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Aparthotel

smartments Wien Heiligenstadt

3.5 star property

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Photo gallery for smartments Wien Heiligenstadt

Interior entrance
Full-sized fridge, microwave, stovetop, dishwasher
Studio XL | Private kitchen
Exterior
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Free Wi-Fi
  • Laundry room

Explore the area

View in a map
Leopold-Ungar-Platz 3, Vienna, Wien, 1190
  • Place, Karl Marx Hof
    ‪3 min walk‬
  • Place, Danube Bike Path (Vienna)
    ‪6 min walk‬
  • Place, Setagaya Park
    ‪13 min walk‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪22 min drive‬

Room options

View all photos for Studio

Laptop workspace, blackout curtains, soundproofing, iron/ironing board

Studio

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio XL

Studio XL

Studio XL

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Familyapartment

Laptop workspace, blackout curtains, soundproofing, iron/ironing board

Familyapartment

  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio

Laptop workspace, blackout curtains, soundproofing, iron/ironing board

Studio

  • Sleeps 2

Studio Xl

  • Sleeps 2

Family Room

  • Sleeps 4

Family Apartment

  • Sleeps 4

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About this property

smartments Wien Heiligenstadt

Along with laundry facilities, this smoke-free aparthotel has express check-in and express check-out. WiFi in public areas is free. Other amenities include a vending machine. Each apartment provides a kitchenette with a refrigerator, a stovetop, a microwave, and a dishwasher. Guests can appreciate conveniences like a sitting area and a coffee/tea maker, and other amenities include free WiFi and a flat-screen TV. Weekly housekeeping is available.
Smartments Wien Heiligenstadt offers 166 accommodations with espresso makers and coffee/tea makers. Accommodations offer separate sitting areas. Accommodations at this 3.5-star aparthotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and hair dryers.

This Vienna aparthotel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is offered weekly and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

During your stay at smartments Wien Heiligenstadt, you're just a quick walk from Danube Bike Path (Vienna). Enjoy features like free WiFi in public areas and laundry facilities. This comfortable aparthotel has 166 apartments. Each apartment offers free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a sitting area, and a flat-screen TV
  • Free WiFi
  • Amenities include laundry facilities, an elevator, and a vending machine
  • 7 minutes by car from Vienna International Centre and 7 minutes from Prater
As a guest of smartments Wien Heiligenstadt, you'll find a vending machine, laundry facilities, and express check-in. WiFi is free in public spaces. Smartments Wien Heiligenstadt also features express check-out, an elevator, and a water dispenser.

This 3.5-star Vienna aparthotel is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Toaster
  • Water dispenser

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 15-inch flat-screen TV

Laundry

  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift (100 centimetre wide door)
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Iron/ironing board on request
  • Vending machine
  • Weekly housekeeping

Things to do

  • Bicycle parking

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 166 units
  • Bicycle parking
  • Double-glazed windows
  • Energy-saving switches in guestrooms
  • Soundproofing
  • Water dispenser
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 3:00 PM) and Tuesday - Tuesday (11:00 AM - 7:00 PM)
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Guests are recommended to download the property's Hotelbird mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 200 per accommodation, per stay
  • An effective city/local tax rate of 2.848 percent will be charged

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property's front desk is open during the following times:
  • Monday - Friday: 8:00 AM - 3:00 PM
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Hotelbird mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

SMARTments business WIEN HEILIGENSTADT Vienna
SMARTments business WIEN HEILIGENSTADT Aparthotel
SMARTments business WIEN HEILIGENSTADT Aparthotel Vienna

smartments Wien Heiligenstadt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 44 out of 84 reviews
Rating 8 - Good. 30 out of 84 reviews
Rating 6 - Okay. 5 out of 84 reviews
Rating 4 - Poor. 4 out of 84 reviews
Rating 2 - Terrible. 1 out of 84 reviews

9.0/10

Cleanliness

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Karen

Liked: Cleanliness
So the room was very clean and comfortable. Check-in was easy as was check-out. There are two supermarkets very close making it very easy to buy supplies. It’s 2 minutes walk to the U4 so very convenient for the centre of Vienna. Rooms were quite with good curtains so this did not hamper sleep. Our only criticism was that the corridors were slightly unpleasant smelling but this didn’t affect the room.
Stayed 3 nights in Dec 2025

