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Quality Inn & Suites New Hartford - Utica

2.5 star property

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Photo gallery for Quality Inn & Suites New Hartford - Utica

Standard Room, 2 Double Beds, Non Smoking
Suite, Non Smoking (2 Double beds, 1 Sofa Bed)
Free daily continental breakfast
Reception
Lobby sitting area

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
141 New Hartford St, New Hartford, NY, 13413
  • Place, New Hartford Recreation Center
    ‪6 min walk‬
  • Place, Utica College
    ‪2 min drive‬
  • Place, Sangertown Square
    ‪2 min drive‬
  • Airport, Rome, NY (RME-Griffiss Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Individually decorated, individually furnished, desk, blackout curtains

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(44 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking (2 Double beds, 1 Sofa Bed)

Suite, Non Smoking (2 Double beds, 1 Sofa Bed)

Suite, Non Smoking (2 Double beds, 1 Sofa Bed)

8.4 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Individually decorated, individually furnished, desk, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Individually decorated, individually furnished, desk, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

7.8 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn & Suites New Hartford - Utica

Hotel in New Hartford with free breakfast and a fitness center
This hotel features a fitness center, a 24-hour front desk, and an arcade/game room. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a garden and a vending machine.
Quality Inn & Suites New Hartford - Utica offers 65 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

This New Hartford hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Quality Inn & Suites New Hartford - Utica. During your stay, you're just a quick walk from New Hartford Recreation Center. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include a vending machine
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 8 minutes by foot from New Hartford Recreation Center and a 3-minute drive from Utica College
  • Cats and dogs welcome for a fee (restrictions apply)
Free breakfast is available daily. Public spaces have free WiFi. A fitness center, a vending machine, and an arcade/game room are also featured at the business-friendly Quality Inn & Suites New Hartford - Utica. Self parking is free. A complete renovation of Quality Inn & Suites New Hartford - Utica was completed in August 2022.
Guests are served free continental breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Arcade/game room
  • Gym

Family friendly

  • Arcade/game room

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Renovated entire property - August 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per night, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

New Hartford Hotel Hotel
New Hartford Hotel New Hartford
New Hartford Hotel Hotel New Hartford

Quality Inn & Suites New Hartford - Utica Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 238 out of 716 reviews
Rating 8 - Good. 193 out of 716 reviews
Rating 6 - Okay. 128 out of 716 reviews
Rating 4 - Poor. 70 out of 716 reviews
Rating 2 - Terrible. 87 out of 716 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Cory

Stayed 1 night in Aug 2025

8/10 Good

Teresa

Liked: Cleanliness, property conditions & facilities
Clean room-no issues
Stayed 1 night in Nov 2025

10/10 Excellent

Kevin

Stayed 1 night in Nov 2025

4/10 Poor

JOSE

Business traveller, Travelled with partner
The bathroom, in particular, could use an update. There are several things that are already outdated. The room itself is quite nice. The bed is good, but the pillows aren’t very comfortable. The location is fine. Everything else is acceptable.
Stayed 3 nights in Nov 2025

2/10 Terrible

Maya

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
If you thought to yourself man, I would love a room where it is filthy and I love dirty sheets, long hairs on the shower bottles, dirty finger prints on the tissue box holder, orange stuff in the toilet a dirty floor and a room that smells.like cigarettes even though this place says no smoking this is the place to be. Also, if you want to hear loud people smoking outside your window even better. Try this place if you're want to raise your blood pressure. If you also like deep lines of possible rust in the bed of the shower. Give this place a try. Also an ironing board covered in mysterious stains try this place. If you say to yourself damn, I love the feeling of feeling insanely dirty in a bathroom this is the place to be.I have photos to coroberate what 1 said. Quality in more like lack of quality in - all of this is alleged. I do wish they had a submit photos option. Due to me having numerous photos to cooincide the alleged claims in the above mentioned. ^^
Stayed 1 night in Nov 2025

4/10 Poor

Ruth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There are no elevators. Breakfast was horrible. Rooms look like they’re motels with poor upgrade. You get what you pay for I guess.
Stayed 2 nights in Oct 2025

