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Arbutus Inn

2.0 star property

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Photo gallery for Arbutus Inn

Premium bedding, desk, iron/ironing board, free WiFi
Business centre
Interior
Interior entrance
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Air-conditioning
  • Business services
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
2898 Douglas St, Victoria, BC, V8T4M9
  • Place, Government Street
    ‪4 min walk‬
  • Place, MayFair Shopping Centre
    ‪6 min walk‬
  • Place, Save-On-Foods Memorial Centre
    ‪17 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, desk, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(63 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(62 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(29 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

8.6 out of 10
Excellent
(61 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Kitchen

Premium bedding, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Kitchen

9.6 out of 10
Exceptional
(18 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Premium Room, 1 King Bed

9.2 out of 10
Wonderful
(17 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Kitchen

Room, Multiple Beds, Kitchen | Shared kitchen

Room, Multiple Beds, Kitchen

9.0 out of 10
Wonderful
(17 reviews)
  • 18 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Basic Room, 1 Double Bed

Basic Room, 1 Double Bed

Basic Room, 1 Double Bed

7.6 out of 10
Good
(17 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Double Bed

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Exterior
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About this property

Arbutus Inn

Hotel with free parking, near Victoria Harbour
A 24-hour front desk, a computer station, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine.
Arbutus Inn offers 52 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at Arbutus Inn. During your stay, you're just a quick walk from Government Street. Features include free WiFi in public areas and free self parking.
  • Free WiFi
  • Free self parking
  • Amenities include a computer and a vending machine
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 4-minute drive from Victoria Harbour and 5 minutes from Victoria Clipper Ferry Terminal
Arbutus Inn offers its guests a vending machine. A computer station is on site and WiFi is free in public spaces. Free self parking is available.

This Victoria hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property does not accept debit, prepaid, or gift cards, or cash for the room deposit.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Arbutus Inn
Arbutus Inn Victoria
Arbutus Victoria
Arbutus Inn Hotel
Arbutus Hotel Victoria
Arbutus Inn Victoria
Arbutus Inn Hotel Victoria

Arbutus Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 814 out of 1652 reviews
Rating 8 - Good. 576 out of 1652 reviews
Rating 6 - Okay. 163 out of 1652 reviews
Rating 4 - Poor. 52 out of 1652 reviews
Rating 2 - Terrible. 47 out of 1652 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean wifi was good.
Stayed 2 nights in Sep 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great price.
Stayed 1 night in Aug 2025

8/10 Good

ferdinand

Stayed 1 night in Sep 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean! Pleasantly surprised
Stayed 1 night in Sep 2025

8/10 Good

Jason

Business traveller
Liked: Staff & service
When you sleep on the ground floor, there is tile outside and you can hear everybody walk up and down the hallway. Very noisy.
Stayed 3 nights in Sep 2025

10/10 Excellent

Barry J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, very friendly staff
Stayed 1 night in Sep 2025

10/10 Excellent

Darla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place clean quiet and reasonably priced too!
Stayed 1 night in Sep 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room/bed very comfortable. Staff helpful. An older inn very well upgraded and kept.
Stayed 2 nights in Sep 2025

4/10 Poor

Farshad

Stayed 2 nights in Sep 2025

10/10 Excellent

Loubette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Beds are comfortable, the staff were nice. There was not elevator or cribs so it was a little hard to travel with a toddler.
Stayed 2 nights in Sep 2025

8/10 Good

Terry

Travelled with partner
Liked: Amenities
Big room with a second bedroom was a plus,nice to have a kitchen. Only knock was the a/c was very loud but great location to downtown. Would stay there again.
Stayed 3 nights in Sep 2025

6/10 Okay

Sabrina

An inexpensive stay in a great area- easy to get around and close to downtown core- walkable. Overall no issues, nothing fancy but a decent place to stay.
Stayed 1 night in Sep 2025

10/10 Excellent

julie, North cowichan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot wasn't great
Stayed 1 night in Sep 2025

4/10 Poor

Sally

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dated - rooms were hot, air conditioner wasn’t working effectively.
Stayed 2 nights in Jun 2025

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Hanna, Campbell River

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff
Stayed 4 nights in Sep 2025

2/10 Terrible

Vicky

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Misconduct and horrible exeprience dealing with both Expedia and the hotel.
Stayed 1 night in Sep 2025

6/10 Okay

Dionne

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Be forewarned there is no elevator, there's an awkward door to get through for the stairs. Stairwell and hallways were extremly warm so doing 3 trips to get up suitcases isnt for those with mobility or medical issues. The suite was dirty. No way to sugar coat it. The cubbies where the fridge is and beside the bed have a thick layer of dust. The sheet on the one bed had stains, pink and black. The bathroom thick dust on chrome trim, back of door has what looks like blood spatter and more dust on beveled edges. All around the stainless steel toilet paper roller has dirty drip marks and dirt along the top. Tiny shower, really poor water pressure or crappy showerhead...either way unless you're over six feet tall the water will spray around you. And expect to be surprised that hot water comes on first then you have to keep turning to make it cooler. That being said the water never really got hot. No bath mat so opening the shower door makes the floor wet. Ive never been in a hotel without a mat. And short black hairs on the bathroom wall and in the shower. This wasn't a cleaner missing a spot this was definitely about quality control and cleaners not working off an effective checklist. As for staff they're behind a plastic partition and sitting low so other than check in there was no interactions. All in all we wont be choosing the arbutus inn again which is really too bad because it has great potential.
Stayed 2 nights in Sep 2025

8/10 Good

Julia

Business traveller
Liked: Cleanliness, staff & service, room comfort

Nice affordable stay in a decent location

Front desk were extremely patient and lovely when I showed up all flustered and wound up making their job way harder than it needed to be by forgetting my credit card and then leaving my ID at the front desk. It was pretty clean, though there were some things on the walls that I opted not to investigate. Beds were comfy. Walls a bit thin. You'd never guess you're that close to the main road, it really wasn't noisy. The fridge was extremely loud and my neighbours were a bit noisy (thin interior walls but solid outside I guess?)
Stayed 2 nights in Sep 2025

8/10 Good

Satyabrata

Good and convenient place to stay
Stayed 2 nights in Sep 2025

8/10 Good

Niles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
For an older inn it was well appointed modern fixtures. Comfortable bed. Had abit of old smoking odor was the only downside. Otherwise grest place to stay.
Stayed 2 nights in Sep 2025

10/10 Excellent

Nate

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in desk employee was very friendly and helpful.
Stayed 1 night in Sep 2025

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We noticed ants around the TV counter, bedside tables, and in the bathroom. Furthermore, on the day of our check-in, the attendant was unhelpful. When we inquired about the nearest restaurant, he provided us with incorrect information and did not offer adequate assistance.
Stayed 2 nights in Sep 2025

8/10 Good

Kim

Stayed 1 night in Sep 2025