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The Upper Level - A Hotel Alternative

3.0 star property

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Photo gallery for The Upper Level - A Hotel Alternative

32-inch LED TV with satellite channels, TV
View from property
Lobby
Front of property – evening/night
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View in a map
1011 N. Dixie Highway, West Palm Beach, FL, 33401
  • Place, Clematis Street
    ‪12 min walk‬
  • Place, CityPlace
    ‪17 min walk‬
  • Place, Palm Beach County Convention Center
    ‪5 min drive‬
  • Airport, West Palm Beach, FL (PBI-Palm Beach Intl.)
    ‪13 min drive‬

Room options

View all photos for Classic Room

Classic Room

Classic Room

  • City view
  • Sleeps 2

Deluxe Room

  • City view
  • Sleeps 2

View all photos for Quadruple Room

Quadruple Room | Living area

Quadruple Room

  • City view
  • Sleeps 4

Suite

  • City view
  • Sleeps 2

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includes taxes & fees
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About this property

The Upper Level - A Hotel Alternative

This guesthouse features coffee/tea in a common area, concierge services, and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a free grocery shopping service are onsite. Private bathrooms are not ensuite.
The Upper Level - A Hotel Alternative offers 10 accommodations with minibars and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations include desks. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. Full-sized refrigerators/freezers and coffee/tea makers are provided. Rooms have detached private bathrooms. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.

This West Palm Beach guesthouse provides complimentary wireless Internet access. 32-inch LED televisions come with premium satellite channels. Additionally, rooms include complimentary bottled water and shared/communal kitchens. Microwaves, irons/ironing boards, and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at The Upper Level - A Hotel Alternative, you'll be within walking distance of Clematis Street. Features include free WiFi in public areas and free self parking, plus dry cleaning service.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Services include babysitting, free grocery shopping service, and dry cleaning/laundry
  • 11 minutes by foot from Clematis Street and a 3-minute drive from Palm Beach County Convention Center
  • Pets welcome for free
The Upper Level - A Hotel Alternative offers its guests a terrace, multilingual staff, and coffee/tea in a common area. WiFi is free in public spaces. The family-friendly The Upper Level - A Hotel Alternative also features concierge services, laundry facilities, and dry cleaning/laundry services. Free self parking is available. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 3-star West Palm Beach guesthouse.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Extended parking on site
  • Limited on-site self parking

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room babysitting
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Microwave on request

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Detached private bathroom
  • Dressing gowns
  • Hair dryer (on request)
  • Shower

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave on request
  • Minibar
  • Shared kitchen access

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Express check-in available
Minimum check-in age: 16

Check-out

Check-out before 3 PM
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 3 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 3 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Upper Level Hotel Alternative West Palm Beach
Upper Level Hotel Alternative
Upper Level Alternative West Palm Beach
Upper Level Alternative
The Upper Level A Hotel Alternative
Upper Level Alternative West
The Upper Level A Alternative
The Upper Level - A Hotel Alternative Guesthouse
The Upper Level - A Hotel Alternative West Palm Beach
The Upper Level - A Hotel Alternative Guesthouse West Palm Beach

The Upper Level - A Hotel Alternative Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 48 out of 98 reviews
Rating 8 - Good. 30 out of 98 reviews
Rating 6 - Okay. 9 out of 98 reviews
Rating 4 - Poor. 3 out of 98 reviews
Rating 2 - Terrible. 8 out of 98 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Linda, Boston

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE

This was not a hotel. bad neighborhood and we could not even get in to check in. no answer when we called. homeless sleeping out front and no markings on door. we drove past it 3 times. we had to pay $170 at another hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

curtis, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not your typical hotel.

I have very mixed feelings about how to rate this hotel. It is obvious that a lot of work went into updating the decor, the staff was extremely friendly, and the room was clean and spacious. I've also never seen a hotel TV that offered every single premium movie channel. However, I wasn't really crazy about sharing a bathroom (although it wasn't a problem). And a storefront entrance with a one floor walk up does not create the best first impression. I think it would have been a better experience if we had been staying for a few days.

