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Burrstone Inn, an Ascend Collection Hotel

3.0 star property

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Photo gallery for Burrstone Inn, an Ascend Collection Hotel

Meeting facility
Premium bedding, in-room safe, desk, blackout curtains
Standard Room, 1 King Bed, Non Smoking
Dinner served
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
1777 Burrstone Rd, Utica, NY, 13413
  • Place, Utica College
    ‪8 min walk‬
  • Place, Charles A Gaetano Stadium
    ‪16 min walk‬
  • Place, Mohawk Valley Health System - Marketing & Communications
    ‪4 min drive‬
  • Airport, Rome, NY (RME-Griffiss Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(50 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(23 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(30 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Burrstone Inn, an Ascend Collection Hotel

Hotel in Utica with free breakfast and a fitness center
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a seasonal outdoor pool. Housekeeping is available on request.
Burrstone Inn, an Ascend Collection Hotel offers 100 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Our customers tell us they can't get enough of the free breakfast at Burrstone Inn, an Ascend Collection Hotel. During your stay, you'll be within walking distance of Utica College. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front-desk safe, a 24-hour business center, and meeting rooms
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the cleanliness and comfy beds
  • 10 minutes by foot from Utica College and a 3-minute drive from New Hartford Recreation Center
  • Dogs welcome for a fee
Burrstone Inn, an Ascend Collection Hotel offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 3792 square feet (341 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Burrstone Inn, an Ascend Collection Hotel. You'll have access to the outdoor pool at a partner property. Free self parking is available.

This 3-star Utica hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM.
Beer Garden - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Beer Garden

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • 3,792 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Hand-held showerhead
  • In-room roll-in shower
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1990
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night, plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Holiday Inn Utica
Holiday Inn Utica Hotel
Holiday Inn Utica Hotel New Hartford
Holiday Inn Utica New Hartford
Utica Holiday Inn
New Hartford Holiday Inn
Holiday Inn New Hartford Hotel New Hartford
Holiday Inn Utica
Burrstone Inn, Ascend Hotel Collection Hotel
Burrstone Inn, Ascend Hotel Collection New Hartford
Burrstone Inn, Ascend Hotel Collection Hotel New Hartford

Burrstone Inn, an Ascend Collection Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 507 out of 1003 reviews
Rating 8 - Good. 302 out of 1003 reviews
Rating 6 - Okay. 98 out of 1003 reviews
Rating 4 - Poor. 53 out of 1003 reviews
Rating 2 - Terrible. 43 out of 1003 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Mark

Stayed 2 nights in Sep 2025

10/10 Excellent

Brian, Gilbertsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Dalila

Stayed 1 night in Sep 2025

8/10 Good

Tracy, New Port Richey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasant stay
Stayed 2 nights in Sep 2025

2/10 Terrible

Christopher

Stayed 1 night in Sep 2025

8/10 Good

Patricia

Stayed 1 night in Sep 2025

10/10 Excellent

Madelein, Jersey City

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean-easy for a one night stay
Stayed 1 night in Sep 2025

10/10 Excellent

James

Stayed 1 night in Sep 2025

6/10 Okay

Teena

Travelled with family
Stayed 1 night in Jun 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Was the third hotel we went to because the others smelled so bad just walking into the lobby. This was clean and the desk person friendly. Comfortable bed, delicious breakfast. Did not hear anyone even though all the room surrounding us had guests too.
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Stayed 2 nights in Aug 2025

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is that the parking lot was very dark when we arrived just after sunset
Stayed 1 night in Sep 2025

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

8/10 Good

Wu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

David, Watson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff people were friendly and helpful. The restaurant option was helpful and the breakfast was pretty good. Interior was always well lighted and clean. I could not find one thing wrong with my room lol. What didn't I like? The morning we left early, it was still dark. There was no lighting under the front entry or in the parking lot. 6:00 a.m.. You need to adjust your timers. Overall an exceptional hotel.
Stayed 6 nights in Aug 2025

10/10 Excellent

Kurt

Stayed 1 night in Aug 2025

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms. Bed was very comfortable.
Stayed 1 night in Aug 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Brian, Gilbertsville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location
Stayed 1 night in Aug 2025

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend to others.
Stayed 3 nights in Aug 2025

6/10 Okay

Scott

Stayed 4 nights in Aug 2025

8/10 Good

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reunion

In town for a class reunion. The hotel is located only a few miles from the event and made it very convenient.
Stayed 2 nights in Aug 2025

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly Recommend

The staff were incredible, so friendly and hospitable, and we loved the biergarten.
Stayed 1 night in Aug 2025

10/10 Excellent

Cortina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Betsy

Travelled with partner
No smiles to greet from any of the front desk staff, either at check in or check out. Key cards wouldn’t work - had to have maintenance come fix. No one in Beer Garden to hand us a menu or seat us, and the place was freezing. Pillows need replacing - lumpy and mashed down, and looked as if there were standard pillows in king sized cases. Almost all the doors on second floor were splintered looking - as if they’d been kicked in at some point. Place could definitely use some sprucing up. Breakfast was ok, but tables in the room were sticky, as if they hadn’t been wiped off. Very disappointed after the reviews I read.
Stayed 1 night in Aug 2025