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American Inn & Suites Waterford

3.0 star property

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Photo gallery for American Inn & Suites Waterford

Reception
Standard 1 King Non Smoking
Lobby
Lobby
Lobby sitting area

Reviews

5.6 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
7076 Highland Rd, Waterford, MI, 48327
  • Place, Pontiac Lake State Recreation Area
    ‪15 min walk‬
  • Place, Huron River
    ‪2 min drive‬
  • Place, Pontiac Lake Dog Park
    ‪3 min drive‬
  • Airport, Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    ‪45 min drive‬

Room options

View all photos for Standard 2 Queen Beds Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 2 Queen Beds Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard King Non Smoking Accessible

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Non Smoking Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard 1 King Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 1 King Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queen Beds Non Smoking Accessible

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 2 Queen Beds Non Smoking Accessible

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Standard Room, 1 King Bed, Jetted Tub
Holiday Inn Express Hotel & Suites Waterford by IHG
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
4.4 out of 5, Excellent, 997 reviews
The price is €85
includes taxes & fees
28 Dec - 29 Dec
Holiday Inn Express Hotel & Suites Waterford by IHG

About this property

American Inn & Suites Waterford

Inn in Waterford with a sauna and a 24-hour business center
This inn features an indoor pool, a snack bar/deli, and a sauna. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, a business center, and dry cleaning.
American Inn & Suites Waterford offers 111 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels. Bathrooms include bathtubs or showers with jetted bathtubs and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the inn include an indoor pool and a sauna.
During your stay at American Inn & Suites Waterford, you'll be within walking distance of Pontiac Lake State Recreation Area. Free WiFi in public areas, free self parking, and an indoor pool are available.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, a 24-hour business center, and convenience store
  • Onsite recreation includes a sauna
  • Just a 2-minute drive from Huron River and a few minutes from Pontiac Lake State Recreation Area
  • Pets welcome for a fee
American Inn & Suites Waterford offers its guests an indoor pool and a sauna. There's a snack bar/deli on site. You'll find a 24-hour business center on site.

Public spaces have free WiFi. A vending machine, gift shops/newsstands, and laundry facilities are also featured at the business-friendly American Inn & Suites Waterford. Self parking is free.

Smoking is allowed in designated areas at this 3-star Waterford inn.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Snack bar/deli

Things to do

  • Indoor pool
  • Sauna

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Grab bar near toilet (86 centimetre high)
  • Lift (97 centimetre wide door)
  • Raised toilet seat (53 centimetre high)
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 4:30 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 11:00 AM to 11:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Inn Hotel Waterford
Comfort Inn Waterford
Waterford Comfort Inn
Comfort Inn Waterford Hotel Waterford
Quality Inn Waterford
Quality Waterford
Quality Inn Suites
American & Suites Waterford
American Inn Suites Waterford
American Inn & Suites Waterford Inn
American Inn & Suites Waterford Waterford
American Inn & Suites Waterford Inn Waterford

American Inn & Suites Waterford Reviews

Reviews

5.6
Rating 10 - Excellent. 175 out of 1003 reviews
Rating 8 - Good. 194 out of 1003 reviews
Rating 6 - Okay. 164 out of 1003 reviews
Rating 4 - Poor. 186 out of 1003 reviews
Rating 2 - Terrible. 284 out of 1003 reviews

5.4/10

Cleanliness

6.8/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Shelby

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
First off, the lobby leaked from the ceiling. Twice. The room smelled absolutely HORRENDOUS; like dirty socks and dog piss, attempted to be masked by cheap men's cologne. The blankets -Oh, wait ... What blankets? They literally had two sheets as a blanket. Sad, we had to go buy a blanket for the weekend. Not sure if that's worse than the hellian children running around, screaming and stomping through the halls all hours of the night ... or the food that laid spilled in the hallway from 8pm until 11am the next morning. I'm usually not one to complain, but spend the extra money to go somewhere more comfortable.
Stayed 2 nights in Sep 2025

2/10 Terrible

elise

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No phone in the room, lock on room door broke, very little toilet laper, had to beg for more, no kleenex in room, several outlets did not work, no comforter for bed, had to ask for one. Kids running the halls at midnight, staff did not care. No working ice machine in entire hotel.
No working ice machine anywhere
Tp provided
No kleenex, box empty
Broken safety lock, did not exist
Stayed 2 nights in Sep 2025

8/10 Good

Ashley

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Alana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The hotel was a mess and dirty. Our room even worse we had the “honeymoon sweet” with a long bed and a jetted tub in the room. The tub was dirty and the bathroom we didn’t even want to take a shower in it. There was rust and mold on the ceiling above the jetted tub. Our bathroom flooded and then the ceiling nice the big jetted tub was lack really bad and we checked out a left early. Also there was blood on the lobby floor that they didn’t even clean. So a completely dirty and nasty place do not stay here
Stayed 2 nights in Sep 2025

4/10 Poor

Nelshekia

Stayed 1 night in Sep 2025

2/10 Terrible

marc

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Holly, Croswell

Travelled with partner
Not a bad place to stay if you’re just there one night. The rooms could use some remodeling especially the tubs. But other than that the staff was great.
Stayed 1 night in Sep 2025

8/10 Good

Abraham

Stayed 1 night in Sep 2025

2/10 Terrible

Kelley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE!