2/10 Terrible

Fabian, Hollywood

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirt, hair, garbage, spilled medication under the bed. Hair, dust , other things under AC unit. Baseboards taped together. Tub stained or worn and covered with dirty anti skid shield.
Under bed 1
Under bed 2
Under AC unit
Bathroom baseboard
Stayed 1 night in Nov 2025

6/10 Okay

brad

Not the newest of hotel really small rooms over priced for what has to offer
Stayed 1 night in Oct 2025

6/10 Okay

Susan

Travelled with family, Travelled with partner
Liked: Cleanliness
Basic place, but clean and mostly fine. Appreciated that even though housekeeping was only on request they did come in and resupply things like towels. Downsides were strange metal bed skirts that make a dramatic cymbal noise when you inevitably kick them getting in or out of bed. And Fox News in the breakfast room? Please, something neutral or silence instead. Hard to start the day right with Maria Bartiromo screaming at me.
Stayed 2 nights in Oct 2025

4/10 Poor

daniel

Stayed 1 night in Nov 2025

10/10 Excellent

Devki

Stayed 1 night in Oct 2025

10/10 Excellent

Cynthia

Liked: Cleanliness
Staff was courteous and bed was very comfortable!
Stayed 2 nights in Oct 2025

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room is clean and comfortable. The breakfast is a bit tired for Choice Hotels. The pet charge is relatively high for the cost of the room.
Stayed 1 night in Oct 2025

4/10 Poor

Andrea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room smelled like it hadn't been used in a while, a musty smell, the smell of stale cigarettes and old people. another guest did nothing but slam the doors at 1030pm for about an hour up and down the hall. When I arrived at check in after travelling all day, instead of my lic i grabbed my debit card and Amex card, in which the guy noticed and he asked me which to charge and I said the amex card as I then had my debit card in my hand. I paid and signed the pad using the Amex card, when I woke up they charged both cards. With the lack of sleep I woke up got dressed and didn't even want to shower there. I informed the lady at the desk about being double charged, and she acted like it was my fault and an inconvenience she had to void it and never said sorry just walked away. I booked it because it was close to Utica university where my son goes, Ill pay 500 a night to stay elsewhere for one night. I won't ever go back.
Stayed 1 night in Oct 2025

6/10 Okay

April

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
The hotel is fine for the price. There is a nice amount of grassy area if you're staying with a dog, which is convenient. The staff was friendly and the location is good.
Stayed 2 nights in Oct 2025

10/10 Excellent

Javier

Stayed 2 nights in Oct 2025

4/10 Poor

Amy

Stayed 1 night in Oct 2025

8/10 Good

JOSE

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The menu is quite limited. The location is good — it’s very quiet. The staff is very friendly, although they won’t clean your room unless you ask them to.
Stayed 5 nights in Oct 2025

10/10 Excellent

Jason

Liked: Cleanliness
Stayed 1 night in Oct 2025

6/10 Okay

Elizabeth

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The location of the hotel was good. close to downtown area and shopping centers. Large parking lot. Lobby area has been updated and it was bright and clean. Staff were all pleasant. Continental breakfast was good, basic options plus a waffle maker. The room itself was awkward. The bathroom was very small and I did not like that the sink was outside of the bathroom next to the room door. The bath was outdated and some mildew or mold on tub and in corners on the floor. Some stains noted on the floor. I did not like that the bed frame was an enclosed piece of hallow sounding metal, it was loud when you accidentally bumped it with your legs/feet. The mattresses were not good, but not terrible. Pillows were good. It was also quite pricey for the weekend, comparable prices to far nicer hotels. Overall fine if you could get a decent price on the room and looking to save money
Stayed 2 nights in Oct 2025

8/10 Good

Desiree

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Judd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Oct 2025

8/10 Good

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, especially the staff. A bit old and could use a bit of an update, but very clean and comfortable for the price. The breakfast was not so great, but there was toast and yogurt which were fine. I would stay again
Stayed 1 night in Oct 2025

8/10 Good

CLOVIS HENRIQUE

Stayed 1 night in Oct 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is hard to find.
Stayed 1 night in Oct 2025