This smoke-free hotel features a 24-hour front desk, free breakfast, and free self parking. WiFi in public areas is free. Other amenities include a vending machine.
Accommodations are furnished with desks and desk chairs. LED televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Bathrooms include shower/tub combinations and hair dryers. Additionally, rooms include air conditioning and coffee/tea makers. Housekeeping is provided daily.
Free on-the-go breakfast served daily
Free WiFi
Free self parking
Amenities include an elevator and a vending machine
Free breakfast is available daily. Public spaces have free WiFi. Free self parking is available.
This hotel is smoke free.
Guests are served free on-the-go breakfast daily.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Free self parking on site
Limited on-site self parking
Wheelchair-accessible parking available
Food and drink
Free on-the-go breakfast available daily 6:30 AM to 8:30 AM
Conveniences
24-hour front desk
Vending machine
Guest services
Housekeeping (daily)
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
20 accessible parking spaces
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Hair dryer
Private bathroom
Shampoo
Shower/bathtub combination
Soap
Toilet paper
Towels provided
Entertainment
40-inch LED TV with cable channels
Food and drink
Coffee/tea maker
More
Air conditioning
Desk
Desk chair
Free local calls
Heating
Iron/ironing board
Phone
Window screens
Policies
Check-in
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets allowed, but service animals are welcome
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Early check-in is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
Property is also known as
Luxury Inn & Suites Troy
Luxury Inn & Suites Hotel
Luxury Inn & Suites Hotel Troy
Bay Inn & Suites Troy Reviews
Reviews
6.6
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 46 out of 222 reviews
10 - Excellent
46
Rating 8 - Good. 56 out of 222 reviews
8 - Good
56
Rating 6 - Okay. 50 out of 222 reviews
6 - Okay
50
Rating 4 - Poor. 37 out of 222 reviews
4 - Poor
37
Rating 2 - Terrible. 33 out of 222 reviews
2 - Terrible
33
7.0/10
Cleanliness
7.6/10
Staff & service
5.6/10
Amenities
5.8/10
Property conditions & facilities
6.4/10
Eco-friendliness
Reviews
6/10 Okay
DeShayla
22 Sept 2025
DeShayla
Stayed 1 night in Sep 2025
6/10 Okay
Julie A
Travelled with family
21 Sept 2025
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Disappointed
Hotel is under renovation, so no pool available. This should be told before booking. This is the 2nd time we have run into this situation while using hotels.com and we are not happy to have paid for a hotel room thinking we could relax with our grandkids whwile they have fun and swim.
We didn’t get room that was pictured. No hot tub or pool. Sadly disappointed..
Penny
Stayed 1 night in Sep 2025
8/10 Good
Ann
Business traveller
20 Sept 2025
Liked: Cleanliness
Staff were so friendly and helpful. I forgot my phone charger in my room and the housekeeper ran outside in hopes to catch me still in the parking lot (I was). I booked the wrong room and they were quick to correct MY error and switched my room for me.
The property is under remodeling , but it is still easy to get around. It was perfect for a one night stay to get rear on a long drive. I make this drive a few times a year and will definitely stay here again.
Please note the pool is closed due to the remodel, but they have jacuzzi tub rooms!
The lady at the desk was very helpful and friendly. This is an older building that is being renovated and updated. The only reason I didn't give it all 5 stars is because it was advertised as having a free breakfast, but the dining room was being updated, so the breakfast was some kind of sandwiches. We decided to go to a nearby cafe instead.
Rooms did not look like they did online. Building was under construction with exposed ceilings not properly blocked off. Room was not clean, stains in bedding, damaged walls with debris on floor, etc. did not stay the night. Went back down to desk to get a refund.
Samantha
Stayed 1 night in Jul 2025
6/10 Okay
William
Travelled with group
12 Jul 2025
Disliked: Property conditions & facilities
Nice people doing their best with the building.
much of the building was corded off with plastic dropcloth. A sign taped to the cash register apologized that the pool was being repaired, but the sign had obviously been there for a long time.
"Breakfast" was either a cold muffin or cold breakfast sandwich that you could pop into the microwave.
Having the word "luxury" in the name of this hotel is a real stretch of the imagination. Staff people were wonderful, but the accommodations were not.
No pool. Bugs in the first two rooms and the advice given to me by the front desk when I alerted them to the bug’s presence was, “Sometimes if you just leave the door open they’ll just run out.” Breakfastbdried out rolls set up on a cart in the lobby. Empty vending machines.