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Grand Hotel Plaza Veracruz

3.0 star property

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Photo gallery for Grand Hotel Plaza Veracruz

Outdoor pool
Superior Room
Family dining
Property entrance
Standard Room, 1 Double Bed

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Av. Salvador Diaz Miron #776, Col. Centro CP, Veracruz, VER, 91700
  • Place, Veracruz Aquarium
    ‪17 min walk‬
  • Place, Malecón de Veracruz
    ‪4 min drive‬
  • Place, Veracruz Harbour
    ‪5 min drive‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪25 min drive‬

Room options

Executive Double Suite

  • Sleeps 2
  • 1 Double Bed

Executive King Suite

  • Sleeps 2
  • 1 King Bed

Master King Suite with Jacuzzi

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Executive Cuadruple Suite

  • Sleeps 4
  • 2 Double Beds

Master Cuadruple Suite with Sofa Bed

  • Sleeps 5
  • 2 Double Beds

Master Cuadruple Suite

  • Sleeps 4
  • 2 Double Beds

Master Cuadruple Suite with Jacuzzi

  • Sleeps 5
  • 2 Double Beds

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About this property

Grand Hotel Plaza Veracruz

An outdoor pool, a restaurant, and a fitness center are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include a hot tub, conference space, and a 24-hour front desk.
Grand Hotel Plaza Veracruz offers 84 air-conditioned accommodations with safes and complimentary bottled water. 27-cm LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
During your stay at Grand Hotel Plaza Veracruz, you're just a quick walk from UNIMEX Mexican University Veracruz. Enjoy features like free WiFi in public areas and free valet parking, plus an outdoor pool.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include meeting rooms, conference space, and a computer
  • Onsite recreation includes a gym
  • Just a 2-minute drive from Veracruz Harbour and a few minutes from Malecón de Veracruz
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. Grand Hotel Plaza Veracruz offers its guests an outdoor pool, a hot tub, and a fitness center. The business-friendly Grand Hotel Plaza Veracruz also features multilingual staff, room service (during limited hours), and an elevator. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 3-star Veracruz hotel.

Grand Hotel Plaza Veracruz has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • A restaurant

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station
  • Conference space
  • Meeting rooms

Accessibility

  • Lift

More

  • 1 building
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 27-cm LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Veracruz Plaza
Veracruz Plaza Hotel
Grand Plaza Veracruz
Veracruz Plaza
Grand Plaza Veracruz Veracruz
Grand Hotel Plaza Veracruz Hotel
Grand Hotel Plaza Veracruz Veracruz
Grand Hotel Plaza Veracruz Hotel Veracruz

Grand Hotel Plaza Veracruz Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 61 out of 313 reviews
Rating 8 - Good. 111 out of 313 reviews
Rating 6 - Okay. 81 out of 313 reviews
Rating 4 - Poor. 36 out of 313 reviews
Rating 2 - Terrible. 24 out of 313 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect very clean and beautiful excellent service excellent food
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was not bad for the price. The property was in good condition.
Stayed 13 nights in Jun 2019

4/10 Poor

Raymundo, Veracruz mexico

Disliked: Staff & service, amenities, property conditions & facilities
Better service Tv did not work in my room,, They tald me that they will change my room But, they never change it or fix tv
Stayed 7 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
they didn't respect my reservations when I get there I asked for my reservation and they say they don't have anything in the computer so I have to look for another hotel in have to do it on my own
Stayed 2 nights in Feb 2019