10/10 Excellent

nicholas, wpb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

the new gold standard in lodging

This was an absolute hidden gem. From the moment you walk in (must have reservation, no street traffic), you are greeted and swept off your feet by a very personalized and constantly attentive yet unintrusive staff. Every room is different, the decor is in a league of its own as the energy flows.from one area to another. Every area has its own sounds and ambiance yet they do not compete. The artwork is all commissioned by a local artist, each piece invoking its own emotional response. this was a unique experience where one can meet new people, see a whole new level of service and maybe even leave your comfort zone for a bit by enjoying the beautiful "outside shower" overlooking downtown......seriously, you can take a shower as you watch the hustle and bustle of downtown. if you are looking for a fresh experience in a true hotel alternative all while being wowed by the service and getting lost in the detail and style of your environment, this is a must book for your trip. one night and you will not be disappointed. So leave your shell and venture away from the cookie cutter esthetics of the chain hotels. Experience luxury, style, art, and superior service of a top end resort without the same old boundaries and you will see why this is the "Upper Level"

10/10 Excellent

Joseph, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

just awesome

outstanding service and fantastic place with great comfort.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Markus, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to Clematis Street

Good stay with great staff. I loved the outdoor shower coming with room No.4. For weekend entertainment Clematis Street is just a short walk.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

The stay was great the staff is every nice and very helpful.I wish the bathrooms was in the rooms tho. I love that anyone can't walk in. It's very private.

10/10 Excellent

Cheriese, Gainesville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One Word: FANTASTIC!

I had an AMAZING time! The staff is wonderful and attentive! If you're down to trying new things like I am, you will love this place. Completely undetectable to the outside world, it's a nice place to hide out and get away. I was so pleased with my time there and I can't wait to go back!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than expected

My girl friend likes this hotel. For me, it is more guest-friendly and relaxing than hotel, and cleaner than hostels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thanks

It was a great stay.

6/10 Okay

Verified traveller

Liked: Staff & service

surprised.

Outside front view should be shown. Place looks unsafe.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome solo getaway!

Had a wonderful stay at the Upper Level. The employees were super friendly and helpful. I would definitely stay again!

10/10 Excellent

John, Winter Springs, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

favorite place to stay

I had the Bridge room. The only room with its own bathroom. It was extravagant! Driving up, you won't know how beautiful this place is until you get inside. It's modern, fresh, quiet and shows off its artful decorations. The hosts are fantastic and professional. They welcome you the top of the staircase whenever you come in. I felt very special

2/10 Terrible

Ned, NYC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

They're homeless

If you like homeless people in the parking lot and doorway and air conditioning that does not work, then this is the place for you. This place is more half way house than hotel. Please don't go here.

8/10 Good

Gaelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not bad!

front desk personal were great!

10/10 Excellent

Terry, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint and Friendly Stay

Not a hotel for everyone...but that is what I liked about it. Many would drive up to it, take one look at the area it is in and the unusual location, and keep on driving...that would be a mistake. If you like a quaint type place, don't mind that your room might not have a bathroom, this will probably be a most memorable experience. A friendlier staff I have never run across in all my travels. This will definitely be a place I will return to.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Cara, Philadelphia , PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great rooms - Great Price - Great Staff - OK area

The place is beautiful and clean and very comfortable. It felt like my own vacation home. The neighborhood is rough but we are from Philly so we didn't care to much about it and the people were still nice and nobody bothered us. Don't hang outside at night alone. The ceiling in our room did leak on the bed after a big rain - and we had to move. The electric outlet had a brown out if you have the blow dryer and the air conditioner on. BUT all that said everything else was wonderful and I would return there definitly. Clean friendly - beds were great - bathrooms clean and though you share it doesn't matter because everyone else staying their was clean nice people and there are so many bathrooms I never had to wait. The terrace is nice to hang out on - and the dance studio under it is very nice and brings in a nice crowd to the neighborhood for dance lessons.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel Alternative

Great alternative to the big resort hotels in West Palm Beach. Extremely friendly and helpful staff. Quaint environment.

8/10 Good

ernest, Dalla Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Staff was so awesome very attentive to our every need. I would recommend this hotel to a friend bery pleasant stay. It is a different hotel experience

8/10 Good

Shakia, Dallas, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Great staff!! Great Experience!!