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NEW ROYAL INN

2.0 star property

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Comfort Triple Room, 3 Single Beds, Mobility Accessible, Non Smoking
Family Quadruple Room
Premium bedding, down duvets, individually decorated
Front of property – evening/night
Royal Room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
379 Twelfth Street, New Westminster, BC, V3M 1T8
  • Place, Royal City Centre Shopping Mall
    ‪9 min walk‬
  • Place, Columbia Square Plaza
    ‪11 min walk‬
  • Place, Douglas College
    ‪13 min walk‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪21 min drive‬

Room options

View all photos for Classic Double Room, 1 Queen Bed with Sofa bed, Mobility Accessible, Non Smoking

Premium bedding, down duvets, individually decorated

Classic Double Room, 1 Queen Bed with Sofa bed, Mobility Accessible, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Comfort Triple Room, 3 Single Beds, Mobility Accessible, Non Smoking

Comfort Triple Room, 3 Single Beds, Mobility Accessible, Non Smoking

Comfort Triple Room, 3 Single Beds, Mobility Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Club Double Room, 1 Queen Bed with Sofa bed, Mobility Accessible, Non Smoking

Premium bedding, down duvets, individually decorated

Club Double Room, 1 Queen Bed with Sofa bed, Mobility Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for City Double Room, Multiple Beds, Mobility Accessible, Non Smoking

Premium bedding, down duvets, individually decorated

City Double Room, Multiple Beds, Mobility Accessible, Non Smoking

  • 40 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Queen Sofa Bed and 1 Single Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • City view
  • Sleeps 5
  • 1 Queen Bed, 1 Queen Sofa Bed and 1 Single Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Royal Room

Royal Room

Royal Room

8.0 out of 10
Very good
(1 review)
  • 34 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Executive Room

Executive Room

Executive Room

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Premium Room

Premium Room

Premium Room

  • 31 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

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About this property

NEW ROYAL INN

Hotel in New Westminster with free parking
This hotel features laundry facilities, free self parking, and free WiFi in public areas. Other amenities include a vending machine. Housekeeping is available on request.
NEW ROYAL INN offers 14 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. 43-inch Smart televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This New Westminster hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at NEW ROYAL INN, you'll be within walking distance of Douglas College. Features include free WiFi in public areas and free self parking, plus laundry facilities.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Amenities include laundry facilities, a car charging station, and a vending machine
  • Just a 2-minute drive from Douglas College and 9 minutes from Metropolis at Metrotown
As a guest of NEW ROYAL INN, you'll find a vending machine, laundry facilities, and local meal delivery service. WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this New Westminster hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Limited number of on-site self parking spaces per unit
  • Onsite parking includes off-street options

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet (74 centimetre high)
  • Hardwood flooring in room
  • No lift
  • Portable shower seat

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Freezer
  • Meal delivery service
  • Microwave
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 4:00 PM - midnight
Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per stay
  • A damage deposit of CAD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
The front desk at this property is open daily from 4:00 PM - midnight.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information and smart lock details. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
Property Registration Number 134159
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Royal Hotel
NEW ROYAL INN Hotel
NEW ROYAL INN New Westminster
NEW ROYAL INN Hotel New Westminster

NEW ROYAL INN Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 41 out of 85 reviews
Rating 8 - Good. 25 out of 85 reviews
Rating 6 - Okay. 12 out of 85 reviews
Rating 4 - Poor. 2 out of 85 reviews
Rating 2 - Terrible. 5 out of 85 reviews

9.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kayla

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 2nd staying there and was over all happy with it!
Stayed 3 nights in Oct 2025

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bed was a bit too hard, a mattress topper would have made a very comfortable sleep, other than that , we would stay again if ever we need to be that way again
Stayed 2 nights in Sep 2025

6/10 Okay

Bryan

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean room great staff little loud at night. And not very hot water in the shower
Stayed 1 night in Oct 2025

2/10 Terrible

AMIR

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thi stay was the worse hotel i ever stayed. The room was dirty and there was a layer of dust over everything, the shower was very dirty with black marks on the ceiling, the toilet seat was broken, tables and all the surfaces was dirty. I have pictures but not able to upload here. I spoke with the manager and sent them the pictures but they didn’t do anything about it.
Stayed 1 night in Sep 2025

8/10 Good

Tashia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The parking was quite convenient and was free. The linens were nice and the couch was comfy
Stayed 6 nights in Sep 2025

2/10 Terrible

Shane, NEW WESTMINSTER

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and a surprisingly large room!
Stayed 1 night in Sep 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
You can only book online and there’s no front desk staff only the people from the security office next door. There are 6 parking spots total and the rest would be limited street parking. The hotel is practically new and very nice.
Stayed 1 night in Sep 2025

10/10 Excellent

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean, newly renovated room with lots of amenities.
Stayed 2 nights in Sep 2025

6/10 Okay

Adrian

Stayed 1 night in Sep 2025

10/10 Excellent

Deren, Victoria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It actually was more like staying in an apartment then a hotel which i appreciated.
Stayed 2 nights in Sep 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and pleasant!
Stayed 1 night in Sep 2025

10/10 Excellent

Lakpa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a new hotel so it smells fresh paints. We’re four people stayed for two nights. But it’s not for cooking people though!!
Stayed 2 nights in Sep 2025

8/10 Good

Gillian

Stayed 1 night in Sep 2025

2/10 Terrible

Jan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This property is an old office building that's been converted into hotel rooms. There was NO registration desk for check in, NO maid service or other amenities. We had to hunt down someone to get one key (we requested 2), the "office" door on the outside of the building was bolted shut & you entered through a hallway. We needed extra towels, & light bulbs for the bathroom, an extra lamp as there was no light in the bedroom area. You could not walk between the beds & the shower floor was slippery and a hole where it drained was dangerous. The little gal hanging out was pleasant & helpful but it was scary trying to check in with all the doors locked & no notification of what to do or who to call after paying for 3 nights.There were no restaurant's close, no brochures about the area & nobody to direct us anywhere. I never received a lodging receipt for our stay. If we could have found another room on the Labor Day weekend we would not have stayed here. I would not recommend this "hotel"!!
Stayed 3 nights in Aug 2025

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Fast, efficient check-in and check-out!
Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean! Private ! Peaceful!
Stayed 4 nights in Aug 2025

10/10 Excellent

Erynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my boyfriend stayed here after driving all the way from Calgary AB. This was a great stay with convenient parking at the back which was free. If we stayed here longer than 3 days it would be perfect as it had dishes and a microwave in the suit. The security on the doors made it feel extra safe as well. Highly recommend!
Stayed 2 nights in Aug 2025

6/10 Okay

Paramjot

Good
Stayed 1 night in Jul 2025

10/10 Excellent

Felisha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, answer promptly. Limited parking spaces in back (6). Staff is not on site, you have to call them.
Stayed 6 nights in Aug 2025

10/10 Excellent

Richard

Stayed 2 nights in Aug 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Aug 2025

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swift, smooth, no-hassle check-in and check-out. :-)
Stayed 2 nights in Aug 2025

8/10 Good

Pauline

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

May

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2025