DO NOT STAY HERE! This place is absolutely disgusting! This is very run down and the pictures are sooooo old. There is dog hair everywhere in the lobby, up the stairs and smells like dog. The room was so horrible that I slept with sweats, hoodie and socks. Would have NEVER of taken a shower.
Stayed 1 night in Sep 2025

10/10 Excellent

James

Stayed 2 nights in Sep 2025

6/10 Okay

tim

Travelled with partner
Disliked: Amenities, property conditions & facilities
The are around the property had lots of shopping and restaurants which was great.the hotel itself was very dirty,when you walk in the carpets were filthy,yoy could see the grime on the banister of the mainstairway, well had chips of paint missing and there was animal hair throughout all the main walkways. When asked to get extra towels or toilet paper my spouse was treated very rudely. The bathroom had two different types of Lights and two light bulbs out so it was very difficult to do my makeup and then there was a lamp just chilling in the closet it looks like the rooms hadn't even been put back to how they were supposed to to be. We paid extra for a Jacuzzi room and the jacuzzi didn't even work properly. Some of the staff was friendly one of them was not.
Stayed 4 nights in Aug 2025

6/10 Okay

Joshua

Stayed 1 night in Aug 2025

6/10 Okay

Derek

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Jeffrey

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

Gerald

Disliked: Property conditions & facilities, room comfort
Facility in very poor condition
Stayed 1 night in Aug 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, room comfort
Overall the room was decent except the window was broke prior to entering the room, it looks like something happened to the screen as well. The air unit would work whrn it wanted to. We also discovered stains on the current like coffee or something happened prior to us checking in. Staff was friendly.
Stayed 3 nights in Aug 2025

2/10 Terrible

Jeneanne

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is the most dirty hotel ever, not to mention I had to get “upgraded” to keep my reservation I made a Month and a half ago! It’s not worth the stay or the headache I’m going to stay else where from now on!
Stayed 2 nights in Aug 2025

4/10 Poor

Deborah

Disliked: Cleanliness, property conditions & facilities
No clean towels for our second night, toilet would not flush,and
Stayed 2 nights in Aug 2025

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice machine is a Biological hazard. Called health department. Rooms were dirty
Stayed 2 nights in Aug 2025

2/10 Terrible

Aaron

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No remote for tv asked several times for a remote they wouldn’t bring it to us. Keys didn’t work. Door looked like it was kicked in several times was not clean
Stayed 1 night in Aug 2025

2/10 Terrible

Sarah, Lincoln Park

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the dirtiest, nastiest, hotel I’ve ever stayed at it. You can feel the air in your room, breathing in mold. It smelled absolutely horrible and it was so loud. I wouldn’t recommend staying here, especially if you have children.
Stayed 1 night in Aug 2025

2/10 Terrible

Colleen

Disliked: Cleanliness, staff & service, property conditions & facilities
Needs lots of work. Poor remodel, dirty, stinky. Feels a little shady. Seems to house some "residents" with pets, not shaming just leaves it smelling like cat urine.
Stayed 2 nights in Aug 2025

2/10 Terrible

Keelan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I should state first that upon check in, the lobby seemed nice. Thought everything was going good until we got upstairs. It smelled like cat pee throughout the whole first floor. I have asthma, and I had to use my inhaler twice just upon arriving to our room. When we got INTO our room, the smell didn't go away. There were holes in the walls and paint missing everywhere. Went into the bathroom to discover black mold growing everywhere in the shower and tub. Looks like it hasnt been cleaned in ages. Went down to the front desk to inform the staff member of this. Lucking she was nice and offered us TWO more rooms. We went to check them out, and it was the exact same thing. Not to mention the random people screaming in different rooms, or people following us around the building. It felt like a hotel straight out of a bad horror movie. So unsafe and disgustingly dirty. Cant believe they're fighting a refund on a hotel they obviously cant keep clean or make safe for people.
Mold in the tub jets
Mold and something else in the tub?
MORE mold
Mold
Stayed 2 nights in Aug 2025

2/10 Terrible

Ruben a

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place stunk and was humid.... the whole place is Ghetto... Goodluck
Stayed 1 night in Aug 2025