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4.5 out of 5

"Absolutely superb hotel if staying in Vienna " More

By a verified traveller on Sun 14 May 2023

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Room, 1 Queen Bed, View (Ferris Wheel view)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
€219* Per night/room 2 Jun - 3 Jun

Room, 1 King Bed, View (Cathedral view)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, View (Ferris Wheel view)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, 1 King Bed, View (Canal view)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Loft, 1 King Bed, View (Cathedral view)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, 1 King Bed, View (Ferris Wheel view)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they can't get enough of SO/ Vienna's great location. During your stay, you're just a quick walk from Danube River. Free WiFi in public areas, a full-service spa and a restaurant are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Wired Internet for a fee
  • Self-parking available for a fee
  • Treat yourself to aromatherapy, massages or facials at So SPA
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the breakfast
  • Steps from Danube River and 10 minutes on foot from Stephansplatz
  • Airport and local-area shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

SO/ Vienna ratings based on 92 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SO/ Vienna

Everyone (18) Business (4) Couples (49) Family (8) Friends (3)
5 out of 5
Absolutely superb hotel if staying in Vienna

Posted by , from London on 14 May 2023

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5 out of 5
No complaints at all beautiful hotel marvellous staff excellent location.

Posted by on 14 Dec 2019

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Comment from Hotel Management

16 Dec 2019 by Peter Katusak-Huzsvar

Dear Guest, Thank you for sharing your experience! We are glad to read that you fully enjoyed your stay at SO/ Vienna. Your positive comments are very much appreciated. We hope to welcome you back soon with us! Kind regards,

5 out of 5
Location = perfectly situated next to the canal & 5 to 10 minutes walk to the shopping, restaurants & some landmarks. Room = Idealistic modernised interior & cosy bed. The Hermes soap & shampoo/shower gel was a nice touch. Amenities = 5 star dining with amazing city views & fantastic 24 hours open gym & jacuzzi / sauna facilities. Service = courteous, assisting & prompt Overall = I have stayed in various Sofitel Hotels worldwide & this was consistent with their quality service. The best hotel I could have envisioned for my wife and I in Vienna. Thank you to the Sofitel staff.

Posted by on 28 May 2019

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Comment from Hotel Management

29 May 2019 by Peter Katusak-Huzsvar

Dear Guest, Thank you very much for your favorable rating and your detailed feedback! We are delighted that you enjoyed a wonderful stay at SO/ Vienna. We appreciate your nice words and we are pleased that you were fully satisfied with our service. We are looking forward to your next visits with us! Kind regards,

1 out of 5
On Monday night i called and informed that air conditioning was not working. I was informed that it is working fine. That night it was very cold and then on next day i called again. The engineer came and confirmed that the a/c is not working. I got severe cold and fever because of this incident

Posted by on 11 Feb 2019

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Comment from Hotel Management

12 Feb 2019 by Peter Katusak-Huzsvar

Dear Guest, Thank you very much for giving us your feedback about your stay with us. I truly regret that you got cold and fever. Indeed, the communication should have been clearer from the beginning so that we might have found another room for you. I apologize for the inconvenience caused. I wish you a rapid recovery and hope to welcome you back soon! Kind regards,

5 out of 5
Excellent hotel, staff and facilities. Prime convenient location

Posted by on 24 Oct 2016

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5 out of 5

Great spot for sophisticated weekend in Vienna

Great location on river Wien. Could walk back to hotel from the bars/restaurants and high street. Museums and galleries are a little further out (about a 20 minute walk) but there are regular old-fashioned trams you can take which are a novelty. The bar on the 18th floor was our home from home, the staff were very friendly and the cocktails were fantastic. The room was very plush and the gym and spa meant that we could look after ourselves whilst away.

Posted by on 18 Nov 2015

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5 out of 5

Great experience!

Very nice, polite & caring staff! Great view from the hotel room! Very nice bar on the top floor! Thumbs up!

Posted by on 29 Jul 2015

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5 out of 5

Weekend Getaway

Superb location and rooms. Staff are friendly, bar is very nice. Spa is average. All in all very nice.

Posted by on 23 Feb 2015

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5 out of 5

Posted by on 28 Jan 2024

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4 out of 5
gut gelegen

Posted by on 1 Sep 2023

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Comment from Hotel Management

4 Sep 2023 by Christian E. Klaus, General Manager

Lieber Armin,vielen Dank für Ihren Besuch im SO/ Vienna!Es freut uns, dass Sie einen angenehmen Aufenthalt hatten und besonders mit der Lage des Hotels zufrieden waren. Wir hoffen, Sie bald wieder bei uns willkommen heißen zu dürfen.Gerne möchten wir Sie bei einem kommenden Besuch vollständig für unser Haus begeistern.Mit herzlichen Grüßen,

Property Features

SO/ Vienna offers its guests a full-service spa, 2 hot tubs, a sauna, and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. Spa services, a library, and a terrace are also featured at the luxury SO/ Vienna. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Vienna hotel.

  • 182 guestrooms or units
  • 18 levels
  • Conference rooms
  • Built in 2010
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Wired internet access (surcharge)

Available in some public areas: Free WiFi , Wired internet access - surcharge

Parking

Self parking (surcharge)

Transport

  • Train station: Wien Mitte Station (1.5 km / 1 mi)
  • Metro station: Gredlerstraße Tram Stop (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

SO/ Vienna offers 182 accommodations with minibars and laptop-compatible safes. This individually decorated accommodation has separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include espresso makers and complimentary bottles of water. In-room massages, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Bathrooms are partially open
  • Sitting area
  • Deep-soaking bath
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Espresso maker
  • Luxury bedding
  • Pillow options
  • Separate bath and shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Unique decor
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.

Das LOFT – On-site fine-dining restaurant.

24-hour room service is available.

Nearby Activities

2 hot tubs are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site

Spa Services

So SPA has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy.

  • Spa tub in spa
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at 5:30 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

SO/ Vienna offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 20 per pet, per night
  • Maximum 1 pets
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property uses solar energy

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. This property uses solar energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • One child stays free
  • Annual carbon offsets
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Renewable energy source - solar

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 42 per person
  • Fee for in-room wired Internet: EUR 24 per day (rates may vary)
  • Fee for wired Internet in public areas: EUR 24 per stay (rates may vary)
  • Airport shuttle fee: EUR 55 per vehicle (one way)
  • Self-parking fee: EUR 30.00 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 150 (subject to availability)
  • Late check-out fee: EUR 150 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Stephansdom
  • Sofitel Stephansdom Hotel
  • Sofitel Stephansdom Hotel Vienna
  • Sofitel Vienna
  • Sofitel Vienna Stephansdom
  • Vienna Sofitel
  • Vienna Stephansdom
  • Sofitel Vienna Stephansdom Hotel Vienna
  • SO/ Vienna Hotel
  • SO/ Vienna Hotel
  • SO/ Vienna Vienna
  • SO/ Vienna Hotel Vienna

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.