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Extended Stay America Suites - Norfolk - Virginia Beach

2.5 star property

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Photo gallery for Extended Stay America Suites - Norfolk - Virginia Beach

Lobby
Lobby
Free daily on-the-go breakfast
Full-sized fridge, microwave, oven, stovetop
Free daily on-the-go breakfast

Reviews

6.8 out of 10

Popular amenities

  • Gym
  • Kitchen
  • Pet-friendly
  • Breakfast included
  • Parking included
  • Laundry

Explore the area

View in a map
5757 Cleveland St, Virginia Beach, VA, 23462
  • Place, Sentara Leigh Hospital
    ‪11 min walk‬
  • Place, Virginia Wesleyan University
    ‪3 min drive‬
  • Place, Sandler Center for the Performing Arts
    ‪4 min drive‬
  • Airport, Norfolk, VA (ORF-Norfolk Intl.)
    ‪8 min drive‬

Room options

View all photos for Premium Studio, Non Smoking, Refrigerator & Microwave

Premium Studio, Non Smoking, Refrigerator & Microwave

Premium Studio, Non Smoking, Refrigerator & Microwave

  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed

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About this property

Extended Stay America Suites - Norfolk - Virginia Beach

Hotel in Virginia Beach with free breakfast and a fitness center
This smoke-free hotel features a fitness center, dry cleaning, and laundry facilities. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk and a picnic area are onsite. Housekeeping is available on request.
Extended Stay America Suites - Norfolk - Virginia Beach offers 94 air-conditioned accommodations with coffee/tea makers and hair dryers. 43-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Extended Stay America Suites - Norfolk - Virginia Beach. During your stay, you'll be within walking distance of Sentara Leigh Hospital. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include laundry facilities and an elevator
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 14 minutes by car from Naval Station Norfolk and 6 minutes from Norfolk State University
  • Pets welcome for a fee (restrictions apply)
Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites - Norfolk - Virginia Beach also features a fitness center, a picnic area, and laundry facilities. Self parking is free.

This Virginia Beach hotel is smoke free.

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6 AM to 9:30 AM

Things to do

  • Gym

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per day
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Marriott TownePlace Suites Virginia Beach
TownePlace Suites Marriott Hotel Virginia Beach
TownePlace Suites Marriott Virginia Beach
TownePlace Suites Virginia Beach
TownePlace Suites Marriott Virginia Beach Aparthotel
Towne Suites riott Virginia
Extended Stay America Virginia Beach
Extended Stay America Suites Virginia Beach
TownePlace Suites by Marriott Virginia Beach
Extended Stay America Suites - Norfolk - Virginia Beach Hotel

Reviews

Extended Stay America Suites - Norfolk - Virginia Beach Reviews

6.8

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness
Rating 10 - Excellent. 207 out of 696 reviews
Rating 8 - Good. 166 out of 696 reviews
Rating 6 - Okay. 113 out of 696 reviews
Rating 4 - Poor. 75 out of 696 reviews
Rating 2 - Terrible. 135 out of 696 reviews

Reviews

2/10 Terrible

Ava

Disliked: Cleanliness
Stayed 1 night in Aug 2025

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS WAS THE WORST “hotel” IVE EVER BEEN TO ITS INFESTED WITH ROACHES!!! THE HALLWAY SMELLS LIKE CAT PISS!!! THERE WERE BUMS LITERALLY TAKING A CRAP OUTSIDE!!! THE STAFF WAS RUDE!!! A NIGHTMARE TRUTHFULLY
Stayed 2 nights in Aug 2025

4/10 Poor

Phyllis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Poorly maintained. Water damaged drywall in bathroom. Door ajar on oven. Filthy, wrinkled drapes. Gauges in closet door and walls. Food grime on microwave. No towels. Foam exposed in couch arms.
Drapes
Drapes
Missing battery/no cover
Gauge in closet door
Stayed 1 night in Jul 2025

4/10 Poor

Michael

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled terrible like tobacco
Stayed 2 nights in Jul 2025

2/10 Terrible

Stanley

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were roaches everywhere.
Stayed 2 nights in Jul 2025

6/10 Okay

Victoria

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Heidi

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place is old, dirty, and strong smell of smoke in our room.
Stayed 2 nights in Jul 2025

10/10 Excellent

Gregory

Stayed 1 night in Jul 2025

2/10 Terrible

Damien

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Do not recommend this to anyone
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Business traveller, Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not very clean

