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Pelicanstay in Burnaby

3.5 star property

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Outdoor pool
Suite, 2 Bedrooms | Private kitchen
Front of property
Suite, 2 Bedrooms | Living area
Interior entrance

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
4960 Sanders Street, Burnaby, BC, V5H 1S9
  • Place, Metropolis at Metrotown
    ‪3 min walk‬
  • Place, Crystal Mall
    ‪10 min walk‬
  • Place, Deer Lake
    ‪20 min walk‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪21 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area

Suite, 1 Bedroom

  • City view
  • 74 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Living area

Suite, 2 Bedrooms

  • City view
  • 88 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

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About this property

Pelicanstay in Burnaby

This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Other amenities include self parking. Housekeeping is not available.
Pelicanstay in Burnaby offers 5 air-conditioned accommodations with washers/dryers and coffee/tea makers. Accommodations at this 3.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with Netflix.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
During your stay at Pelicanstay in Burnaby, you're just a quick walk from Metropolis at Metrotown. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Onsite recreation includes tennis courts and a gym
  • 11 minutes by car from Pacific Coliseum and 14 minutes from Vancouver General Hospital
There's a restaurant on site. Public spaces have free WiFi. Pelicanstay in Burnaby offers its guests an outdoor pool and a fitness center. Parking is available for a fee.

This 3.5-star Burnaby hotel is smoke free.

Pelicanstay in Burnaby has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CAD 10 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Things to do

  • Gym
  • Outdoor pool
  • Tennis

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Living room
  • Outdoor pool
  • Separate in-room dining area

Guest services

  • No housekeeping service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV
  • Netflix

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Separate dining area

More

  • Air conditioning
  • Iron/ironing board
  • Living room
  • Washer/dryer

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9 PM
Late check-in fee: CAD 25 for check-in between 9 PM and 6 AM
Minimum check-in age: 25

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges 3.5 percent for credit card payments
There is no front desk at this property
Guests will receive an email with check-in instructions and key retrieval information prior to arrival; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Key retrieval, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of CAD 250 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 10.00 per day
  • Late check-in fee: CAD 25 for check-in between 9 PM and 6 AM
  • Credit card charges are subject to a surcharge of 3.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Executive Suites Burnaby Apartment
Executive Suites Burnaby
Pelicanstay in Burnaby Hotel
Pelicanstay in Burnaby Burnaby
Pelicanstay in Burnaby Hotel Burnaby

Pelicanstay in Burnaby Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 3 out of 18 reviews
Rating 8 - Good. 8 out of 18 reviews
Rating 6 - Okay. 4 out of 18 reviews
Rating 4 - Poor. 1 out of 18 reviews
Rating 2 - Terrible. 2 out of 18 reviews

7.6/10

Cleanliness

6.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect - across from the Shopping Mall.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 7 nights in Jul 2019

6/10 Okay

Verified traveller

General cleaning of the property was not good. .............
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full open kitchen and washing machine. Underground parking spacious and easy. Building entry by card s convenient.
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nila was waiting for us at the highrise's entrance. She kindly showed us everything in the newly renovated apartment including how to use the air conditioner, dishwasher and washer/dryer. We opted to pay the extra $10/day indoor fully-secured garage, although the neighboorhood is nice. The concrete construction muffles most noises with the exception of the occasional bark from the neighbor's dog.
Stayed 5 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Overall a good value for the price.

We didn't have any dish towels or soap, the pillows were not good (we bought our own) We also had a broken bedroom closet door which the manager had reported to the powers that be. We had no TV service for 5 days, Telus did come in and repair on our last day there. The patio doors were filthy altho the suite itself was quite clean We feel it is the responsibility of the onsite manager to ensure everything is in proper working order before a guest arrives in order to provide a seamless stay.
Stayed 6 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Self check in. Instructions to follow. Great prices, all the things you need provided. An entire apartment to myself.
Stayed 6 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
we were melting as we were unable to turn off the heating vents. We did have fans in the suite but could not sleep at night. They have kindly offered us another room while they attend to the issue as wee are scheduled to stay with them again.
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Mar 2019

8/10 Good

Tim, Edmonton

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Communication could definitely improve, not good, location great, apartment good
Stayed 9 nights in Jan 2019

8/10 Good

Tim, Whitehorse

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
convenient to metrotown and the skytrain if you no vehicle privacy weight room onsite manager never met us at the front door just talked thru intercom and gave us instructions and door code # thru intercom which wasnt very secure difficult understanding Nila due to lack of english skills and more importantly not meeting us in person we did give her ample time to meet us at the property as well once we arrived at the airport. Overall once we figured everything out we would stay there again
Stayed 9 nights in Jan 2019

2/10 Terrible

Omario

I Feared For My Mother's Safety! PLEASE AVOID!

