staying here in August 2017 for a fortnight and straight away from our arrival we were made to feel so welcome. Our hosts Melinda and Gavin were so kind and generous in their hospitality as were their staff who were so kind in their care and friendship they offered to us. I would be delighted to stay here again and would recommend it to anyone whether spending a quick weekend or longer. The location just a short walk from the beach, restaurant staff and bars of fashionable Uhmlanga was ideal all the while being quiet and restful in our accommodation. The complimentary parking and Wi-fi was an added bonus too for any traveller.
Stayed 12 nights in Aug 2017

10/10 Excellent

gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two day stop over

Sandals is walking the beach and restaurants. The room we had was very nice with a walk out to the pool area. The breakfasts were excellent. Hosts we very helpful with suggestion.

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing