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Hotel Chao

2.5 star property

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Photo gallery for Hotel Chao

Property entrance
Sauna
Desk, blackout curtains, iron/ironing board, free WiFi
Hair dryer, towels, soap, shampoo
Front of property

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

View in a map
Oude Pijlsweerdstraat 72BIS, Utrecht, Utrecht, 3513GL
  • Place, Oudegracht
    ‪10 min walk‬
  • Place, TivoliVredenburg
    ‪16 min walk‬
  • Place, Hoog Catharijne
    ‪17 min walk‬
  • Airport, Amsterdam (AMS-Schiphol)
    ‪47 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room (Small)

Desk, blackout curtains, iron/ironing board, free WiFi

Double Room (Small)

  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Comfort Triple Room

Comfort Triple Room

Comfort Triple Room

  • 13 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Comfort Quadruple Room

Comfort Quadruple Room

Comfort Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Comfort Family Room

Comfort Family Room

Comfort Family Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

View all photos for 7 Person Room

7 Person Room

7 Person Room

  • Sleeps 7
  • 3 Double Beds and 1 Single Bed
  • Free Wi-Fi

View all photos for City Double Room, Hot Tub

City Double Room, Hot Tub

City Double Room, Hot Tub

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, Hot Tub

Deluxe Double Room, Hot Tub | Jetted bathtub

Deluxe Double Room, Hot Tub

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Basic Single Room, 1 Bedroom (Small)

Desk, blackout curtains, iron/ironing board, free WiFi

Basic Single Room, 1 Bedroom (Small)

  • 10 sq m
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

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Exterior
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  • Free Wi-Fi
  • Restaurant
  • Gym
4.2 out of 5, Very good, 1,002 reviews
The price is €88
includes taxes & fees
5 Jul - 6 Jul
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About this property

Hotel Chao

A snack bar/deli, a sauna, and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Other amenities include a 24-hour front desk, express check-out, and a front-desk safe.
Hotel Chao offers 18 air-conditioned accommodations with hair dryers and irons/ironing boards. 40-inch flat-screen televisions come with cable channels. This Utrecht hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
Recreational amenities at the hotel include a sauna.
During your stay at Hotel Chao, you'll be within walking distance of Oudegracht. Free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli are available.
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop/cafe
  • Continental breakfast served daily for a fee
  • Amenities include a front-desk safe and a vending machine
  • Onsite recreation includes a sauna
  • Within a 15-minute walk of Oudegracht and Dutch Waterworks Museum
  • Pets welcome for a fee (restrictions apply)
Along with a coffee shop/cafe, there's a snack bar/deli on site. WiFi is free in public spaces. A sauna, a vending machine, and room service (during limited hours) are also featured at Hotel Chao.
For a fee, guests can enjoy continental breakfast daily from 4:00 AM to noon.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking; discounts available

Food and drink

  • Daily continental breakfast available 4:00 AM to noon for a fee: EUR 11.95 per person
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Hot tub
  • Sauna

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • No lift

More

  • 3 floors

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 15

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The check-in location differs from the property location; go to: [at the cafetaria]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Maximum 1 (weight limit: 88 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 11.95 per person
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
The check-in location differs from the property location. To check in, guests will need to go to at the cafetaria
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property does not have a Netherlands Tourist Board rating. For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

CHAO BB B&B Utrecht
CHAO BB B&B
CHAO BB Utrecht
Hotel-Chao.nl B&B Utrecht
Hotel-Chao.nl B&B
Hotel-Chao.nl Utrecht
Hotel Chao.nl
Hotel-Chao.nl Hotel Utrecht
Hotel-Chao.nl Hotel
Hotel Chao.nl
Hotel Chao Hotel
Hotel Chao Utrecht
Hotel Chao Hotel Utrecht

Hotel Chao Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 21 out of 113 reviews
Rating 8 - Good. 35 out of 113 reviews
Rating 6 - Okay. 36 out of 113 reviews
Rating 4 - Poor. 13 out of 113 reviews
Rating 2 - Terrible. 8 out of 113 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

MAIKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel. Reasonable and warm staffs
Stayed 1 night in Sep 2023
Verified

8/10 Good

MAIKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel!

Nice hotel with kind staff. We like this hotel. They serve room service also. Ths hotel location is convenient to the city central of Utrecht.
Stayed 14 nights in Aug 2023
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic, affordable rooms a short walk from the old city. Pleasant staff, always quick to respond Typical narrow/steep Dutch stairs to rooms need to navigated with care
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

mr a

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good night sleep, it was quiet in the hotel. comfortable bed and clean room. Very good
Verified

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GREAT Value

Great value for the money. Excellent location . 10 -15 minute walk to everything. Room size was adequate for a couple. Wifi was EXCELLENT and nice hot showers. Will definitely stay again. Staff very nice.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

GERMAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Maiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kind staffs

Convenience and kind staffs
Stayed 1 night in Sep 2023
Verified

8/10 Good

Alina

Liked: Staff & service
Late checkin
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

