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4.4 out of 5

"We stayed at this hotel as it was for a special birthday and without any expectation they made my husband's birthday a day to be remembered with birth ... " More

By a verified traveller on Tue 26 Nov 2019

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Hotel Description

Grand Hotel Wien's great location gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Vienna State Opera. Enjoy features like free WiFi in public areas, plus 3 restaurants and a full-service spa. This 5-star hotel has 205 rooms over 7 floors. All rooms offer free WiFi and deep-soaking bathtubs.

  • Air-conditioned rooms with deep-soaking bathtubs, 24-hour room service and LCD TVs
  • Free WiFi
  • Drinking and dining options include 3 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Indulge in a treatment at the full-service spa
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Steps from Musikverein and 4 minutes on foot from Vienna State Opera
  • Airport and train station pick-up shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
€211* Per night/room 8 Jun - 9 Jun

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Exclusive Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Senior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Hotel Wien ratings based on 26 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Hotel Wien

Everyone (12) Couples (5) Business (1) Family (2) Friends (1)
5 out of 5
We stayed at this hotel as it was for a special birthday and without any expectation they made my husband's birthday a day to be remembered with birthday cake and champagne. We were both very moved and can only find good things to say about this hotel and the friendly staff we dealt with.

Posted by on 26 Nov 2019

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Comment from Hotel Management

9 Dec 2019 by T.Koppitsch

Dear Guest, We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relations Manager Grand Hotel Wien

5 out of 5
Luxurious hotel with excellent location and staff.

Posted by on 6 Aug 2019

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Comment from Hotel Management

22 Sep 2019 by T.Koppitsch

Dear Guest, We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relations Manager Grand Hotel Wien

5 out of 5
The hotel whilst it is opulent, it is very comfortable and welcoming. The staff are warm and friendly. The location could not be better. A short walk or taxi from the train station and a central location with all sights, shops and restaurants very close by. Vienna is a stunning city, very classy with lots to see. The national history museum and the opera house stood out for us on our trip.

Posted by , from leeds on 7 Apr 2018

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Comment from Hotel Management

28 Apr 2018 by T.Koppitsch

Dear Guest, We much appreciate your great feedback regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your review with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

5 out of 5
We had a really happy time in grand hotel . Thank you for all of your kind in Vienna. I love Vienna so much!

Posted by on 25 Apr 2017

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5 out of 5
Great experience, amazing place. Definitely should be visited.

Posted by on 15 Nov 2016

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1 out of 5

Gutted

Within a minute of attempting to book into the hotel, having supplied the requested passports and confirmation email printouts, we were informed that the hotel was terribly sorry but they had double-booked. Marvelous. As a consequence they booked us into an equivalent hotel (as far as they were concerned) and ushered us out to the taxi as quickly as possible, in spite of being told that this was a honeymoon anniversary - meh, who cares! Certainly not The Grand Hotel.

Posted by on 6 May 2014

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1 out of 5

Posted by on 30 Mar 2020

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4 out of 5

Posted by on 11 Dec 2019

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Comment from Hotel Management

19 Dec 2019 by T.Koppitsch

Dear guest, We appreciate your review regarding your stay at Grand Hotel Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

5 out of 5
Alle sehr freundlich. Das Hotel wirklich TOP und in einer super Lage (Zentrum)

Posted by on 29 Oct 2019

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Comment from Hotel Management

9 Dec 2019 by T.Koppitsch

Dear "Tony", We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relations Manager Grand Hotel Wien

4 out of 5

Posted by on 2 Aug 2019

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Comment from Hotel Management

22 Sep 2019 by T.Koppitsch

Dear Guest, We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relations Manager Grand Hotel Wien

Property Features

Grand Hotel Wien offers its guests a full-service spa, a sauna, and a fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a 24-hour business centre and a limo/town car service. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Grand Hotel Wien. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. For a fee, parking is available. This 5-star Vienna hotel is smoke free.

  • 205 guestrooms or units
  • 7 levels
  • 3 dining venues
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Vienna (VIE-Vienna Intl.) (20.3 km / 12.6 mi)
  • Train station: Wien Mitte Station (2.8 km / 1.7 mi)
  • Metro station: Karlsplatz U-Bahn (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Grand Hotel Wien offers 205 forms of accommodation with minibars and a safe. LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a bath with a deep soaking bath, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Deep-soaking tub
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Grand Hotel Wien has 3 restaurants on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, N°605 Grand Spa. The spa is equipped with a sauna.

The spa is open daily.

  • Sauna in spa

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 30 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.

  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No pets or service animals allowed
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 36 per person (approximately)
  • Airport shuttle fee: EUR 50 per vehicle (one-way)
  • Self-parking fee: EUR 35 per day (in/out privileges)
  • Valet parking fee: EUR 35 per day (in/out privileges)
  • Pet fee: EUR 30 per pet, per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Wien
  • Grand Hotel Wien Vienna
  • Grand Wien
  • Grand Wien Hotel
  • Grand Wien Vienna
  • Hotel Grand Wien
  • Hotel Wien
  • Wien Grand Hotel
  • Wien Hotel
  • Grand Hotel Vienna
  • Grand Hotel Wien Hotel
  • Grand Hotel Wien Vienna
  • Grand Hotel Wien Hotel Vienna

You should know

  • Grand Hotel Wien offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Globe

National Rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 5 stars and is displayed on this page as 5.0 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.