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del Lago Resort & Casino

4.0 star property

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Property entrance
Property preview
Casino
Couples treatment room(s), sauna, steam room, body treatments
Couples treatment room(s), sauna, steam room, body treatments

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1133 Route 414, Waterloo, NY, 13165
  • Place, del Lago Resort & Casino
    ‪1 min walk‬
  • Place, It's A Wonderful Life Museum
    ‪8 min drive‬
  • Place, Montezuma National Wildlife Refuge
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Refrigerator

9.4 out of 10
Exceptional
(146 reviews)
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Refrigerator

9.6 out of 10
Exceptional
(87 reviews)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 Bedroom, 2 Bathrooms

Deluxe Suite, 1 Bedroom, 2 Bathrooms | Living room

Deluxe Suite, 1 Bedroom, 2 Bathrooms

8.8 out of 10
Excellent
(3 reviews)
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Junior Studio Suite, 1 King Bed, Refrigerator

10.0 out of 10
Exceptional
(2 reviews)
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Refrigerator

9.8 out of 10
Exceptional
(19 reviews)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

del Lago Resort & Casino

Hotel with 7 restaurants, in the vicinity of Montezuma Winery
7 restaurants, a full-service spa, and a casino are available at this smoke-free hotel. Self parking is free. Other amenities include 4 bars/lounges, a health club, and a coffee shop/cafe. Housekeeping is available on request.
Del Lago Resort & Casino offers 205 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
The onsite spa has 14 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna and a steam room.

The spa is open select days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the comfortable beds at del Lago Resort & Casino. During your stay, you're just a quick walk from del Lago Resort & Casino. Enjoy features like free self parking, plus 7 restaurants and 4 bars. This property offers pet-friendly amenities like an off-leash area.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include 7 restaurants, a coffee shop, and 4 bars/lounges
  • Continental breakfast served daily for a fee
  • Treat yourself to deep-tissue massages, manicures and pedicures, or body scrubs at the spa
  • Services include a porter, luggage storage, and wedding services
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the cleanliness and comfy beds
  • 8 minutes by car from Montezuma Winery and 8 minutes from National Memorial Day Museum
  • Dogs welcome for free
  • Pet-friendly amenities are available, including an off-leash area
Del Lago Resort & Casino offers its guests a full-service spa and a health club. There are 7 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 4 bars/lounges.

A casino, a vending machine, and multilingual staff are also featured at the business-friendly del Lago Resort & Casino. Self parking is free.

This 4-star Waterloo hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 8:00 AM to 1:00 PM.
Bourbon & Brew - This sports bar serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Portico By Fabio Viviani - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Centrifico - Onsite bar. Open daily.
Sociale - This café serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Food Court - This restaurant serves lunch, dinner, and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 8:00 AM to 1:00 PM for a fee: USD 10 to 20 for adults and USD 10 to 20 for children
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bourbon & Brew
  • Centrifico
  • Food Court
  • Portico By Fabio Viviani
  • Sociale

Things to do

  • 1,700 slot machines
  • 24-hour gym
  • 66 gaming tables
  • Casino
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Karaoke
  • Sportsbook

Family friendly

  • In-room cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:30 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • An off-leash area is available

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.0 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10 to 20 for adults, and USD 10 to 20 for children
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Lago Resort Casino Waterloo
Lago Resort Casino
Lago Casino Waterloo
Lago Casino
del Lago Resort & Casino Hotel
del Lago Resort & Casino Waterloo
del Lago Resort & Casino Hotel Waterloo

del Lago Resort & Casino Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1205 out of 1669 reviews
Rating 8 - Good. 302 out of 1669 reviews
Rating 6 - Okay. 82 out of 1669 reviews
Rating 4 - Poor. 51 out of 1669 reviews
Rating 2 - Terrible. 29 out of 1669 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel stay. I was in Waterloo for a conference and the hotel where the conference was held was sold out. I am so glad that I had a reservation at this hotel. The room was spacious and clean. The staff I encountered were all very nice. I especially liked that the cafe was open early. I was able to grab coffee before heading to the conference. I would stay here again.
Stayed 3 nights in Sep 2025

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great. Nice atmosphere and clean rooms. Staff was super friendly and had good meal options. This was a good starting spot for us as we were trying to see many of the wineries around the lakes. The only thing at that I thought was weird was there is no pool. Not that it took away from our stay. Overall I would definitely stay here again. Keep in mind the hotel is the best place to eat for miles around. Great place.
Stayed 3 nights in Aug 2025

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean casino! The grounds are beautiful! Would stay again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely accomodating. The spa was definately a highlight for my wife! Absolutely will book again!!
Stayed 2 nights in Sep 2025

10/10 Excellent

reg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean & quiet. Staff was friendly. Very convenient location for our trip to the finger lakes.
Stayed 2 nights in Sep 2025

10/10 Excellent

Biashia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Chinoya

Stayed 1 night in Sep 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

del Lago Review

Clean hotel rooms, good casino slot selection, could use a quality restaurant
Stayed 1 night in Sep 2025

10/10 Excellent

marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing rooms

Room was so nice and modern . Bed was super comfortable. Room looked amazing.
Stayed 1 night in Sep 2025

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time coming here-nice casino, clean rooms and good dining options. Will be back!
Stayed 1 night in Sep 2025

10/10 Excellent

Jeff, Beverly

Business traveller
Liked: Cleanliness, amenities
Modern
Stayed 1 night in Sep 2025

10/10 Excellent

KEN

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room at a nice price. Very friendly.
Stayed 1 night in Sep 2025

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were on roadtrip from Maine to California, this hotel is one of most comfortable & clean place to stay. So satisfied with the stay. Bonus it is dog service friendly too.
Stayed 1 night in Sep 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Quiet and fun! We will stay again.
Stayed 1 night in Sep 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Always like a quick overnight to enjoy the casino
Stayed 1 night in Sep 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing we had an issue with is how high the bed was. I had trouble getting up into it and it was a little uncomfortable.
Stayed 2 nights in Sep 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The steakhouse was closed on Wednesday
Stayed 1 night in Sep 2025

10/10 Excellent

dariusz

Liked: Cleanliness
Good stay
Stayed 1 night in Sep 2025

10/10 Excellent

Jacqueline

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come back, nice place
Stayed 2 nights in Sep 2025

10/10 Excellent

Chin Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Beautiful rooms and bathrooms. Staff was attentive and friendly. Pet friendly, no pet fees! Well lit parking lots with security cars patrolling them. Wonderful hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Sartaj

Stayed 1 night in Aug 2025