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The Ancient Gatehouse Hotel

3.0 star property

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Photo gallery for The Ancient Gatehouse Hotel

View from property
Front of property
Room
Breakfast, lunch, dinner served; Italian cuisine
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
20 Sadler Street, Wells, England, BA5 2SE
  • Place, Wells Cathedral
    ‪3 min walk‬
  • Place, Wells Bishop's Palace
    ‪5 min walk‬
  • Place, Wookey Hole Caves
    ‪8 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪27 min drive‬

Room options

Room

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

Single Room, 1 Single Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 1
  • 1 Twin Bed

City Double or Twin Room

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 2 Twin Beds

Superior Double Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

  • Sleeps 2
  • 2 Twin Beds

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About this property

The Ancient Gatehouse Hotel

Central guesthouse with a restaurant connected to a shopping center in Wells
Along with a restaurant, this smoke-free guesthouse has express check-out and a garden. WiFi in public areas is free. Other amenities include a front-desk safe and multilingual staff assistance.
The Ancient Gatehouse Hotel offers 9 accommodations with complimentary bottled water and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 18-inch flat-screen televisions come with digital channels.

This Wells guesthouse provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary toiletries and portable fans. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at The Ancient Gatehouse Hotel. During your stay, you'll be connected to a shopping center, and just a quick walk from Wells & Mendip Museum. Enjoy features like free WiFi in public areas, plus a restaurant and breakfast (surcharge).
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy Italian cuisine while dining at Rugantino
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front-desk safe, a multilingual staff, and a terrace
  • Steps from Wells & Mendip Museum and Wells Cathedral
There's a restaurant on site. Public spaces have free WiFi. A terrace, multilingual staff, and a garden are also featured at The Ancient Gatehouse Hotel.

This 3-star Wells guesthouse is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:30 AM to 9:30 AM and on weekends from 8:00 AM to 9:30 AM.
Rugantino - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres
  • Street parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:30 AM to 9:30 AM on weekdays and 8:00 AM to 9:30 AM on weekends; GBP 15 for adults and GBP 15 for children
  • A restaurant

Restaurants on site

  • Rugantino

Family friendly

  • Separate bedroom

Conveniences

  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Built in 1473
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 18-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 24
Express check-out available

Special check-in instructions

The front desk is open Thursday - Monday (8:00 AM - 10:00 PM) and Tuesday - Wednesday (9:00 AM - 6:00 PM)
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 15.00 for adults and GBP 15.00 for children
  • Late check-out fee: GBP 24 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Thursday - Monday: 8:00 AM - 10:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and lockbox information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Ancient Gatehouse Hotel Wells
Ancient Gatehouse Hotel
Ancient Gatehouse Wells
Ancient Gatehouse
The Ancient Gatehouse
The Ancient Gatehouse Wells
The Ancient Gatehouse Hotel Wells
The Ancient Gatehouse Hotel Guesthouse
The Ancient Gatehouse Hotel Guesthouse Wells

The Ancient Gatehouse Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 110 out of 184 reviews
Rating 8 - Good. 51 out of 184 reviews
Rating 6 - Okay. 14 out of 184 reviews
Rating 4 - Poor. 7 out of 184 reviews
Rating 2 - Terrible. 2 out of 184 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elsa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very characterful, great restaurant, really good food. Doggy friendly.
Stayed 1 night in Jun 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming visit!

We loved our stay at the Ancient Gatehouse. It is just that, ancient and charming. The room was lovely and had a nice clean bathroom. We were fortunate to have a room that looked out over the green and had a view of the cathedral. There is no air conditioning. Very few places in the UK or Europe have AC, these are old buildings. There was a fan and large windows which suited us perfectly. The hotel has an excellent Italian restaurant where we ate dinner. We stayed only one night, but we will definitely return in the future.
View of Wells Cathedral from the Bishops Palace
View from our window (the front is under renovation)
Wells Cathedral
Bedroom
Stayed 1 night in Jun 2025

10/10 Excellent

Emily

Stayed 1 night in Jul 2025

10/10 Excellent

Gill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful location

Lovely room in an interesting building in the heart of Wells. Friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and welcoming - we enjoyed our visit to Wells itself very much indeed. It was our second visit to this hotel and we would certainly choose it again!
Stayed 4 nights in Jun 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities
Excellent location in a charming city
Stayed 1 night in Jun 2025

