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Extended Stay America Suites Chicago Elgin West Dundee

2.5 star property

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Photo gallery for Extended Stay America Suites Chicago Elgin West Dundee

Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave
Exterior
Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave
Lobby
Premium Studio, Non Smoking, Refrigerator & Microwave

Reviews

6.2 out of 10

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • Breakfast included
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
2185 Marriott Dr, West Dundee, IL, 60118
  • Place, Santa's Village
    ‪6 min drive‬
  • Place, NOW Arena
    ‪7 min drive‬
  • Place, Grand Victoria Casino
    ‪7 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪30 min drive‬

Room options

View all photos for Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed

View all photos for Premium Studio, Non Smoking, Refrigerator & Microwave

Premium Studio, Non Smoking, Refrigerator & Microwave

Premium Studio, Non Smoking, Refrigerator & Microwave

  • Sleeps 6
  • 2 Queen Beds

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About this property

Extended Stay America Suites Chicago Elgin West Dundee

Hotel with free breakfast, near Santa's Village
This smoke-free hotel features a 24-hour fitness center, a snack bar/deli, and laundry facilities. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, barbecue grills, and a picnic area are onsite. Housekeeping is available on request.
Extended Stay America Suites Chicago Elgin West Dundee offers 141 air-conditioned accommodations with hair dryers and irons/ironing boards. Accommodations are furnished with double sofa beds. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

32-inch flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Extended Stay America Suites Chicago Elgin West Dundee, you'll be close to Santa's Village. You'll find features like free breakfast, free WiFi in public areas, and free self parking. This property offers pet-friendly amenities like an off-leash area.
  • Free on-the-go breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Amenities include a front-desk safe, laundry facilities, and an elevator
  • Onsite recreation includes a 24-hour gym
  • 5 minutes by car from Hemmens Cultural Center and 7 minutes from Santa's Village
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-leash area
There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. A 24-hour fitness center, barbecue grills, and a picnic area are also featured at the business-friendly Extended Stay America Suites Chicago Elgin West Dundee. Free self parking is available.

This West Dundee hotel is smoke free.

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6 AM to 9:30 AM
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property requires a deposit for all bookings where payment for the stay will be made in cash.

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay), plus a deposit of USD 100.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 25 lbs per pet)
  • An off-leash area is available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

TownePlace Suites Marriott Chicago Elgin-West Dundee
TownePlace Suites Marriott Elgin-West Hotel Dundee Chicago
TownePlace Suites Marriott Chicago Elgin-West Dundee Hotel
TownePlace Suites Marriott Chicago Elgin-West Hotel
TownePlace Suites Marriott Chicago Elgin-West Dundee Hotel
TownePlace Suites Marriott Chicago Elgin-West Hotel
TownePlace Suites Marriott Chicago Elgin-West Dundee
TownePlace Suites Marriott Chicago Elgin-West
Hotel TownePlace Suites by Marriott Chicago Elgin-West Dundee
TownePlace Suites by Marriott Chicago Elgin West Dundee
Extended Stay America Chicago Elgin West Dundee
TownePlace Suites by Marriott Chicago Elgin West Dundee
Extended Stay America Suites Chicago Elgin West Dundee Hotel

Reviews

Extended Stay America Suites Chicago Elgin West Dundee Reviews

6.2

6.4/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness
Rating 10 - Excellent. 151 out of 480 reviews
Rating 8 - Good. 77 out of 480 reviews
Rating 6 - Okay. 57 out of 480 reviews
Rating 4 - Poor. 56 out of 480 reviews
Rating 2 - Terrible. 139 out of 480 reviews

Reviews

6/10 Okay

Adam C.

Stayed 1 night in Aug 2025

4/10 Poor

Victor

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

1 star hotel

Their breakfast is minimal and the place lacks in cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

Laila

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Our room didn’t have covers on our couch cushions
Stayed 2 nights in Aug 2025

2/10 Terrible

Leona

Stayed 3 nights in Jun 2025

2/10 Terrible

Kwang

Disliked: Staff & service
I got a phone call from the hotel and said there is no room available. I tried to talk the manager and hang up on me. Tried to call few time and they don't answer.
Stayed 1 night in Aug 2025

2/10 Terrible

keyanna

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Zach

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I've stayed at other branches of Extended Stay America, but this location is very poorly managed. The unit I stayed in way filthy and infested with roaches. None of the bedroom doors would close due to severe damage. All cabinets and shelves were heavy worn and needed replacement. A security alarm went off by a side entry constantly and was very disruptive. The front desk attendet was overwhelmed due to having to many tasks to keep up with, but worked extremely hard to try and keep up. This resulted in long wait times for any services needed. The staff was friendly and polite, however. I will not be returning to this location.
Stayed 3 nights in Aug 2025