Marc

Liked: Staff & service
ok
Stayed 2 nights in Aug 2025
Verified

4/10 Poor

Elena

Liked: Staff & service
Disliked: Room comfort
Utrecht is expensive to stay, also For one night maybe it s better to sleep farer and come For a one-day visit ! The Place is really too expensive For what it offers i think ! The women is really kind, fast and simple in the advices, but i think the price is really too Much For a room like that ! Maybe a romantic trip is not the appropriate set to stay, even if with some Friends with which share the Price could be different!
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Dina Louise

Liked: Cleanliness
Die Treppen sind so eng und steil gut dass wir kein Koffer mit hatten. Es ist sehr hell hörig
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

claire

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel inadapté pour un séjour avec des enfants

Chambre d’hôtel pas du tout adaptée à un séjour en famille. Le seul point positif est la gentillesse du mr qui nous a accueilli. On rentre dans l’hôtel par les toilettes de la cafétéria du rdc, puis un couloir et 2 escaliers tellement d’exigus et raides qu’il a été difficile de les monter avec des enfants en bas âge. La chambre avait un sauna et un jacuzzi donnant directement dans la chambre. Pas de tapis de bains juste une bouche d’évacuation dans le sol quand on sort du jacuzzi ce qui n’est pas pratique surtout avec des enfants et un sol en caoutchouc en très mauvais état et très glissant. Les 4 serviettes de toilettes étaient tachées. Il n’y a pas de lampes de chevets ni bouilloire. On a retrouvés des perces oreilles et cafards dans la chambre. Très mauvaise expérience qui ne correspond pas à un ***
Stayed 1 night in Aug 2024
Verified

2/10 Terrible

claire

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel miteux avec gros problèmes d’hygiène

Pire séjour en nuit d’hôtel que j’ai vécu avec ma famille. Le seul point positif est la gentillesse du mr qui nous a accueilli. On s’est retrouvé à rentrer dans l’hôtel par les toilettes de la cafétéria du rdc, puis des couloirs et 2 escaliers tellement d’exigus et raides qu’il a été difficile de les monter avec des enfants en bas âge. La chambre avait un sauna et un jacuzzi en plein milieu?! Aucune intimité pour se doucher car le jacuzzi est au milieu des lits. Pas de tapis de bains juste une bouche d’évacuation dans le sol. Et le sol n’est parlons pas : du caoutchouc?! Les serviettes de toilettes étaient toutes tachées on on a retrouvés des perces oreilles et cafards dans la chambre. Bref hôtel à fuir qui ne correspond pas à un ***
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Pacifique

Le check out est trop tôt, 10h. Ce n'est pas normal.
Stayed 4 nights in May 2023
Verified

8/10 Good

Bjorn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goede service en comfortabel de bedden
Stayed 1 night in Nov 2022
Verified

2/10 Terrible

marco

Disliked: Cleanliness, amenities, property conditions & facilities
Sporco.
Stayed 2 nights in Nov 2021
Verified

6/10 Okay

CD

Disliked: Cleanliness, property conditions & facilities, room comfort
Heel onrustig en lawaaierig De hele nacht kabaal, muziek en gestommel
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Dragos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
Stayed 1 night in Nov 2020
Verified

2/10 Terrible

volkan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

kirlilik ve muhattap yok

Kirli güvenilirliği az
Stayed 4 nights in Jan 2020
Verified

2/10 Terrible

nedret

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Toz kir her kapıyı açan tek bir anahtar

İş seyahatim için gittiğim Utrecht de tam bir felaket olan oda konfor ve temizlik ile karşılaştım.oda toz ve pislik içindeydi
Stayed 4 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schone kamer met faciliteiten zoals airco en koelkast. 10 minuten van het centrum
Stayed 1 night in Jan 2020
Verified

4/10 Poor

Angelo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pessima

esperienza non buona
Stayed 2 nights in Dec 2019
Verified

4/10 Poor

EY

Disliked: Amenities, property conditions & facilities
This was the smallest room I've ever stayed at a hotel. Unfortunately since we had just travelled from a different continent and were looking for a temporary stay while we look for an apartment had a lot of luggage. With 1 double bed and 1 so-called twin and with 3 people in the room it was like canned sardines. Some other rooms looked slightly bigger but for some reason we ended up with the tiniest. Luckily it was ground floor so I was spared the weight lifting. Last 2 nights the HVAC system did not work (had to manually reduce the mechanical heater to cool the room down) No microwave in the room and staff would not replenish the coffee/sugar etc without being asked. Never got extra pillow/comforter either even after asking. I have lived in all sorts of hotels/motels and in a few countries as well but this was literally the most claustrophobic experience of my life. For 100+ EUR per day I do expect a slightly bigger room. This is not central London or Tokyo
Stayed 5 nights in Dec 2019
Verified

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Noce stay

My stay was generally good. The room was very clean but unfortunately my particular room smelt of acetone, perhaps from a previous guest. The shower could've have been a bit warmer bit the flow of water was very good.You just need to watch out for the leathal stairs.
Stayed 5 nights in Sep 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre et salle de bain très propre. Climatisation dans la chambre. Personnel à l'écoute. Prix un peu chère .
Stayed 2 nights in Aug 2019