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old character building which has a very modern feel to it. Excellent
Stayed 1 night in Jun 2025

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and laid back feel about the place.Very good value for money
Stayed 1 night in May 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ancient building, lovely hosts, great restaurant

Ancient building, lovely hosts, excellent Italian restaurant. Room was clean and tidy in this 400 year old building. Breakfast room looks onto Cathedral green.
Stayed 1 night in May 2025

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All went fine
Stayed 1 night in May 2025

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, amenities
Lovely stay with an excellent welcome from very attentive hotel and restaurant staff. Room and bathroom was a bit smaller than I expected, and could do with a bit more modernising, TV was very small and floors quite uneven and creaky. But that kind of added to the atmosphere of an ancient gatehouse. Next time I would request a room with a view of the cathedral as I think these must be more spacious.
Stayed 1 night in Apr 2025

6/10 Okay

Amanda

Room was in need of updating, carpet was dirty. Staff were pleasant, but failed to tell us that they were not open on the day we left so no breakfast would be served. We just left our key at the closed desk. The restaurant looked very nice, but didn’t get a chance to try it.
Stayed 1 night in Apr 2025

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff at the hotel were so friendly and helpful. The room was beautiful, clean, comfortable, excellent facilities.
Stayed 2 nights in Apr 2025

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Beautiful Hotel, Amazing Breakfast, Awful Bed

The outside of this hotel is absolutely beautiful, with the historic Gatehouse plus connecting building and the location is complete perfection. I can’t imagine there is a better placed hotel in the whole of Wells. The staff were extremely welcoming and could not do enough for us. The breakfast is one of the best breakfast’s I have ever had in a hotel - no exaggeration! All made to order, with plenty of Hot Drinks and juices. Pretty much the only thing that let down our stay was the bed. The bed was so uncomfortable that at around 2am of not being able to sleep I actually decided to sleep on the floor! I did over head the staff talking about how the rooms and furniture were getting a refurb soon - which is promising. So although 3 stars feels harsh… I think it is fair as the bed was so bad that we could not properly sleep here.
Amazing Breakfast
Hotel Exterior
Cathedral View from breakfast
Stayed 1 night in Apr 2025

10/10 Excellent

Ian

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location directly opposite the cathedral. As it's the old gatehouse, the stairs to the rooms take a bit of effort as there is no lift but you do get a real feeling of originality. We ate in the hotel and the food was excellent, as was the breakfast. The staff were all very friendly and helpful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Tracey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Possibly the most beautiful hotel I’ve ever stayed in and the most friendly staff possible!
Stayed 2 nights in Mar 2025

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about it, the staff were amazing and can’t praise the Chef enough… the restaurant is top notch.
Stayed 2 nights in Mar 2025

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just as it is described on the Expedia website. We loved it. Sadly only a one night stopover but we will definitely return. It was a stunning view (Wells Cathedral) in such a comfortable room. Wonderful!
Stayed 1 night in Mar 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Cathedral visit.

We had never visited Wells and was interested in going to the Cathedral and Bishops Palace. Hotel looked well placed for this. Overall a good hotel with a good restaurant. Room a bit snug and absence of shower not great for visitors of a certain age. Bath looked like too much of a slip hazard.
Stayed 2 nights in Mar 2025

10/10 Excellent

Dayna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views of the Cathedral. Excellent location. Delicious Italian restaurant on-site with many options all around. Andy (manager) and the entire staff so friendly and helpful. Highly recommended for the price - 2 star at 4 star service. Parking not that convenient, but that is expected.
Stayed 2 nights in Feb 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service

Nice place, great staff

Can't fault the service, the breakfast was great, the staff friendly and they even did us pizza as we was running very late and missed dinner. The room was okay, only negative was the bed was small and you couldn't stand to shower, had to sit in the bath and hold the shower head, but it was fine.
Stayed 1 night in Jan 2025

10/10 Excellent

Neil Porter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room3

Room a bit tired in places but clean and comfortable bed with top view.
Stayed 1 night in Jan 2025

10/10 Excellent

Amy

Stayed 2 nights in Nov 2024