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location next to U4 train with connection to all parts of city. Kitchen in unit is small, but is acceptable for this type of accommodation. Would definitely use this facility again.
Stayed 12 nights in Oct 2025

6/10 Okay

Philip

Stayed 2 nights in Oct 2025

8/10 Good

Pearl

Liked: Cleanliness, amenities, property conditions & facilities
Great apartment, perfect for the day I needed to be working on my laptop. I arrived very late and was able to check in fairly easily, although trying to open the main door took a bit of brainpower (read the instructions in advance!) Right next to train station and only about 20 minutes from the city centre which was fantastic. Great supermarkets and food choices right nearby too. Room lacked a kettle and I would've liked more towels, but rooms are only cleaned once a week.
Stayed 3 nights in Oct 2025

10/10 Excellent

Iftikhar

Liked: Cleanliness, amenities, property conditions & facilities
very nice and up to the mark
Stayed 8 nights in Sep 2025

10/10 Excellent

Jimmy

Liked: Cleanliness, amenities
beautiful apartment right next to the Metro excellent staff
Stayed 7 nights in Sep 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Near to metro station
Stayed 3 nights in Sep 2025

10/10 Excellent

PAOLO

Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2025

8/10 Good

Evelyn

Stayed 6 nights in Sep 2025

10/10 Excellent

Myrna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Near public transportation & just few stops to city center. Very clean, modern, staff were great. They have free coffee too.
Stayed 13 nights in Jul 2025

10/10 Excellent

Artur

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
All was great! Super easy to check in and out! Stayed for 2 weeks and room was regularly cleaned!
Stayed 16 nights in Jun 2025

8/10 Good

Zachary

Travelled with family
Liked: Cleanliness, room comfort
Very clean. Right next to station. Very helpful and friendly staff.
Stayed 1 night in Mar 2025

8/10 Good

Ruqaya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Sink is outside the bathroom which is very inconvenient for hand washing after using the toilet. Iron is available from reception but reception has very few working hours so it's best to bring your own or ensure you request it on time when reception is open.
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

walter, Rio Rancho

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great BUT one caution: If you arrive on Sat, Sun, Holiday or before 0800 or after 1600 weekdays there is no staff. You must register online on Hotelbird app or on provided tablet on counter.
Stayed 6 nights in Sep 2024

6/10 Okay

Renate, Ames

Travelled with family
Disliked: Property conditions & facilities
Needs better cleaning. Curtains were dirty. Shower is slippery and small.
Stayed 5 nights in Sep 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jun 2024

8/10 Good

Sarang

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything was ok but the air conditioning did not work and we had to sleep with the window open, so too much light!
Stayed 3 nights in May 2024

10/10 Excellent

Fred

Stayed 7 nights in Sep 2023

4/10 Poor

VOLKAN

Business traveller
Disliked: Room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities
Great quality at affordable price
Stayed 2 nights in Aug 2023

10/10 Excellent

Richie Jay

Liked: Cleanliness, amenities, property conditions & facilities
Checked-in exactly on time and check out prior at 11 AM. Excellent place and I would come back again. Unfortunately, I asked the receptionist for clean up the room. I came back after several hours I was gone. The room still dirty and dirty towels still on the floor. I was not happy at all.
Stayed 7 nights in Jun 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Great place, excellent price and very clean. Very minimal (in a good way) - had some issues with the key card working but always got it to work eventually.
Stayed 7 nights in Apr 2023

10/10 Excellent

Abdullatif

Liked: Cleanliness, room comfort
Stayed 15 nights in Nov 2022

8/10 Good

MEHDI, Petaling Jaya

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room and hotel were clean. The hotel was Accessible, Location was perfect. Bus, Train are close to the hotel. Check in and Check out are organization were perfect. but The bedsheets were not clean. Fan of Bathroom did not work well.
Stayed 28 nights in Sep 2022