Best Western Plus Carlton Plaza Hotel

3.5 star property

Choose dates to view prices

Room options

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(32 reviews)
  • 56 sq m
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(25 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Two Double Suite

  • Sleeps 5

Family Two Queen Room

  • Sleeps 5

King Suite with Kitchenette

  • Sleeps 4

King and Queen Suite

  • Sleeps 6

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(53 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.2 out of 10
Wonderful
(20 reviews)
  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(40 reviews)
  • 23 sq m
  • Sleeps 3
  • 2 Double Beds

Traditional Two Double Room

  • Sleeps 3

Traditional King Room

  • Sleeps 2

King Studio Suite

  • Sleeps 4

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About this property

Best Western Plus Carlton Plaza Hotel

Edwardian hotel with a fitness center and a 24-hour business center
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour business center. WiFi in public areas is free. Additionally, valet parking, a business center, and concierge services are onsite. Housekeeping is available on request.
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with safes and coffee/tea makers. Cable television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the shopping around Best Western Plus Carlton Plaza Hotel. During your stay, you're just a quick walk from Lower Johnson Street. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from The McPherson Playhouse and 3 minutes by foot from Market Square
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A fitness center, a vending machine, and tour/ticket assistance are also featured at the business-friendly Best Western Plus Carlton Plaza Hotel. Parking is available for a fee. A complete renovation of Best Western Plus Carlton Plaza Hotel was completed in December 2019.

This Edwardian Victoria hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 1:00 PM and on weekends from 8:00 AM to 1:00 PM.
Best Western Plus Carlton Plaza Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 20 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • Lift

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 839 out of 1314 reviews
Rating 8 - Good. 316 out of 1314 reviews
Rating 6 - Okay. 102 out of 1314 reviews
Rating 4 - Poor. 30 out of 1314 reviews
Rating 2 - Terrible. 27 out of 1314 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was as expected, neat and tidy, staff were very pleasent. Central to everything I required.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jessica

Stayed 1 night in Aug 2025

8/10 Good

Nimed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soap in the shower would be good.
Stayed 3 nights in Sep 2025

8/10 Good

Ranko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Asked to charge our car which they said wasnt a problem but unfortunatley they did not do it.
Stayed 1 night in Aug 2025

10/10 Excellent

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location and the staff was very friendly and helpful. I was grateful for the valet parking as the hotel is not in a safe area at this time. The hotel did not email me a copy of the invoice as they said they would. Overall it's a convenient place to stay
Stayed 1 night in Sep 2025

10/10 Excellent

Kantara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, lots of shops nearby, walking distance to absolutely everything! Fantastic - Will absolutely stay again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Marie

Stayed 3 nights in Sep 2025

10/10 Excellent

Aviv

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is convenient, and rooms are pleasant and clean. Good overall stay in downtown Victoria.
Stayed 3 nights in Aug 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable clean room friendly staff
Stayed 2 nights in Sep 2025

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet services is great.
Stayed 2 nights in Sep 2025

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Emily

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Dated hotel

Convenient location and large rooms however the rooms are in need of an update. Not what you would expect at $300USD per night
Stayed 2 nights in Sep 2025

8/10 Good

Chi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room friendly staff basics gym great air conditioning. Kitchen small but ok need some paper towels.
Stayed 1 night in Sep 2025

4/10 Poor

Nandita

Disliked: Staff & service, property conditions & facilities
For $500 it was a 2 star hotel … total rip off.
Stayed 1 night in Sep 2025

10/10 Excellent

Charlene, Calgary

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was clean and adequate. The bathroom was nice ( the shower needed fixing) but towels and supplies and blow dryer were wonderful. The valet parking was very nice. The coffee machine was an absolute bonus. We wish it was open in the morning during the week but were pleasantly surprised it was open for an hour Saturday morning as we left. The hotel was lovely plus they saved us when our first hotel had a glitch . Thank you for hosting us.
Stayed 3 nights in Sep 2025

10/10 Excellent

Yi Ting Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible to inner harbour. Room is comfy and clean. Staff are friendly and helpful. The only thing I would say is there a quite a number of homeless people around the area, so maybe cautious if you are a female solo traveller.
Stayed 6 nights in Sep 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First time in Victoria

Everything was perfect. Maybe bottled water would be a little bonus.
Stayed 3 nights in Sep 2025

10/10 Excellent

Margaret

Central location, great staff and very clean
Stayed 1 night in Sep 2025

8/10 Good

Lillianne, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
We had a pleasant stay.
Stayed 2 nights in Sep 2025

4/10 Poor

Liza

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sheet has stain either blood or stool.payprking,

stained flat sheet stool or blood???
Stayed 1 night in Sep 2025

8/10 Good

Joanne

Stayed 4 nights in Sep 2025

8/10 Good

Seyed hossein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Sep 2025

10/10 Excellent

Valerie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing
Room was very spacious
Stayed 1 night in Aug 2025

2/10 Terrible

Baljit

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
One of the worse hotels I have ever stayed at!
Stayed 2 nights in Aug 2025

10/10 Excellent

Tarun

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean, family friendly rooms. The staff and service was the best part of our stay. They were friendly, checked in with us everyday if we needed a cleaning or anything for our room and were very accommodating when we had to make a change to our check out date.
Stayed 3 nights in Aug 2025