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The Cumberland Hotel by NEU Collective

4.5 star property

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Photo gallery for The Cumberland Hotel by NEU Collective

Deluxe Suite, 1 Bedroom, Terrace, City View
Junior Suite
Exterior
Deluxe Suite, 1 Bedroom, Terrace, City View
Junior Suite

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

Map
Triq San Gwann, Valletta
  • St. Johns Co - Cathedral
    ‪2 min walk‬
  • Sliema Ferry
    ‪6 min walk‬
  • Malta Experience
    ‪8 min walk‬
  • Luqa (MLA-Malta Intl.)
    ‪30 min drive‬

Room options

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Bedroom

Superior Room, 1 Bedroom

Superior Room, 1 Bedroom

  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 Bedroom, Terrace, City View

Deluxe Suite, 1 Bedroom, Terrace, City View

Deluxe Suite, 1 Bedroom, Terrace, City View

  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 48 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

The Cumberland Hotel by NEU Collective

Luxury hotel with free breakfast and a rooftop terrace
This smoke-free hotel features a restaurant, a rooftop terrace, and a 24-hour front desk. Free cooked-to-order breakfast and free WiFi in public areas are also provided.
The Cumberland Hotel by NEU Collective offers 23 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Our customers tell us they can't get enough of The Cumberland Hotel by NEU Collective's great location. During your stay, you're just a quick walk from Malta Experience. Enjoy features like free breakfast and free WiFi in public areas, plus a restaurant.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Enjoy Mediterranean cuisine while dining at Grana
  • Amenities include an elevator and a rooftop deck
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 2-minute drive from Malta Experience and 9 minutes from Sliema Promenade
There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces. The luxury The Cumberland Hotel by NEU Collective also features a rooftop terrace and an elevator.

This 4.5-star Valletta hotel is smoke free.

Guests are served free cooked-to-order breakfast daily from 7 AM to 11:00 AM.
Grana - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM to 11:00 AM
  • A restaurant

Restaurants on site

  • Grana

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Rooftop terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.50 per person, per night, up to 10 nights. This tax does not apply to children under 18 years of age.
  • Destination fee: EUR 0.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 27 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.
Property Registration Number C8171

Property is also known as

Cumberland Hotel Valletta
Cumberland Valletta
The Cumberland
The Cumberland Hotel by NEU Collective Hotel
The Cumberland Hotel by NEU Collective Valletta
The Cumberland Hotel by NEU Collective Hotel Valletta

The Cumberland Hotel by NEU Collective Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 291 out of 419 reviews
Rating 8 - Good. 97 out of 419 reviews
Rating 6 - Okay. 23 out of 419 reviews
Rating 4 - Poor. 5 out of 419 reviews
Rating 2 - Terrible. 3 out of 419 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wenjuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is close to Valletta centre, ferries and bus station. It’s a decent hotel but our room had an internal view so it was dark and the hotel flooring transmits sound very efficiently. The staff were very helpful and friendly. The breakfast was bountiful but varied in quality.
Stayed 7 nights in Nov 2024

2/10 Terrible

SEDAT AYGUN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I bought the hotel through expedia. They gave us the worst room in the hotel. The room smelled very strong due to humidity, the walls and the bed were soaked due to humidity. Even though I told the reception that I couldn't breathe at night, they told me that there were no rooms with the same status and although they knew the condition of the room, there were only rooms in the upper category and that I could change by paying the difference and directed me to the same room.
Stayed 1 night in Oct 2024

10/10 Excellent

Crystal, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Suzanne

Stayed 3 nights in Sep 2024

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Sep 2024

10/10 Excellent

Payal

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for sightseeing, it was close to transportation (Ferries etc.) and a lot of great dining options. I found the staff welcoming and very helpful from arrival to departure. Also, the breakfast which is served at the attached restaurant was excellent with an array of options. I would definately stay at this hotel again.
Stayed 3 nights in Aug 2024

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Very nice stay , staff were very friendly and helpful , the property felt very safe and the breakfast delicious, the roof top jacuzzi was fun to use and see the roof tops and the lights of Malta at sunset
Stayed 1 night in Sep 2024

10/10 Excellent

Matthew

Stayed 3 nights in Jul 2024

10/10 Excellent

Yuen yee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Aurea

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel is perfect. We stayed for 3 nights- outside weather was hot and coming back to a cool and clean room is priceless.
Stayed 3 nights in Jul 2024

10/10 Excellent

Mihails

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay for three nights. Quiet boutique hotel in central Valletta. Excellent, observant, friendly no-nonsense staff. Hope to be back soon.
Stayed 3 nights in May 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sandra Says

This is a fantastic location, we thoroughly enjoyed our time here, the delicious and warm and hardy breakfast at the restaurant, next-door, which is owned by the hotel is perfect
Stayed 5 nights in May 2024

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

6/10 Okay

Faye

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Mixed review - lots of pros and cons

This hotel has lots of pros and lots of cons - it depends on what matters to you in a hotel. CONS: - The hotel wasn’t what we expected based on the reviews: much more worn than expected and not what 4star hotels usually are. - You have to drag your luggage up a steep pedestrian only street to access the hotel. Those with mobility problems need to be aware of this. - It was noisy at night as we were on the street side. It did get quieter around 11pm (later on Saturdays) and as it is close to St John’s Co-Cathedral there are church bells every 15mins all day and night. PROS: - Room was big - Staff were excellent - Breakfast was great: generous portions & a wide range of options (is menu based, not a buffet). - Hotel restaurant, Grana, is really good for dinner too. - Located very close (waking distance) to many main sites in Valletta. -Roof terrace was a good place to see the fireworks that took place when we were there. So our review is 3-stars as there were some really good things and some not so good things about this hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel. Staff were so amazing and accommodating. Location is perfect to explore.
Stayed 7 nights in Apr 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Debra Jean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel in a really good location in Valletta. We had a deluxe room with a terrace which was clean and very comfortable. Although the terrace faced onto the street the room was very quiet at night. The staff are very polite and helpful. Breakfast in the Grana restaurant was very good. The location of the hotel is excellent, within walking distance of all the sights in Valletta, 10 minutes or so from the bus terminal and only about 15 minutes from the Gozo ferry terminal. I would definitely recommend this hotel.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Thank you for all your services.
Stayed 8 nights in Mar 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
lovely, little hotel. friendly staff
Stayed 4 nights in Mar 2024

6/10 Okay

Daria

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I don't understand why they're writing that they're committed to sustainability and are eco-friendly - we were there 2 nights and got our bed sheets changed and towels changed (we did NOT leave them on the floor), also cleaner threw away the soap bar that we used once and left a new one... Unbelievable... The cleaner has also misplaced the things around the room, like I found a toothpaste inside my backpack in the room (?). The property is nice, but worn out in many places. Our room was on 1st floor and was it was loud - from 7am we could not sleep as the phone was constantly ringing at the reception and the staff was going around cleaning and preparing breakfast - there is completely no isolation at the door. The double bed felt nothing like 5 star hotel bed - very small and not too comfortable. The staff is very friendly and super polite, the location of the place is great.
Stayed 2 nights in Mar 2024