This is not a hotel - it is a sub-par Airbnb service that uses terrible advertising practices. After you reserve, they send you a weird email where they would like you to double-confirm all of your information again. They want you to upload your credit card pictures, front and back, and your photo identification. Isn't this already all handled on the hotels.com site? Why ask for it again? Every email you receive is from a different person. Their grammar and spelling is strange - I don't think they are based in North America at all. I booked a room for my 75-year-old mother, and they completely ruined her arrival. They give you THREE phone numbers for their contact information. One is Whatsapp only, one is a voice line that nobody answers, and I didn't try the third. My mother texted the Whatsapp number and she said someone would reply soon. NO reply. Then she called - couldn't get a hold of anyone. These hurtful people left my mother waiting AT NIGHT, ALONE, in front of their property for over two hours. I can't tell you how angry I was. Then? The air-conditioning wasn't working! They said they would fix it - they did not. My mother LEFT THIS PROPERTY EARLY because they were so terrible - we checked her in to a real hotel. We still had two nights on the reservation but I feared for my mother's safety. Please be careful and DO NOT reserve this property.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
It was good
Stayed 3 nights in Jul 2018

2/10 Terrible

T, Canada

Disliked: Staff & service, property conditions & facilities, room comfort

Great location- if that is all u care about,

If location is the only thing you care about- this is your place! Horrible from beginning to end. Little to no communication with local staff, All furniture is uncomfortable. Beds are hard! Teenagers had backache after 1 night - still had 2 more to go. Not a hide abed- flip down.... should not even be consindered as part of sleeping furniture! No cable,(wasn’t working and informed staff but was never called back 3 days I was there),No AC, no screens on widows or patio slide, no ventilation! Hot, uncomfortable nights. Had asked for phone # of local staff in case of emergency, she was supposed to bring me linens for fold down- 2 hrs (after 10:15 pm) later I called- she forgot- then asked me if I really needed it! There was 3 of us in this room. 1 bath towel/person, 1 hand towel and 1 facecloth,for 3 women (2teenage girls) for 3.5 days!! Dishes weren’t in cupboard, they were overloaded in the dishwasher! Guess I have to do the dishes if I want to use them! Cupboards, fridge and freezer had other guests food in them. Just so much wrong with this location- other than the location.
Stayed 3 nights in Jul 2018

10/10 Excellent

TANYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Apartment in Burnaby

Walking distance to Metrotown Mall. Clean and very spacious. Amazing Kitchen. Great parking. Close to everything. Felt safe. The check in process was odd but it all worked out.

4/10 Poor

edith

Disliked: Cleanliness, staff & service, room comfort

MUY MALA ATENCION Y SERVICIO

Stayed 6 nights in May 2019

10/10 Excellent

TAKEMICHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

現地に住んでいるような感覚で過ごせます。

フロントがなく、すべてメールのやり取りのみで部屋を借りるため、クレジットカードの番号、セキュリティ番号を求められます。はじめは戸惑いましたが、誰にも会わないため、宿泊してみて納得できました。場所はメトロタウンから少し離れていますが、苦になりほどではありませんし、路線バスもあります。アパートは快適で、調味料、洗剤等すべてそろっていますので、到着した日から生活できます。チェックイン、チェックアウトの仕方が変わっていますが、予約後に届くメールにきちんと説明されています。メトロタウンにはT&Tがあり、ちょっとした日本の食材も買うことができます。快適に過ごすことができました。真夜中現地時間の深夜1時にホテル評価の電話が掛かってきたことだけが残念でした。
Stayed 6 nights in May 2018

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort