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Best Western Gateway Adirondack Inn

2.5 star property

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Photo gallery for Best Western Gateway Adirondack Inn

1 bedroom, premium bedding, down duvets, desk
Exterior
Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | Private kitchenette
Business centre
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Gym
  • Pet-friendly
  • Laundry
  • Breakfast included
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
175 N Genesee St, Utica, NY, 13502
  • Place, Stanley Theater
    ‪3 min drive‬
  • Place, Saranac Brewery
    ‪4 min drive‬
  • Place, Utica College
    ‪8 min drive‬
  • Airport, Rome, NY (RME-Griffiss Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 bedroom, premium bedding, down duvets, desk

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, down duvets, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 bedroom, premium bedding, down duvets, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 bedroom, premium bedding, down duvets, desk

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 bedroom, premium bedding, down duvets, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, down duvets, desk

Executive Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, down duvets, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

  • Sleeps 4
  • 1 King Bed

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About this property

Best Western Gateway Adirondack Inn

Hotel in Utica with free breakfast and a fitness center
A fitness center, coffee/tea in a common area, and a business center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Best Western Gateway Adirondack Inn offers 88 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Best Western Gateway Adirondack Inn. During your stay, you'll be within walking distance of North Utica Shopping Center. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Amenities include free lobby newspapers, a business center, and a meeting room
  • Onsite recreation includes a gym
  • Just a 2-minute drive from National Distance Running Hall of Fame and a few minutes from Utica Children's Museum
  • Dogs welcome for a fee (restrictions apply)
WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily. A fitness center, a vending machine, and gift shops/newsstands are also featured at the business-friendly Best Western Gateway Adirondack Inn. Self parking is free.

This Utica hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Handrails in stairways
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night (maximum USD 100 per stay), plus a one-time cleaning fee of USD 200.00
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night (maximum USD 100 per stay) plus USD 200.00 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Best Western Gateway Adirondack Inn.

Property is also known as

Best Western Adirondack
Best Western Gateway Adirondack
Best Western Gateway Adirondack Inn
Best Western Gateway Adirondack Inn Utica
Best Western Gateway Adirondack Utica
Best Western Gateway Adirondack Hotel Utica
Best Western Utica
Utica Best Western
Best Gateway Adirondack Utica
Best Western Gateway Adirondack Inn Hotel
Best Western Gateway Adirondack Inn Utica
Best Western Gateway Adirondack Inn Hotel Utica

Best Western Gateway Adirondack Inn Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 203 out of 786 reviews
Rating 8 - Good. 292 out of 786 reviews
Rating 6 - Okay. 164 out of 786 reviews
Rating 4 - Poor. 72 out of 786 reviews
Rating 2 - Terrible. 55 out of 786 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Karen

Travelled with family
Disliked: Amenities
Overly expensive for inferior, depressing room.
Stayed 1 night in Jul 2025

8/10 Good

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Usually stay at another hotel when I pass through but they were full so came here. Check in desk was friendly and easy. Directed me to wine store and showed me where room was in map. Although an older hotel, it was clean and had everything I needed. Felt safe there, very quiet and bed was comfortable. Slept well then in morning had a nice continental breakfast including biscuits and gravy,(which surprised me being NY state)sausage, scrambled eggs and yogurts, even waffles. Staff were friendly.
Stayed 1 night in Jul 2025

2/10 Terrible

Donna

Disliked: Cleanliness, property conditions & facilities
This place should be leveled. I have never stayed in a $224+ room that was so dirty and disgusting. You had to walk outside to get to your room and the hallway was 100 degrees. Breakfast was horrible.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities

Difficult to get a hold of anyone at the front des

Service was very slow at the front desk. Stood there for over 10 minutes before somebody finally came. It was like that every time we had to go to the front desk and they did not answer their phone. TV was broken. We had three rooms one room’s keys did not work. Rooms were average. Breakfast was good and more staff were available in the morning.
Stayed 1 night in Jul 2025

10/10 Excellent

Taquita, Colonial Heights

Stayed 2 nights in Jul 2025

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jul 2025

6/10 Okay

Hector

Stayed 2 nights in Jun 2025

10/10 Excellent

jessica

Stayed 1 night in Jun 2025

10/10 Excellent

Travis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Michelle

Stayed 1 night in May 2025

10/10 Excellent

Alexina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean cozy vibes

I must say upon arrival a wonderful lady at the desk named Shaniqua was very pleasant and helpful I had a long travel and I wasn’t expecting such a vibrant personality it was really nice to have that experience. The room was perfect very clean and comfortable everything was in top condition even my freezer to keep my frosty from Wendy’s frozen which saved me for that late night sweet treat 😉 not to mention the free breakfast and coffee which also helped save me a couple bucks btw the coffee was delicious but the eggs and bagel was my go to 🥰 they had other choices though like cereal and oatmeal ❤️. I had a good stay here the vibes was just right for me I’ll be booking with best western in the future .
Stayed 2 nights in May 2025

6/10 Okay

rena, broadalbin

O
Stayed 2 nights in May 2025

10/10 Excellent

Jamie

Stayed 2 nights in May 2025

2/10 Terrible

Cynthia

Stayed 1 night in May 2025

10/10 Excellent

Scot

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Rachelle

Stayed 1 night in May 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful.
Stayed 1 night in Apr 2025

2/10 Terrible

Gus

Disliked: Amenities
Stayed 1 night in Apr 2025

6/10 Okay

Patricia

Liked: Cleanliness
Stayed 2 nights in Mar 2025

8/10 Good

Tamekia

Liked: Cleanliness, amenities
The location is good close to different varieties of restaurants
Stayed 1 night in Mar 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Karina, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely stay for a quick overnight trip with my family.
Stayed 1 night in Mar 2025

4/10 Poor

Lisa

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Long wait to check in. Room smelled bad. Bathroom was too small.
Stayed 1 night in Mar 2025

6/10 Okay

Eric

Stayed 1 night in Feb 2025

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025