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Burrstone Inn, an Ascend Collection Hotel

3.0 star property

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Photo gallery for Burrstone Inn, an Ascend Collection Hotel

A bar area with a long counter, multiple stools, and a well-stocked liquor shelf.
A hotel bathroom with a bed, a sink, a mirror, and a patterned floor.
A banquet hall with a table set for a formal event, draped with white fabric, and a carpeted floor.
A compact hotel room with a sofa, a small table, a kitchenette, and a door leading to the bathroom.
A spacious lobby with multiple seating areas, including sofas and armchairs, a flat-screen TV mounted on the wall, and a large window providing natural light.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
1777 Burrstone Rd, Utica, NY, 13413
  • Place, Utica College
    ‪8 min walk‬
  • Place, Charles A Gaetano Stadium
    ‪18 min walk‬
  • Place, Stanley Theater
    ‪9 min drive‬
  • Airport, Rome, NY (RME-Griffiss Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, a desk with a TV, a seating area with chairs, a brick wall, and a framed picture on the wall.

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(65 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a bed, a sofa, a desk, and a television.

Standard Room, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(26 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a bed, a TV, a desk, a chair, and a brick wall with a framed picture.

Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

A hotel room with a brick wall, a bed, a sofa, a nightstand, a table, and a picture on the wall.

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

7.8 out of 10
Good
(8 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a brick wall, a wooden headboard, a desk, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(41 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

A hotel room with a large bed, a desk with a TV, a couch, and a brick accent wall.

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for 2 Queen Beds, Nonsmoking

A hotel room with two beds, a desk, a TV, and a brick accent wall.

2 Queen Beds, Nonsmoking

  • 28 sq m
  • Sleeps 2
  • 2 Queen Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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Standard Room, 2 Double Beds, Non Smoking
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About this property

Burrstone Inn, an Ascend Collection Hotel

A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a seasonal outdoor pool. Housekeeping is available on request.
Burrstone Inn, an Ascend Collection Hotel offers 100 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Our customers tell us they can't get enough of the free breakfast at Burrstone Inn, an Ascend Collection Hotel. During your stay, you'll be within walking distance of Utica College. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front-desk safe, a 24-hour business center, and meeting rooms
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the comfy beds and cleanliness
  • 10 minutes by foot from Utica College and a 3-minute drive from Mohawk Valley Health System - Marketing & Communications
  • Dogs welcome for a fee
Burrstone Inn, an Ascend Collection Hotel offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 3792 square feet (341 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Burrstone Inn, an Ascend Collection Hotel. You'll have access to the outdoor pool at a partner property. Free self parking is available.

This 3-star Utica hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM.
Beer Garden - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Beer Garden

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • 3,792 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • In-room roll-in shower
  • Lift (107 centimetre wide door)
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 1990
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night, plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Holiday Inn Utica
Holiday Inn Utica Hotel
Holiday Inn Utica Hotel New Hartford
Holiday Inn Utica New Hartford
Utica Holiday Inn
New Hartford Holiday Inn
Holiday Inn New Hartford Hotel New Hartford
Holiday Inn Utica
Burrstone Inn, Ascend Hotel Collection Hotel
Burrstone Inn, Ascend Hotel Collection New Hartford
Burrstone Inn, Ascend Hotel Collection Hotel New Hartford

Burrstone Inn, an Ascend Collection Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 530 out of 1017 reviews
Rating 8 - Good. 287 out of 1017 reviews
Rating 6 - Okay. 100 out of 1017 reviews
Rating 4 - Poor. 54 out of 1017 reviews
Rating 2 - Terrible. 46 out of 1017 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, nice folks, a good restaurant/bar and a reasonable rate. I will be staying here again next time I’m in town.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young girl at the front desk was extremely sweet and checked us in fast. Rooms are spacious, coffee in the lobby was a great perk and the onsite restaurant was delicious while being reasonably priced. We stay often while visiting my daughter at Utica University.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, location, rooms, entertainment, all nice. I stayed on a Friday with my elderly mother and her poodle. No complaints and we’d stay again. Thank you!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Dwayne

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Staff was very friendly.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet quality was better than the chain hotels. Similar choices, just higher quality. Restaurant was enjoyable with a decent menu selection. Food was better than expected. Reasonable prices, goid value. All tge staff i spoke with. Were plesant and helpful. This made for a plesant stay
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a few recent stays elsewhere, I was holding my breath. The room was clean and well appointed. Coffee/tea/cookie bar available 24hr. Pool and outdoor lounge are were looking very attractive and lots of space. Restaurant was attached to the hotel. Great breakfast. Definitely will be a go to. Thank you!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Dhruv

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Janice

Excellent
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff, clean room, great rate. Was exactly what I needed for an overnight stay during a business trip. The free breakfast was a nice added bonus.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Great room.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, amenities
Excellent stay..staff overly friendly, rooms very clean breakfast nice
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Dwayne

Liked: Cleanliness, amenities, property conditions & facilities
The room great and the staff was excellent!
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

John

Liked: Cleanliness, staff & service
Staff were very friendly. Room was nice.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Helpful staff. Good restaurant
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable rooms and decent breakfast.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Lauworna

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very helpful and nice. Hotel was nice and clean. It was a very cold weekend and we did not have to worry about heat. The room was very nice and toasty. The breakfast was very good. We also enjoyed karaoke night.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities
Friendly, clean and comfortable
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasant stay
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Daniel

Good hotel
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Luigia

Liked: Cleanliness, staff & service
My sheets were ripped and the heating system sounded like a 10 passenger jet ready to take off every time it kicked on. I booked the room to have a quiet undisturbed night of rest, which did not happen. Your staff was phenomenal!! Breakfast was good although by the time we got in at 8am some stuff was done, it would be nice to extend to 9:30. Most places end breakfast at 10am every day. Parking was easy.
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Bethany

Disliked: Cleanliness
The sheets were stained with dried blood and found a bug crawling on mattress.
Stayed 1 night in Apr 2026