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The Swan Hotel Wells

3.0 star property

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Photo gallery for The Swan Hotel Wells

Lunch and dinner served
Front of property
Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi
A conference room with a long table, chairs, and a decorative wall.
Deluxe Suite | Bathroom

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services

Explore the area

View in a map
11 Sadler Street, Wells, England, BA5 2RX
  • Place, Wells Cathedral
    ‪3 min walk‬
  • Place, Vicar's Close
    ‪3 min walk‬
  • Place, Wells Bishop's Palace
    ‪5 min walk‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪29 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Four Poster Double Room

Superior Four Poster Double Room

Superior Four Poster Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Four Poster Double

Deluxe Four Poster Double

Deluxe Four Poster Double

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Similar properties

Front of property
Wookey Hole Hotel
Wells
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
4.3 out of 5, Excellent, 1,007 reviews
The price is €70
includes taxes & fees
21 Jun - 22 Jun
Wookey Hole Hotel

About this property

The Swan Hotel Wells

Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, conference space, and a 24-hour front desk are onsite.
The Swan Hotel Wells offers 56 accommodations with espresso makers and safes. Satellite television is provided.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

During your stay at The Swan Hotel Wells , you're just a quick walk from Wells & Mendip Museum. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Full breakfast served daily for a fee
  • Amenities include a front-desk safe, meeting rooms, and conference space
  • Steps from Wells & Mendip Museum and Wells Cathedral
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, barbecue grills, and a garden are also featured at The Swan Hotel Wells . Limited free parking is available on a first-come, first-served basis. A complete renovation of The Swan Hotel Wells was completed in January 2017.

This 3-star Wells hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM.
The Swan, Wells - This restaurant serves lunch and dinner.
The Bar - This bar serves light fare only. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 16 for adults and GBP 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Bar
  • The Swan, Wells

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1422
  • Renovated entire property - January 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 28-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Heating
  • Iron/ironing board
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10 per night.
  • Cribs (infant beds) are available for GBP 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 16 for adults and GBP 8 for children
  • Pet fee: GBP 15 per accommodation, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 10.0 per night
  • Rollaway bed fee: GBP 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Plus Swan Hotel Wells
Best Western Plus Swan Hotel
Best Western Plus Swan Wells
Best Western Plus Swan
BEST WESTERN PLUS Swan Hotel Wells, Somerset
Wells Best Western
Best Western Wells
BEST WESTERN PLUS Swan Hotel Wells Somerset
The Swan Hotel Hotel
The Swan Hotel Wells
The Swan Hotel Hotel Wells
Best Western Plus Swan Hotel

The Swan Hotel Wells Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 185 out of 375 reviews
Rating 8 - Good. 147 out of 375 reviews
Rating 6 - Okay. 30 out of 375 reviews
Rating 4 - Poor. 8 out of 375 reviews
Rating 2 - Terrible. 5 out of 375 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to everything and good food
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic hotel

Very nice hotel with atmosphere.
Stayed 1 night in Sep 2022
Verified

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

Colin

Lovely Location

I live Wells and the Location
Stayed 1 night in Jul 2022
Verified

8/10 Good

Dominic

Liked: Cleanliness, amenities, property conditions & facilities
Fabulous room overlooking the cathedral.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Timon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This place needs reporting… for excellence!

Excellent atmosphere of service- nothing too much
Stayed 1 night in Aug 2022
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great City Centre hotel

Only difficulty is the narrowness of parking on site and the limited spaces, otherwise, great service and a very hearty breakfast to set you on your way. Helpful service at reception and the breakfast service.
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

MRS S J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Christmas stay

The Swan is a top class hotel. Nice comfortable rooms, very quiet, with very good shower over bath, spotlessly clean. Very friendly, polite and helpful staff, reception sraff excellent. Amazing to get free parking too. Our stay was cut short due to an emergency back home, but we will be back.
Stayed 4 nights in Dec 2022
Verified

10/10 Excellent

Beate

Liked: Cleanliness, staff & service, property conditions & facilities
I loved every thing! The hotel, the room we had, the staff -super friendly and helpful, the food, the location I went there for a wedding, coming from USA! Worth the trip! English countryside ❤️
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing that the view of the room isn’t advertised when booking, had to upgrade to get view of cathedral. Food at breakfast great.
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, room comfort

Lovely stay

Beautiful, historic hotel with a lovely terrace looking onto the cathedral. Room nice and perfectly clean. Bathroom tired and dated but clean. Great, friendly and helpful staff. Breakfast was top quality. Recommended.
Stayed 2 nights in Aug 2022
Verified

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in great location

Overall our state was very nice, but the hotel was very particular about us not checking in until the exact check-in time. Other places we stayed had much more flexibility. Thankfully we didn’t have big bags with us so we could carrier things easily.
Stayed 1 night in Jun 2022
Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely stay

Fantastic historic old hotel.location right opposite the cathedral and within walking distance of everything you’d want to see Car park is a challenge I’m glad I didn’t have to undertake and got my partner to do it. Lovely large room. Not too sure what made it superior over a standard room .Bed was too firm for me so didn’t get a great nights sleep but my partner did and it wouldn’t stop me from returning Bathroom was a little tired and could do with a refurb. Fan in the room was great. Breakfast was nice and all staff really friendly and helpful
Stayed 1 night in Jul 2022
Verified