2/10 Terrible

Kayla, United States

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is disgusting! Upon arrival it took us almost an hour to check in! The pictures depict nothing what online shows! We paid to stay in a room with a jacuzzi and were given a double bed with a bath tub! We didn’t even stay 5 minutes! The bed had a burn hole in it and the staff were very rude and not able to accommodate at all! We took a loss here because of the no refund. Save your money their is a lot of great places to stay while in mexico, this is absolutely not one of them!
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The ladies at the front desk were fantastic. The parking & luggage attendants were great as well. Breakfast staff need to pay more attention to refilling utensils, bowls & cleaning where the food is. Pool is small but great after a day of exploring. They need to put up spikes for the pigeons as they are making the pool dirty. Shower water was lukewarm but it is hot in Veracruz so it's tolerable. It also did not drain well. Mild sewage smell. Keep the bin over the floor drain. O had to get the room card reactivated everyday. That was an unnecessary annoyance. The lobby is the only updated area. Rooms are dated. Location is close to the bus station & less than 20 to Centro. Still ok place for the price. If you want the Ritz go ahead and pay a lot more.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are super nice and patient as I do not speak Spanish. Nice place when the room is discounted. Only 15 minute walk to Centro. Close to bus station. Double bed room is small and dated and hard. Cold AC, shower water is lukewarm at best but weather is hot so not a huge deal. Pool is small and needs tiles repaired but was clean. Jacuzzi is not hot. Hotel needs to be renovated. Lobby and restaurant area is the nicest looking area. Continental breakfast was enough food. I decided to stay 2 more nights as it is convenient.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent one week stay in this hotel. Good location near historical center.

4/10 Poor

Robert, San Francisco

Disliked: Property conditions & facilities, room comfort

Bare-basics option when nothing else is available

We chose this hotel because every other option was booked over a holiday weekend. It really should be rated as a two-star hotel. It might have been three-star at one time, but it's not kept up and the service is bare-minimum. Could not provide a second key-card for the room. Housekeeping knocks on door even though "do not disturb" sign was on. First day there was no hand towel, second day no bath mat was left. Towels that were left were worn and with holes in them. Shower door had no handle so difficult to open from inside. At least the WiFi worked.

4/10 Poor

Will, Baton Rouge La

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Hard Beds

So to begin, the staff kept talking about my Girlfriend in Spanish, they all thought she was a prostitute. For the record she is not, she is just much younger than me. The beds were rock hard, but clean. The restaurant had a nice selection and everything tasted good. The breakfast buffet was very good and gave me a good idea of the local food. Overall I would not stay in this hotel again.

6/10 Okay

peter, mexico city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not beach front but clean and safe

This hotel is a little tricky to get to because of the one ways streets, probably about 6-8 blocks to the beach. It is on a decent boulevard close to local shopping areas. It may not be beach front but it was a clean hotel with nice people at the front desk. The free continental breakfast is bare bones but there is a buffet offered.

4/10 Poor

Bernardo, Xalapa MX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

If you MUST stay here, Order the hamburgers

It looked nice on the internet and at first, but when I checked in and went to the room, there wasnt even a window. When I asked to be moved to another room with a window, they told me that they were none available, even though there was hardly anyone staying there. The pool and jacuzzi was disgusting, The beds were hard as rocks, I had terrible back pains for a week after staying there. The best thing they had was hamburgers, which made all of the horrible things about the hotel melt away as I savored the delicious flavors.

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and less expensive

This hotel is not right in the center but was walking distance to a nice park and to the beach. The only thing I'd like improved would be the little "fitness center" they have upstairs. I really enjoyed staying there though and it was a great deal for the cost

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel cómodo, desayuno insuficiente Habitaciones amplias
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo es bueno a excepción de que no hay un area donde puedas tender tu ropa mojada
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Le hace falta mantenimiento a las instalaciones, huele a humedad las habitaciones
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019

10/10 Excellent

Andrés

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Mirna, Tabasco

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno, exelente limpieza, y buena comida, buen trato.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Liliana

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Cafetería cerraba muy temprano, desayuno de cortesía, sencillisimo, las toallas nunca fueron completas y al segundo se llevaron 2, nos dejaron 2
Stayed 2 nights in Aug 2019

10/10 Excellent

gabriel yovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel muy buena ubicación,nada mas le hace falta un poco mas de mantenimiento a la alberca pero esta muy bien
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La publicidad totalmente engañosa las habitaciones no son para nada como se ven en las fotos, la alberca sucia y el cuarto tenia un olor a humedad terrible, pedimos cambio de habitacion por que aparte no servia el clima y el personal no fue nada amable, la jabitacion en la que nos colocaron después tambien olia mal pero estabamos tan cansados que tuvimos que aceptarla, jamas volveria a hospedarme en ese hotel
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Esta bien, el servicio corresponde al precio pagado por habitación. Tiene lo necesario.
Stayed 1 night in Sep 2019