2/10 Terrible

Eric, Georgetown

Liked: Staff & service
The room is soo duty, the room doesn’t have blankets, shower tub nasty, no supplies no towels and no pillows and to many problem people mocking all doors on hallways at 5:45 bad hotel sorry
Stayed 1 night in Jul 2025

2/10 Terrible

Daniela

Disliked: Cleanliness, property conditions & facilities
Made a reservation and
Stayed 1 night in Jul 2025

2/10 Terrible

Katie

Travelled with family
Liked: Staff & service
It has been 5 days and I am still waiting for a call back from Expedia and Extended Stay regarding accountability for no warning of no room available we reserved weeks in advance.
Stayed 1 night in Jul 2025

10/10 Excellent

Enoe

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Jul 2025

2/10 Terrible

Somaditya

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person Gustavo is extremely arrogant. Rooms don't have blanket and he is straight face saying they are out of blankets. This is not acceptable. They are not charging us less for this right? amount we paid is not less amount we paid for this hotel in Chicago Suburb. They mentioned that they will deliver the utensils in the room but Gustavo again said no. Owner should take an account that whatever they committed to, employees are not trained to follow that. They way Gustavo is behaving, it shows if we post this review there will be non co-operation and retaliation. We drove all the way from North Carolina and and spending sleepless nights with kids (7 years) and elderly people (80 and 72 years) travelled with us. After Repeated follow up, They did not even provide us extra sheets. to get sheets we need to return dirty sheets first. a total untrust is there. If we need to return dirty sheets, what will we use in leu of Blankets which they said before? 2 sleepless nights. it was a nightmare.
Stayed 2 nights in Jul 2025

2/10 Terrible

Elisabel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super Disappointed

I had a great experience at this location a couple of years ago, so I decided to give it another try. However, my recent stay was far from satisfactory. Upon arrival, the place had an unpleasant odor, reminiscent of cigarettes. Inside the room, one of the towels was already wet, and the room itself smelled like a mixture of wet dog and cigarettes, indicating that it hadn’t been cleaned thoroughly. We requested new towels, but they informed me that they didn’t have any and that housekeeping had them all. We were left waiting for them, but no one came throughout the entire stay. We also asked to use bowls, but they informed me that they didn’t have any and gave me a pot to cook instead. To make matters worse, there were stains on the mattress. The cold water supply was also inadequate, and the breakfast consisted of just muffins and some to-go oatmeal. The appliances were also in poor condition and dirty. I usually don’t leave reviews, but this experience was so disappointing that we even ended up leaving earlier.
Stayed 2 nights in Jul 2025

4/10 Poor

Rebecca

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Disappointed

Our stay was less than ideal. The property is clearly neglected and used mostly as a residence more so than a hotel. It was freezing in the hallways but then our room was damp feeling. The carpet felt wet even though it was not. The air conditioner worked until we change the temperature and then it did not work the rest of our stay. There was mold in the vents, half the outlets did not work, the pillows were old and lumpy, the drain of the bathtub was rusted through and trying to get a consistent temperature for a shower was difficult. The door to the oven was broken and just overall bad wear and tear on all the furniture. I’ve stayed in better places for less. However, the cleaning staff appear to do the best with what they have to work with. The room was overall clean. I went to the front desk to talk to someone about the condition and there was a sign at the desk that said “be back soon” with a line of 3 other people. I waited for 5 minutes but could not wait longer. To end the bad stay we were awoken at 8am on. Sunday morning by a lawn mower and leaf blower being used right outside our room. Definitely disappointed and do not recommend. *picture is of mold in the vent
Stayed 2 nights in Jul 2025

2/10 Terrible

Yvette

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room smells bad no extra pillows

Stayed 1 night in Jul 2025

10/10 Excellent

Junna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 3 nights in Jul 2025

2/10 Terrible

Ricardo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Never ever stay here
Stayed 3 nights in Jul 2025

8/10 Good

Cruz

Liked: Property conditions & facilities
Not smelling
Stayed 1 night in Jun 2025

10/10 Excellent

Jeannine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2025

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Hortencia

Stayed 1 night in Jun 2025

10/10 Excellent

Leandro

Stayed 1 night in May 2025

10/10 Excellent

RUBEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Check In, Room was clean and spacious
Stayed 1 night in Jun 2025

10/10 Excellent

Roman

Stayed 2 nights in Jun 2025

10/10 Excellent

KALONDRA

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean, and comfortable. Spacious rooms and truck/trailer/RV parking on site.
Stayed 1 night in Jun 2025