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EMS Hotels Boca del Río

3.0 star property

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Photo gallery for EMS Hotels Boca del Río

Balcony
Deluxe Double Room, 2 Double Beds
Balcony
Property entrance
Balcony

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service

Explore the area

View in a map
Calle Doce No. 22, Boca del Río, VER, 94294
  • Place, University of Veracruz
    ‪8 min walk‬
  • Place, Estadio Universitario Beto Avila
    ‪15 min walk‬
  • Place, Plaza Mocambo Veracruz
    ‪17 min walk‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪31 min drive‬

Room options

View all photos for Basic Double Room, 2 Double Beds

Basic Double Room, 2 Double Beds

Basic Double Room, 2 Double Beds

  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(3 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

EMS Hotels Boca del Río

This smoke-free hotel features an outdoor pool, a coffee shop/cafe, and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite.
EMS Hotels Boca del Río offers 28 accommodations with air conditioning. Flat-screen televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include an outdoor pool.
During your stay at EMS Hotels Boca del Río, you're just a quick walk from Museo Agustín Lara. Free WiFi in public areas, an outdoor pool, and a coffee shop/cafe are available.
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop/cafe
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Just a 3-minute drive from Veracruz Aquarium and a few minutes from Plaza Las Americas Shopping Mall
  • Cats and dogs welcome for a fee (restrictions apply)
There's a coffee shop/cafe on site. WiFi is free in public spaces. An outdoor pool, a terrace, and a vending machine are also featured at EMS Hotels Boca del Río.

This 3-star Boca del Río hotel is smoke free.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Street parking available
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • A coffee shop/cafe

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool umbrellas
  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 350 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Real de Boca
Real de Boca Hotel
Hotel Real De Boca Veracruz/Boca Del Rio, Mexico
Real Boca Hotel Boca del Rio
Real Boca Hotel

EMS Hotels Boca del Río Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 61 out of 225 reviews
Rating 8 - Good. 57 out of 225 reviews
Rating 6 - Okay. 51 out of 225 reviews
Rating 4 - Poor. 26 out of 225 reviews
Rating 2 - Terrible. 30 out of 225 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Moises mtz

Liked: Cleanliness, amenities
Excelente
Stayed 1 night in Jan 2026
Verified

8/10 Good

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice room. The pool was small but nice. The food was amazing.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Ruben Lozano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are great, really ckose to many restaurants and close to the beach, thanks
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

Oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Maria

Liked: Staff & service
Old fashion property
Stayed 2 nights in Jun 2024
Verified

6/10 Okay

cesar

Disliked: Amenities
Baño con problemas de humedad y pintura muy deteriorada
Stayed 2 nights in Mar 2026
Verified

4/10 Poor

Ricardo

Liked: Cleanliness
La facturación y la ubicación no existe en el GPS.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities
Bien
Stayed 1 night in Feb 2026
Verified

6/10 Okay

GabRieL

Liked: Cleanliness
A mi familia y a mi nos gustó por la sencillez, localización y practicidad, se encuentra en buena zona cercano a la playa, pero quizás faltó que tuvieran más cuidada la alberca para su uso, ya que mis hijos y esposa quisieron usarla pero se encuentra deteriorada y sucia.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Natrurals

Liked: Cleanliness, property conditions & facilities
Le dije a la recepcionista que si podría quitarme las sillas porque mi hijo podria subir y caer de una ventana (sin protecciónes) y no quiso. Nada accesibles y el estacionamiento si encuentras lugar que bien sino se queda afuera. Ojala nunca tenga un accidente un niño por las ventanas sin protecciónes y contactos muy abajo del piso. Porque van a desear hacerle caso a los consejos de los clientes . Por el problema que se van a meter. Si les pedí el retiro de las sillas en la habitación es para evitar problemas ambas partes . No les interesan los clientes ..ellos siempre tienen la razón .
Lo único que pedimos fue que se llevarán las sillas y se negaron totalmente por seguridad
Contacto muy bajo
Ventana sin protecciónes
Facilidad que un niño en un descuido se suba y se mate por la ventana
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

PATRICIA I

Liked: Cleanliness, property conditions & facilities
Cuando reservé, filtre por hoteles que acepten mascota y pagué en la aplicación Al llegar resulta que este hotel EMS pues SOLO ACEPTA RAZAS PEQUEÑAS y aparte al hacer check inn, me cobraron 350.00mxp adicionales por llevarlo. Mi pastor alemán es adulto entrenado en obediencia, guardia y protección. De mal gusto que hagan cargos extra sin avisar en la aplicación
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Hildegard

Liked: Cleanliness, staff & service
Muy bien ubicado, cómodo, sencillo, limpio, el personal es amable. Justo lo que necesitaba pues tenía actividades programadas en una escuela y en una playa cercana a las que pude llegar caminando. Está a 1 cuadra del malecón de boca del río.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy comodo, aunque esta en remodelación.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Luis

Falta de mantenimiento en instalaciones, la habitacion que me toca, tenia humedad y partes de pintura despegando.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Carlos Alberto Oropeza

Liked: Cleanliness, staff & service
Que acepten perros medianos. No hay diferencia con los pequeños
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvo muy bien mi estancia lo estan remodelando y se ve que va a quedar muy bien
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Jorge Avimael

Liked: Cleanliness, staff & service, amenities
Buena ubicación
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jorge Avimael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está bien ubicada y en proceso de mantenimiento, la alberca está muy bien en la azotea, ideal si vas en plan de andar paseando. Su cama está cómoda, las toallas de buena calidad
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Joel

Liked: Cleanliness, amenities
Lavo de manos a lado de la cama regadera dañada
Stayed 1 night in Sep 2025
Verified

8/10 Good

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación y económico. La alberca le da un muy buen plus. El baño un poco pequeño y se sale el agua junto a la ventana pero por el precio es algo que se puede ignorar. Si recomiendo bastante este hotel, se encuentra en mantenimiento en estos momentos, va a verse mejor sin duda. 😊
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Carlos Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cerca de la playa
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Sergio Antonio

Bien a secas, lo están reparando y estará bien
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Carla

No me gustó que al estar en reparación no se veía en muy buenas condiciones. Paredes un poco húmedas. El cuarto estuvo bien
Stayed 2 nights in May 2025
Verified

2/10 Terrible

Kenia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Llegué sábado en la noche y me indicaron que no tenían habitaciones disponibles (cuando yo ya había hecho mi reservación por Expedia y el cobro se había realizado) pedí hablar con un gerente o alguien que me pudiera resolver y la recepcionista me decía que no, que ellos habían cancelado la reservación (no me llegó ninguna notificación) me comunicó por teléfono con otra de sus compañeras y me decía que seguramente al mismo tiempo que reserve, habían dado la última habitación, pedí reembolso y me comentaban que lo iban a ver el lunes (era sábado) le pregunté entonces qué hacía esa noche? A donde iba? Que no era la única inconforme pues había otra señora también molesta porque el aire acondicionado de su habitación no servía y estaba pidiendo reembolso, ambas esperábamos una solución ya que nos cobraron algo que no ofrecieron, al final me dieron una habitación (no que no tenían?) pero ya eran las 2 de la mañana del domingo, uno busca ir a descansar y no espera que pasen estas situaciones tan desagradables.
Stayed 1 night in Apr 2025