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3.8 out of 5
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Standard Suite, 1 King Bed with Sofa bed (Junior)

Bed Count 1 King Bed Maximum Occupancy 2 Max
€94* Per night/room 26 May - 27 May

Business Suite, 1 King Bed (Junior)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Suite, 1 King Bed with Sofa bed (Junior)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Novotel Suites Wien City ratings based on 21 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel Suites Wien City

Everyone (13) Couples (2) Business (1) Family (2) Friends (1)
2 out of 5
Building work going onfrom 8Am to 6pm. Constant drilling could be heard. Not warned about this and no rate reduction so disappointing

Posted by on 15 Feb 2020

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Comment from Hotel Management

28 Feb 2020 by Guest Relations Manager

Dear Guest, thank you very much for taking the time to share your impression with us and for choosing Novotel Suites Wien. First of all, we hope you had a good time in Vienna and that you also took some positive experiences with you. We are sorry that you encountered such major problems during your stay. Regarding the renovation, we are unfortunately aware that it can be a burden for our guests, even if the workers try to respect the resting times. However, I will of course pass on your experience to my colleagues and we may put the renovation more clearly when booking. Unfortunately, there is no other way to renovate than during the regular business. Unfortunately, there is no adequate excuse for this. We sincerely apologize again and hope that one day you will be our guest again despite these inconveniences. Our doors are always open for you. Best regards, Michaela Kaineder

3 out of 5
Asiakaspalvelu ja respa kehnoa.

Posted by on 5 Nov 2023

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Comment from Hotel Management

6 Nov 2023 by Markus Koller, Cluster General Manager

Sehr geehrter Johannes,vielen Dank für Ihr Feedback.Es freut uns sehr, dass Sie mit der Sauberkeit Ihrer Suite und den Annehmlichkeiten zufrieden waren. Wir legen großen Wert darauf, unseren Gästen einen angenehmen Aufenthalt zu bieten.Wir bedauern jedoch, dass Sie mit unserem Kundenservice und der Rezeption nicht zufrieden waren. Wir nehmen Ihr Feedback ernst und werden es intern besprechen, um unseren Service kontinuierlich zu verbessern. Unser Team ist stets bemüht, unseren Gästen einen freundlichen und hilfsbereiten Service zu bieten, und wir entschuldigen uns für etwaige Unannehmlichkeiten, die Ihnen dadurch entstanden sind.Wir hoffen, Sie bei Ihrem nächsten Besuch in Wien wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,Markus Koller, Cluster General Manager

4 out of 5

Posted by on 29 Apr 2020

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Comment from Hotel Management

13 Dec 2020 by Guest Relations Manager

Dear Guest, thank you so much for taking the time to place a review and for choosing Novotel Suites Wien for your stay. First of all, we hope that you had a comfortable stay and took some positive impressions with you. Nevertheless, let me express my sincere apologies, if we weren't able to meet all of your expectations, which possibly affected your stay negatively. We appreciate all kinds of comments, so therefore you are always welcome to write us an e-mail. We would be grateful to get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder

5 out of 5
Tolles Zimmer, ganz neu renoviert. Frühstücksbuffet reichhaltig. Gute Lage

Posted by on 3 Feb 2020

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Comment from Hotel Management

1 Mar 2020 by Guest Relations Manager

Lieber Gast, vielen herzlichen Dank für Ihr tolles Feedback und dass Sie uns Ihr Vertrauen geschenkt haben. Es freut uns sehr, dass Sie besonders das Zimmer, die Lage und das Frühstück gemocht haben. Ich werde Ihre netten Kommentare selbstverständlich an meine KollegInnen weiterleiten. Weiters hoffen wir, dass wir Ihre Erwartungen großteils erfüllen konnten und würden uns sehr freuen, Sie eines Tages wieder als unseren Gast begrüßen zu dürfen. Unsere Türen stehen Ihnen immer offen. Herzliche Grüße, Michaela Kaineder

3 out of 5

Posted by on 22 Oct 2019

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Comment from Hotel Management

30 Oct 2019 by Guest Relations Manager

Dear Guest, thank you very much for placing a review and for choosing Novotel Suites Wien. First of all, we hope you had a good time in Vienna and that we met most of your expectations. Nevertheless, let me express my sincere apologies, if you faced any inconvenience. You are always welcome to share further feedback with us via e-mail. Anyway, we hope that we will get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder

4 out of 5

Posted by on 15 Jul 2019

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Comment from Hotel Management

15 Jul 2019 by Guest Relations Manager

Dear Guest, thank you very much for taking the time to place a review. We hope you enjoyed your time in Vienna and at Novotel Suites Wien. You are always welcome to share further feedback our questions via e-mail with us. We would be grateful to get the chance of welcoming you as our guest again. Best regards, Michaela Kaineder

4 out of 5
Hyvä hinta laatu suhde! Myös sijainti oli hyvä, lähellä metroa.

Posted by on 3 Jun 2019

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Comment from Hotel Management

19 Jun 2019 by Guest Relation Manager

Dear Guest, thank you very much for your positive feedback. We hope, we were able to meet your expectations and are happy that you especially enjoyed our location. We would be grateful to get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder

5 out of 5

Posted by on 10 May 2019

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Comment from Hotel Management

28 May 2019 by Guest Relation Manager

Dear Guest, thank you very much for your positive review. We hope you had an enjoyable stay and that we will get the chance of welcoming you as our guest again. Best regards, Michaela Kaineder

4 out of 5
Sehr gute Lage zum Kongresszentrum, ruhig, schnell in der Innenstadt

Posted by on 25 Mar 2019

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Comment from Hotel Management

3 May 2019 by Guest Relation Manager

Lieber Gast, vielen Dank für Ihr positives Feedback. Wir freuen uns, dass Sie unsere Lage überzeugen konnte und Ihren Aufenthalt komfortabel gemacht hat. Wir hoffen, Sie eines Tages wieder bei uns begrüßen zu dürfen. Beste Grüße aus Wien, Michaela Kaineder

4 out of 5
Hotel liegt in der Nähe der Donau und somit ein wenig ausserhalb. Der U-Bahn-Anschluss in unmittelbarer Nähe des Hotels macht das aber wieder wett. Deshalb mindestens die City Card lösen.

Posted by , from Innerschweiz on 31 Oct 2018

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.