6/10 Okay
Klaus J.
30 Oct 2020
Somewhat disappointing
It should be noted we rented this place on very short notice. We tried to rent with a 24 hour notice, but due to the 5 day minimum stay being longer than our needs, we ended up renting on same day notice. We jumped into our car to do the ~5 hour drive to get there by evening time. The property owner was helpful and responsive in ensuring this.
As we had rented in late October, the key decision factor for deciding on this property was the advertised outside heated pool. We inquired about it and it was confirmed we could have the pool heated at extra cost which we accepted - with the understanding that they could only turn on the pool heater ASAP and effects would take a bit of time.
Unfortunately when we arrived we were informed that the pool heater was not working after all and, despite courageous attempts by the kids in the 11C pool, it was just not possible to use at this temperature.
The house is located at a high point and during the right times of year, the views are probably lovely. However, during our visit we were not able to enjoy that view as it was mostly too misty/foggy to be able to view Lake Garda from the house. Although the house is probably attractive when used in summertime and spending most of the time outside, it comes forward as a bit tired on the inside. A key issue for us was the amount of bugs (primarily ants and stink bugs) that had seemingly taken over on the upper floor and living room. Fortunately we had brought bug spray and could buy extra in the supermarket a 10 min drive away, but it was somewhat annoying that sitting in the living room led to constant contact with insects / droppings.
We experienced some troubles with the alarm system that went off several times creating much noise and stress - as we did not have the codes it was difficult to do much else than cover the ears.
We tried to call and message the caretaker, but never got any responses from him on this - just as he did not respond to our questioning when the pool heater might be fixed.
As we started the 3rd day of our stay we had decided to leave early as we would rather be at home. While we were packing up some pool heater repair people showed up. Whether they were successful or if it would have been timely enough to make a difference to our experience last day as heating a pool takes time is uncertain - we decided to go home concluding this house materially did not live up the advertised promises. We were still charged the full amount for all 5 days.
Klaus J.
Stayed 5 nights in Oct 2020