Fairmont Empress

4.5 star property

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Exterior
Property preview
Lobby
Lobby
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

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721 Government St, Victoria, BC, V8W1W5
  • Place, British Columbia Parliament Building
    ‪3 min walk‬
  • Place, Victoria Harbour
    ‪4 min walk‬
  • Place, Victoria Clipper Ferry Terminal
    ‪6 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪29 min drive‬

Room options

Fairmont City View 2 Double

8.8 out of 10
Excellent
(93 reviews)
  • 22 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

Deluxe City View 2 Queen

8.8 out of 10
Excellent
(45 reviews)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Fairmont Gold Harbour View 1 King

9.8 out of 10
Exceptional
(21 reviews)
  • 30 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

Fairmont City View 1 Queen

9.2 out of 10
Wonderful
(75 reviews)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Deluxe City View 1 King

9.0 out of 10
Wonderful
(22 reviews)
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Fairmont Gold City View 1 King

9.6 out of 10
Exceptional
(17 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Junior Suite City View 1 King

9.4 out of 10
Exceptional
(6 reviews)
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

One Bedroom Suite City View 1 King

9.0 out of 10
Wonderful
(4 reviews)
  • 51 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

Fairmont City View 1 King

9.2 out of 10
Wonderful
(141 reviews)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe City View 1 Queen

9.0 out of 10
Wonderful
(9 reviews)
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Executive Suite City View 1 King

9.8 out of 10
Exceptional
(6 reviews)
  • 44 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Fairmont Gold Deluxe City View 1 King

9.6 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Fairmont Gold Deluxe City View 2 Queen

10.0 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Fairmont Gold One Bedroom Suite City View 1 King

9.0 out of 10
Wonderful
(2 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Fairmont Gold Deluxe Harbour View 1 King

9.6 out of 10
Exceptional
(9 reviews)
  • 30 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Fairmont Harbour View 1 Queen

8.8 out of 10
Excellent
(22 reviews)
  • 26 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

Deluxe Harbour View 1 King

9.8 out of 10
Exceptional
(22 reviews)
  • 36 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

Fairmont Gold City View 1 Queen

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

One Bedroom Harbour View Suite 1 King

  • 51 sq m
  • 1 bedroom
  • Harbor view
  • Sleeps 4
  • 1 King Bed

Fairmont Gold Harbour View Executive Suite 1 King

  • 39 sq m
  • 1 bedroom
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Executive Suite City View 2 Queen

  • 38 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 2 Queen Beds

Signature Harbour View 1 King

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Deluxe Harbour View 1 Queen

  • 32 sq m
  • Harbor view
  • Sleeps 3
  • 1 Queen Bed

Deluxe Harbour View 2 Queen

  • 35 sq m
  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

About this property

Fairmont Empress

Edwardian Victoria hotel connected to the convention center, steps from Maritime Museum of British Columbia
2 restaurants, a full-service spa, and an indoor pool are available at this hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
Fairmont Empress offers 431 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
The sightseeing around Fairmont Empress gets high marks from our customers. During your stay, you'll be connected to the convention center, and just a quick walk from Victoria Harbour. Enjoy features like free WiFi in public areas, plus 2 restaurants and a full-service spa. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi in some public areas
  • Enjoy American cuisine with ocean views at Q at the Empress, one of the property's 2 restaurants
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with hydrotherapy, massages, or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests really like the accommodations for the comfy beds and cleanliness
  • Steps from Maritime Museum of British Columbia and Victoria Bug Zoo
  • Cruise terminal and ferry terminal shuttle service available for a fee
  • Pets welcome for free (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Fairmont Empress offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business center, meeting rooms, and limo/town car service. Event space at this hotel measures 22600 square feet (2100 square meters) and includes a conference center. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Fairmont Empress. Parking is available for a fee.

Smoking is allowed in designated areas at this Edwardian Victoria hotel.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:00 AM.
Q at the Empress - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Lobby Lounge - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Q Bar - Overlooking the ocean and garden, this bar specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Parking on site (CAD 37 per day; includes in/out privileges)
  • Valet parking on site (CAD 51 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Lobby Lounge
  • Q at the Empress
  • Q Bar

Things to do

  • Art gallery
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (22,600 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No lift

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1908
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Edwardian architecture
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 37.00 per day (in/out privileges)
  • Valet parking fee: CAD 51.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The photos are representative of rooms offered and may differ from the actual room received.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 5:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Fairmont Empress Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1777 out of 2394 reviews
Rating 8 - Good. 342 out of 2394 reviews
Rating 6 - Okay. 163 out of 2394 reviews
Rating 4 - Poor. 59 out of 2394 reviews
Rating 2 - Terrible. 53 out of 2394 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

elena daniela

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything in all Fairmonts is going to pits , service food quality not worth it even with the gold Accor membership
Stayed 2 nights in Jun 2025

8/10 Good

Runguo

Stayed 3 nights in Aug 2025

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A classic. The staff and service is also outstanding.
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Incredible!
Stayed 4 nights in Aug 2025

10/10 Excellent

Marc, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Hannah

Stayed 3 nights in Aug 2025

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was what it should be.
Stayed 3 nights in Aug 2025

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Empress. The service is excellent and every employee we met was friendly and helpful! The concierge helped us book excursions and tea and answered any questions we had. The turndown service was an added touch that we appreciated. It was interesting to learn that the honey at tea was from the on-site bee hives!
Stayed 3 nights in Jul 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The Empress is a must stay classic
Stayed 1 night in Aug 2025

10/10 Excellent

Gd

Stayed 1 night in Aug 2025

10/10 Excellent

Sogand

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and polite staff
Stayed 3 nights in Jul 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. We were celebrating a birthday and the hotel was terrific!
Stayed 2 nights in Aug 2025

10/10 Excellent

JunHong

Travelled with group
Liked: Amenities, property conditions & facilities
Kind stafff in front desk
Stayed 1 night in Aug 2025

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cool historic building. Some washrooms in the public areas were unkept. No toilet paper in them.
Stayed 3 nights in Aug 2025

10/10 Excellent

Natasha Robyn Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at a Fairmont property is the biggest treat! I could never complaint about anything! Staff go over and above to make it such an experience. Loved, loved, loved it!
Stayed 2 nights in Aug 2025

10/10 Excellent

Renee Rose

Liked: Staff & service, property conditions & facilities
Staff are great!
Stayed 3 nights in Aug 2025

10/10 Excellent

Daniel

Stayed 1 night in Jul 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Gary Clive, North Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice, clean rooms, friendly staff and great dining options at the hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular hotel, always a pleasure!
Stayed 2 nights in Aug 2025

10/10 Excellent

Johannes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 4 nights in Jul 2025

10/10 Excellent

Hunny

Stayed 1 night in Jul 2025

6/10 Okay

wa

Liked: Cleanliness, staff & service
Staff were great, hotel is full of history and beautifully landscaped. My room was really nice - and very clean. However, no place to put clothes that don't fit on hangars - mine stayed in my suitcase for 3 days. Thermostat didn't work (despite 3 visits from maintenance) Worst thing: I couldn't get out of the bathtub because they built the new shower wall over the ledge of the tub - and the tub was slippery. No grab rails. Spent 15 minutes trying to get out of it. No none-slip tub matt for morning shower. Motel 5 1/2 does better - and they don't charge $551/night (plus tax). Once was enough...
Stayed 3 nights in Jul 2025