See all properties

del Lago Resort & Casino

4.0 star property

Choose dates to view prices

Photo gallery for del Lago Resort & Casino

Property entrance
Couples treatment room(s), sauna, steam room, body treatments
Couples treatment room(s), sauna, steam room, body treatments
Casino
4 bars/lounges, sports bar

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

View in a map
1133 Route 414, Waterloo, NY, 13165
  • Place, del Lago Resort & Casino
    ‪1 min walk‬
  • Place, Waterloo Premium Outlets
    ‪5 min drive‬
  • Place, It's A Wonderful Life Museum
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed, Refrigerator

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Refrigerator

9.4 out of 10
Exceptional
(144 reviews)
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Refrigerator

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Refrigerator

9.6 out of 10
Exceptional
(87 reviews)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 Bedroom, 2 Bathrooms

Deluxe Suite, 1 Bedroom, 2 Bathrooms | Living room

Deluxe Suite, 1 Bedroom, 2 Bathrooms

8.8 out of 10
Excellent
(3 reviews)
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed, Refrigerator

1 bedroom, premium bedding, minibar, in-room safe

Junior Studio Suite, 1 King Bed, Refrigerator

10.0 out of 10
Exceptional
(2 reviews)
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Refrigerator

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed, Refrigerator

9.8 out of 10
Exceptional
(18 reviews)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property – evening/night
The Gould Hotel
  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 1,004 reviews
The Gould Hotel

About this property

del Lago Resort & Casino

Hotel with 7 restaurants, in the vicinity of Montezuma Winery
7 restaurants, a full-service spa, and a casino are available at this smoke-free hotel. Self parking is free. Other amenities include 4 bars/lounges, a health club, and a coffee shop/cafe. Housekeeping is available on request.
Del Lago Resort & Casino offers 205 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
The onsite spa has 14 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna and a steam room.

The spa is open select days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the comfortable beds at del Lago Resort & Casino. During your stay, you're just a quick walk from del Lago Resort & Casino. Enjoy features like free self parking, plus 7 restaurants and 4 bars. This property offers pet-friendly amenities like an off-leash area.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include 7 restaurants, a coffee shop, and 4 bars/lounges
  • Continental breakfast served daily for a fee
  • Treat yourself to body treatments, facials, or massages at the spa
  • Services include a porter, luggage storage, and wedding services
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the comfy beds and cleanliness
  • 8 minutes by car from Montezuma Winery and 8 minutes from National Memorial Day Museum
  • Dogs welcome for free
  • Pet-friendly amenities are available, including an off-leash area
Del Lago Resort & Casino offers its guests a full-service spa and a health club. There are 7 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 4 bars/lounges.

A casino, a vending machine, and multilingual staff are also featured at the business-friendly del Lago Resort & Casino. Self parking is free.

This 4-star Waterloo hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 8:00 AM to 1:00 PM.
Bourbon & Brew - This sports bar serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Portico By Fabio Viviani - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Centrifico - Onsite bar. Open daily.
Sociale - This café serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Food Court - This restaurant serves lunch, dinner, and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • Daily continental breakfast available 8:00 AM to 1:00 PM for a fee: USD 10 to 20 for adults and USD 10 to 20 for children
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bourbon & Brew
  • Centrifico
  • Food Court
  • Portico By Fabio Viviani
  • Sociale

Things to do

  • 1,700 slot machines
  • 24-hour gym
  • 66 gaming tables
  • Casino
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Karaoke
  • Sportsbook

Family friendly

  • In-room cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:30 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • An off-leash area is available

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.0 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10 to 20 for adults, and USD 10 to 20 for children
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Lago Resort Casino Waterloo
Lago Resort Casino
Lago Casino Waterloo
Lago Casino
del Lago Resort & Casino Hotel
del Lago Resort & Casino Waterloo
del Lago Resort & Casino Hotel Waterloo

del Lago Resort & Casino Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1175 out of 1633 reviews
Rating 8 - Good. 299 out of 1633 reviews
Rating 6 - Okay. 79 out of 1633 reviews
Rating 4 - Poor. 52 out of 1633 reviews
Rating 2 - Terrible. 28 out of 1633 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Stayed 1 night in Aug 2025

10/10 Excellent

ilya

Stayed 1 night in Aug 2025

8/10 Good

Marjorie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
staff was good but no places to eat . no buffet, restaurants open . disappointing as t booked two rooms . one of the things i like is to have a nice meal , didnt happen this trip
Stayed 1 night in Aug 2025

6/10 Okay

Carol

Liked: Staff & service, property conditions & facilities
The living room carpet in the suite was very dirty. They also need to refill the shampoo dispenser - no product left. Otherwise, a very nice place, the staff were wonderful!!
Stayed 2 nights in Aug 2025

8/10 Good

Michael

Liked: Cleanliness

Enjoyed del Lago

Great location right off Thruway. Well appointed room with fantastic rain shower. No a fan of sliding barn doors to the bath. Despite prepaying in advance, we still wound up on top floor as far from lobby (and elevator) as possible.
Stayed 1 night in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff.
Stayed 3 nights in Aug 2025

10/10 Excellent

Andrew

Stayed 1 night in Jul 2025

10/10 Excellent

Susan, Clay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like to see more. Options for dinner - only had a food court & one very expensive restaurant.
Stayed 1 night in Aug 2025

10/10 Excellent

Jacquetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room need some maintenance - bathroom toilet room door did not close.
Stayed 1 night in Aug 2025

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value and very nice hotel!
Stayed 1 night in Aug 2025

10/10 Excellent

Nanci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Stayed 1 night in Aug 2025

10/10 Excellent

Lauren

Stayed 1 night in Aug 2025

8/10 Good

Juan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Michelle Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fun place to stay for a quick casino trip.
Stayed 1 night in Aug 2025

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, friendly and polite. The room was clean and organized! Will stay here again
Stayed 1 night in Aug 2025

8/10 Good

Avelino, youngstown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean
Stayed 1 night in Aug 2025

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome room. Clean spacious.
Stayed 1 night in Aug 2025

8/10 Good

Domenic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for price
Stayed 1 night in Aug 2025

10/10 Excellent

Leonard, Neptune

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very clean and well decorated. Staff at check in was very friendly and helpful.
Stayed 2 nights in Aug 2025

2/10 Terrible

M

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed at this hotel for one night and it was one of the most uncomfortable and disturbing experiences we’ve ever had while traveling. As a Mexican family, we were shocked by how unwelcome we felt the moment we walked in. The environment was extremely racially charged—from the staff to the other guests. We were constantly being watched, stared at, and treated like we didn’t belong there. It honestly felt like we had walked into a scene from the movie Get Out. People didn’t just glance—they glared. It was incredibly unsettling. At one point, our toddler touched something nearby and a staff member immediately warned us that “we’d have to pay for it if he broke it,” in a tone that was completely unnecessary. We weren’t being careless—we were simply existing in a space we paid for like anyone else. The entire time, we were met with judgmental stares and a clear message: You don’t belong here. We’ve traveled extensively and have stayed in a wide variety of hotels, and we’ve never felt so discriminated against in our lives. If you’re Mexican, Latino, or a person of color, I would not recommend staying here. It was not just uncomfortable—it was deeply offensive and hurtful. Hotels should be safe, welcoming spaces for all people. This one failed miserably.
Stayed 1 night in Jul 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Amit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property and service
Stayed 2 nights in Jul 2025

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed a very nice stay at
Stayed 1 night in Jul 2025