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Jess Hotel & Spa Warsaw Old Town

4.0 star property

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Photo gallery for Jess Hotel & Spa Warsaw Old Town

Exterior
Steam room
Daily buffet breakfast for a fee
Point of interest
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Housekeeping

Explore the area

View in a map
47/49/51 Krakowskie Przedmiescie, Warsaw, Mazowieckie, 00-079
  • Place, University of Warsaw
    ‪6 min walk‬
  • Place, Old Town Market Place
    ‪7 min walk‬
  • Place, Old Town Square
    ‪7 min walk‬
  • Airport, Warsaw (WAW-Frederic Chopin)
    ‪23 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.6 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.4 out of 10
Very good
(13 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

7.8 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Triple Room

Superior Triple Room

Superior Triple Room

8.0 out of 10
Very good
(10 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Superior Triple Room

Superior Triple Room

Superior Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Apartment

Family Apartment

Family Apartment

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Economy Apartment

Economy Apartment

Economy Apartment

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Sofa Beds

View all photos for Superior Apartment

Superior Apartment

Superior Apartment

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Apartment

Superior Apartment

Superior Apartment

8.8 out of 10
Excellent
(17 reviews)
  • 20 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Comfort Apartment

Comfort Apartment

Comfort Apartment

8.0 out of 10
Very good
(3 reviews)
  • 52 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Double Sofa Bed and 1 Twin Sofa Bed

View all photos for Exclusive Apartment

Exclusive Apartment

Exclusive Apartment

10.0 out of 10
Exceptional
(1 review)
  • 116 sq m
  • 2 bedrooms
  • City view
  • Sleeps 9
  • 1 Queen Bed, 1 Twin Sofa Bed, 1 King Bed and 2 Double Sofa Beds

View all photos for Deluxe Apartment

Deluxe Apartment

Deluxe Apartment

9.4 out of 10
Exceptional
(8 reviews)
  • 3 bedrooms
  • Sleeps 9
  • 2 Queen Beds, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Design Apartment

Design Apartment

Design Apartment

8.6 out of 10
Excellent
(8 reviews)
  • 52 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

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About this property

Jess Hotel & Spa Warsaw Old Town

Hotel with a full-service spa, 6-minute walk to University of Warsaw
Along with a full-service spa, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a steam room, a coffee shop/cafe, and massage/treatment rooms. Housekeeping is available on request.
Jess Hotel & Spa Warsaw Old Town offers 58 air-conditioned accommodations with minibars and hair dryers. Accommodations at this 4-star hotel have kitchenettes. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Warsaw hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. 49-inch flat-screen televisions come with digital channels. Housekeeping is provided daily.

Recreational amenities at the hotel include a steam room.
Sen Massage & Spa has 6 treatment rooms including rooms for couples. Services include hot stone massages and Thai massages. The spa is equipped with a sauna and a hot tub. The spa is open daily.
Our customers tell us they can't get enough of the breakfast at Jess Hotel & Spa Warsaw Old Town. During your stay, you're just a quick walk from Old Town Square. You'll find features like free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy Fusion cuisine while dining at NEM ASIAN FUSION
  • Buffet breakfast served daily for a fee
  • Treat yourself to Thai massages at Sen Massage & Spa
  • Amenities include a front-desk safe and an elevator
  • Onsite recreation includes a steam room
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 10-minute walk of University of Warsaw and Old Town Square
Jess Hotel & Spa Warsaw Old Town offers its guests a full-service spa and a steam room. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Jess Hotel & Spa Warsaw Old Town also features spa services, a front-desk safe, and an elevator.

This 4-star Warsaw hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
NEM ASIAN FUSION - This restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: PLN 59 to 59 for adults and PLN 59 to 59 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • NEM ASIAN FUSION

Things to do

  • Full-service spa
  • Steam room

Family friendly

  • In-room kitchenette

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Thai massages

Accessibility

  • Lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with digital channels

Food and drink

  • Chef service
  • Electric kettle
  • Kitchenette
  • Minibar

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PLN 59 to 59 for adults, and PLN 59 to 59 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Jess Hotel SPA
Jess & Warsaw Old Town Warsaw
Jess Hotel & Spa Warsaw Old Town Hotel
Jess Hotel & Spa Warsaw Old Town Warsaw
Jess Hotel & Spa Warsaw Old Town Hotel Warsaw

Reviews

Jess Hotel & Spa Warsaw Old Town Reviews

8.4

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 210 out of 451 reviews
Rating 8 - Good. 147 out of 451 reviews
Rating 6 - Okay. 59 out of 451 reviews
Rating 4 - Poor. 23 out of 451 reviews
Rating 2 - Terrible. 12 out of 451 reviews

Reviews

8/10 Good

Guri

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We returned to this hotel a second time aftet we had a good experience. But no this time. We reserved and paid for a premium room. But the room we received was as tiny as could be. There barely room to open the door or the bathroom. That was very disappointing.
Stayed 2 nights in Sep 2025