The layout of the room was great as it was two bedrooms with a galley kitchen. However, it appears that they didn’t clean past the bathroom and the kitchen. The beds were made, but they were missing mattress protectors, and missing a bunch of pillowcases. Additionally, while we were eating, we noticed some cockroaches and when we went to chase the cockroaches to kill them. We noticed that they hadn’t cleaned under the sofa or the chair and that the sofa and the chair had cigarette ash on them. They also hadn’t cleaned under the sofa or the chair we found toys, lots of dust, it was just not good. When we spoke to them they informed us that one of their cleaning crew had quit and that they were short staffed, and while I sympathize when we asked for additional pillowcases or slip covers or something, they didn’t have any. When we tried to speak to management the next day, we were informed that they weren’t onsite but would be there later and would give us a call. We gave them photos of everything that we found and we never received a call from management. I could tell that the staff were trying, but had not been given the resources nor the training to assist, which does put this on management.
Stayed 1 night in Jul 2025

4/10 Poor

Michael, Tucson

Disliked: Cleanliness, staff & service
Asked for linen to out on sofa bed. Did not receive a blanket. Check in was delayed by 30 minutes after waiting 20 minutes until 3pm. Free breakfast was small packaged muffins. Coffee was almost empty.
Stayed 1 night in Jul 2025

2/10 Terrible

Eric

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty. Saw a roach in my room The halls were dirty, if you’re ever in Virginia Beach please do not go to this hotel
Stayed 2 nights in Jul 2025

4/10 Poor

Michelle

Disliked: Cleanliness, property conditions & facilities
We had roaches crawling on the walls as soon as the sun went down. We packed up and left. So disappointed. If I could have had gotten my money back I would have . Of course they weren't accomadating.
Stayed 7 nights in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

Ingrid k de

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The halls were stinking
Stayed 1 night in May 2025

2/10 Terrible

Cody

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

4/10 Poor

Andrew C.

Disliked: Cleanliness, amenities, property conditions & facilities
Over priced for what was given, dirty, and just mid. They charged money for wifi, didn't have room services, and again the hotel was dirty. The elevator was rancid. No one vacuumed the floors. The AC bearly worked. I could have looked pass all of the things I mentioned if it wasn't so expensive. I can't recommend this place.
Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked 2 rooms. One had a terrible mildew smell. Standing water on end table in room. Couch was wet. Second room with stains on furniture. Saw a very large roach and we decided to leave at that point.
Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Dawn

Travelled with family, Travelled with pets
We did not end up staying here as they did not have a pool. It was still listed on Expedia, but the pool had been removed last year. They gave us a refund immediately when we got there and found out the pool was gone. It was a family vacation in the heat of July.
Stayed 2 nights in Jul 2025

6/10 Okay

Angela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
That people were outside talking loud and smoking cigarettes.
Stayed 3 nights in Jul 2025

2/10 Terrible

Aristotle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

NOT Recommended

our family’s first time staying in “extended stay”. i could give this particular hotel a zero star if i can. 1) roaches everywhere (bathroom and kitchen to begin with) 2) old clothes from previous people was still in the drawer and it tells you that they didn’t clean the room or didn’t inspect properly. 3) rooms and couches smells like cigarette 4) couch/sofabed are all stained and dirty 5) under the couches are all dirty w/ dust bunnies and some food crumbs..
Stayed 2 nights in Jul 2025

6/10 Okay

Kevin

Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Overall looks like cost should be for a sub par performance on housekeeping and such.
Stayed 1 night in Jul 2025

4/10 Poor

Sharon

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Sthephen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible service and location

Upon our arrival at the hotel, we were disappointed by the service at the front desk. The staff member who received us did not have a welcoming or helpful attitude. When we entered our two rooms, we found that the pull-out sofas were in very poor condition. The one in room 109, in particular, was extremely small, with loose springs that made it impossible to sit on, let alone sleep on. Despite raising our concerns, the staff did not offer any assistance or solutions. On the night of July 4th, we requested again to have the sofa replaced or repaired, but nothing was done. Instead, we were told that if we wanted to check out early, we would be refunded for any unused nights. As a result, we decided to check out today, Saturday, July 5th. I am therefore requesting a refund for the night of July 5th, which we will not be using. Additionally, I would like to request further compensation for the many inconveniences we experienced during our stay. The overall condition of the hotel was unacceptable: • The hallway carpets were extremely dirty. • There were no extra sheets available, and we had to request them. • We were a group of eight (four people per room), yet only four towels were provided in total. We had to purchase additional towels ourselves from Walmart. These issues significantly impacted the quality of our stay. I hope the hotel will take this matter seriously and respond promptly with the appropriate refund and compensation.
This is the terrible condition of the pullout sofa. No person can even sit on it.
The uncleanliness condition of the place.
Stayed 3 nights in Jul 2025