6/10 Okay

Ralph

Not a four star property front desk staff needs more training
Verified

8/10 Good

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is really quite stunning in appearance and location. The staff are friendly and keen to assist and the food is fabulous. Wells was incredibly beautiful. The only issue that we had was that we were right at the top of the hotel in the heatwave and with no air conditioning, the heat was unbearable, even with a fan. The fan was so loud that neither me or my teenage son could sleep well. Other than that, this hotel was fabulous.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautifully situated in the centre of Wells with a view of the cathedral. Our bedroom view, however, looked out on an alleyway with dustbins. I had hoped for something a little better, since I'd paid extra for a superior room. Our room was very comfortable, but if I'd been shown a picture of it without being told where it was, I could possibly have guessed it was part of the Best Western chain, but not that it was in an historic coaching inn. The staff were helpful, friendly and polite.
Stayed 1 night in Jul 2022
Verified

2/10 Terrible

Rick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude unwelcoming front desk girl. Dirty room carpet. Broken bathroom door lock. Awful uncomfortable chairs in bar and lounge - which used to be cozy classy areas and are now plastic trashy areas with no style or ambiance.
Stayed 2 nights in Sep 2022
Verified

4/10 Poor

F

Disliked: Staff & service, property conditions & facilities, room comfort

Not For Us

Wells itself is a charming place but I’m afraid this is not a hotel we will be returning to again. A rather frosty receptionist, a tiny bedroom in the basement of the hotel with a window view of stairs and smokers meaning the room also became smokey, and a bathroom needing urgent repair to the side of the bath as the panel was completely damaged and the room needed redecorating and new lamps etc. Additionally we couldn’t sleep as we could hear the people in the room above us conversing and the bed mattress left my partner and I with really uncomfortable backs. Parking is a bind too. The hotel really need to consider a better option than sending you down a back road on the off chance that a space may be available. We had no choice but to pay for parking in a car park as there was nothing available elsewhere. All this for £164 per night. We travel a-lot both around the UK and all around the world and this didn’t really feel like a 4 star experience. Will definitely return to Wells again but we will look for somewhere a little more comfortable for our accommodation.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay

The hotel has lots of character with rooms spread across different buildings. I was given plenty of information in advance about my stay including a warning that there was an event with disco going on. Not a problem at all and never even heard it! The only slightly disappointing part was the evening meal. The choice was very limited, 2 of the main course options were fish and there was a supplement for the steak. I chose chicken liver pate to start (given a more fancy name though) and it came with a piece of toasted bread from a sliced brown loaf and a tiny lettuce leaf . The pate itself was bland and let’s say you could buy nicer from Aldi. I realised next morning it’s the same bread they use for breakfast and a crusty ciabatta or similar would have elevated the starter. My partner had chicken Caesar salad with almost non existent dressing. My main was salmon with crushed new potatoes, cooked well but lacking in flavour and my partners smoked haddock was similarly bland and both rather small portions. We decided not to spend another £7 each on a dessert in case that was not up too par. We were told on arrival that there were only 2 tables left for dinner but in fact there were more like 10 or 12. Maybe all the staff were dealing with the wedding? Breakfast was fine but I think they’d run out of baked beans by the time we had ours. A great location for exploring Wells and the convenience of parking was good.
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wells is a beautiful city to visit and The Swan Hotel makes the visit even more enjoyable
Stayed 2 nights in May 2022
Verified

6/10 Okay

Deborah

Disliked: Staff & service, property conditions & facilities
The place needs some TLC. The staff need customer service training. When we were leaving the receptionist didn’t even ask if we had a nice stay, just put your key card at the end. Really disappointed with the hotel
Stayed 2 nights in Apr 2022
Verified

6/10 Okay

Philip

We had a standard bedroom which was very small and claustrophobic, the bed linen was looking rather worn and grey. The heating system was too hot during the night ( unable to sleep due to heat) then off when you woke to get ready for breakfast?? Shorten our stay even though prepaid as very disappointing. Also unable to eat in the restaurant on either evening due to no tables available, you would think as guests we would have some priority.
Stayed 2 nights in Apr 2022
Verified

8/10 Good

Linda

Liked: Staff & service, property conditions & facilities, room comfort

Weekend stay

Beautiful room but on arrival noticed several blood stains on duvet cover and pillowcase. This was reported immediately and the bed linen changed promptly. Poor lighting in bathroom, no way you could apply make up. Evening meal very nice but cooked breakfast a bit disappointing- scrambled eggs luke warm and sausage not cooked sufficiently. Generally a good stay staff very pleasant and helpful.
Stayed 2 nights in Apr 2022
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful big room overlooking the High Street, spotless bathroom, very comfortable beds, excellent food in the restaurant, great breakfast, friendly and efficient service throughout - what's not to like?!
Stayed 1 night in Mar 2022
Verified

8/10 Good

Patricia

Liked: Staff & service, amenities, property conditions & facilities
loved the bar and card payment. Staff great.
Stayed 1 night in Apr 2022