2/10 Terrible

avner

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never coming back to this hotel

I have never had such a bad experience with such hotel who is rated 4 stars in hotels.com . Rooms are dated and small but worst of all the lift didnt work and we were located in the 4th floor. The hotel didnt care about it and didnt offer any commission. They also didnt worn us in advance about the problem and didnt give us the chance to change hotel despite knowing about the faulty lift before our arrival(there is only one lift in the hotel).
Stayed 2 nights in Sep 2025

8/10 Good

Imran

Liked: Cleanliness, staff & service
It’s a bit noisy as it’s right in the middle of the town centre. Otherwise, very convenient.
Stayed 4 nights in Sep 2025

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor Management, Staff, Cleanliness

DO NOT STAY HERE. I had planned to use the Spa but after seeing how stained all the floors were I opted out. Unfortunately, it didn't get better from there. I was there for a few nights. By the second night the power in my room went out. They asked what I had been doing before it went out (reading in bed) nothing plugged in aside from the hotel. They reset it. The next day I came back to my room after being out all day and the power was out again. They sent someone up who said the same thing had happened across the hall in the last couple of days - they reset the breaker. An hour later, it goes out again. I have an early flight the next morning so I'm trying to charge my phone and get sleep. I go down stairs in my PJs and ask them to fix it. This time another room was also affected. This happens 5 times over the next hour or so. No apologies, just "well what were you doing?" (again reading). Eventually they said they had no additional rooms but I could stay at an apartment down the street. So I had to get dressed, pack up all my stuff, move down the street, unpack it and get ready for bed again which was extremely frustrating with an early flight. The fact that this had been a known issue for days before arrived, and continued to happen and all they bothered to do was reset the breaker, is lazy, potentially a fire hazard depending on what the wiring situation was, and they never bothered to address the root cause. No apologies for the inconvenience - they just wanted money.
Stayed 3 nights in Aug 2025

8/10 Good

Phil

Business traveller
Liked: Cleanliness
Great for a base hotel in the old town but needs an update, breakfast nice which is in the Asian restaurant next door
Stayed 2 nights in Aug 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

So this was a great location, so close to Old Town in Warsaw. It was so small, we could barely move around. Everything was clean in the room, but the hallways could use a makeover. We only stayed 2 nights.
Stayed 2 nights in Aug 2025

10/10 Excellent

Guri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to old town. Small but comfortable rooms. Really great breakfast
Stayed 1 night in Aug 2025

6/10 Okay

Graham

Travelled with group
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are fantastic
Stayed 3 nights in Aug 2025

8/10 Good

Ilona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is fine but the closing of the elevator door should be slowed down.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown location with restaurants and city walks in all directions. Parking is a real challenge, but as long as you are not driving this hotel is fantastic.
Stayed 1 night in Aug 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay there again in the future.
Stayed 8 nights in Aug 2025

10/10 Excellent

Katarzyna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very nice place!
Stayed 1 night in Aug 2025

8/10 Good

Alla, Crystal Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Great area
Stayed 1 night in Aug 2025

8/10 Good

MONIKA, WHITE PLAINS

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I didn’t research enough to know that the property is not stroller friendly, nor does it have drive up unloading or parking. So traveling with 3 young kids was not easy here. Elevator is tiny and slow. The suite was fine. Beds comfortable. Bathrooms could be updated.
Stayed 1 night in Jul 2025

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Left a hat there and staff went out of their way to track down the cleaner to return it. Just stayed one night and mainly for somewhere to sleep, if we had stayed longer the size of the room would have been a problem. All clean though.
Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Wilfrid, Beaumont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great hotel!
Stayed 3 nights in Jul 2025

4/10 Poor

Maggie

Stayed 2 nights in Jun 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great position

The hotel Jess is in the perfect position for everything in warsaw. There are loads of very good restaurants in a 2 minute walk . The hotel itself is only a 3 star at the best but good enough for 2 to 3 day stay. The breakfast is good with lots of choice
Stayed 2 nights in Jul 2025

6/10 Okay

Mario

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed here for 3 nights and specifically booked a room with air conditioning. When we arrive we find that one of the ac units does not work in the bedroom and that it was way hotter than outside the bedroom. We called staff multiple times and 3 times different people came all saying the technician would come and fix it, but by our last day no one came and we could not switch rooms because it was full. Their response? A 20% off the restaurant or spa treatment. In general the location was amazing, the rooms were fine, but the doors had no sound dampening abilities at all so everytime someone was talking or going up/down the elevator or stairs you could hear it like they were right next to you. Would only consider staying there again because of location nothing else.
Stayed 3 nights in Jul 2025

6/10 Okay

John

Strange layout. Reception not connected to rooms. Actual rooms were 3 doors further down the street. Room ok. Location excellent
Stayed 2 nights in Jul 2025

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Keriann

Liked: Property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Marina, West Palm Beach

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, excellent lovation
Stayed 2 nights in Jun 2025